Hi Tech Office Products

height="57" alt="2015 RTD NAMEPLATE" src="data:image/png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAoHBwgHBgoICAgLCgoLD...⇄ />  
 
 
Aug. 16, 2016
 
Revdex.com case # [redacted]
 
Dear Revdex.com:
 
Our Metro Home Delivery Manager, Scott [redacted], has reached out to Ms. [redacted] and left his contact information should she need him in the future.
 
Mr. [redacted] has instructed the district manager, the circulation manager and the carrier for Ms. [redacted]’s house to stop delivery of our free TMC. We’re sorry that she doesn’t want to take advantage of these informative publications, but we will make sure delivery is discontinued per her request.
 
As always, we take all complaints seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers and non-subscribers as well.
 
Sincerely,
 
[redacted]
 
Tell us why here...

"Arial","sans-serif"; font-size: 12pt;">July 14, 2016
 
Revdex.com case # [redacted]
 
Dear Revdex.com:
 
Our Circulation Accounting Manager, Ms. Gina [redacted], talked with Ms. [redacted] this morning.
 
The [redacted]s are moving and will call Ms. Y[redacted] next week once they are settled. In the meantime, Ms. Y[redacted] explained and apologized for the error made when they were quoted a delivery price of $19 for 39 weeks. The [redacted]s’ account will get a credit of $41.75, which will pay for their newspaper delivery through Oct. 20, 2016. Ms. [redacted] was satisfied with the resolution.
 
As always, we take all complaints from our customers very seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers.
 
Sincerely,
Claudia C[redacted]

Oct. 30, 2014
 
Case #[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
Dear Revdex.com:
[redacted] contacted [redacted] yesterday, Oct. 28, around 7 p.m. They had a good discussion about delivery of our Sunday Times-Dispatch. [redacted] cited carrier error in delivery. She had not picked up on the new Sunday start order, therefore had not marked the newspaper tube and missed delivery twice. The carrier has been notified, the tube has been marked and [redacted] was given a four-week extension on his account.
Our circulation people will verify delivery this Sunday and follow-up the next two weeks as well.
[redacted] seems pleased with our prompt actions dealing with his complaint. We make every effort to satisfy all of our customers.
Sincerely,
[redacted]

June 17, 2015 Revdex.com case # [redacted]Mr. [redacted]Dear Revdex.com: Our Metro Circulation Manager, [redacted] and our State Circulation Manager, [redacted], have spoken with Mr. [redacted] concerning delivery of The Times-Dispatch. The [redacted]...

[redacted] distributes The Times-Dispatch in the Barhamsvillearea. Mr. [redacted]’s carrier was contacted and delivery has been restarted. Mr. [redacted] talked with Mr. [redacted] today to confirm that the RTD had been delivered by the carrier. Mr. [redacted] seemed appreciative of the call and follow-through on his complaint.As always, we take all complaints from our customers (and non-customers) very seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers. We hope this is the case with Mr. [redacted]. Sincerely,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My question is why $9.95 monthly rate for introductory three months is enhanced to $21 monthly rate after introductory period without any explanation. Digital (online) paper does not involve any ink, paper or delivery cost which could enhance the price. Why there is 211% increase after Oct.1, 2014 for such environ friendly version of Richmond Times? It must be kept for ever at $9.95 monthly rate. PS: I did contact RTD editor two times on this subject but he just forwarded to another department which also never replied. This shows RTD does not want to revise pricing. 
Regards,
[redacted]

Case Number [redacted]I am very sorry for the various transactions that have been
charged to your credit card.  Upon
reviewing your account, I noticed that it was not set up correctly when you
switched from Daily/Sunday to Sunday only. 
Because of the change not being made...

correctly, your account continued
to be adjusted various amounts to keep your payment current.    That is the reason for the various charges,
$2.38, $7.89 and $15.50.   I also
apologize for the customer service representative not notifying the billing
department of the situation.  We would
have been able to get this corrected for you immediately.  Per your request, I will be refunding you
$25.77.   This will leave a balance due
on your account of $17.23 which covers November 20 – January 10.   I will be writing this amount off for you so
your account will reflect a zero balance.Again, I am sorry for the inconvenience and customer service
problems you experienced.   Thank you for
being a loyal subscriber and I do hope you decide to come back to the
newspaper.Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business and talked by phone with them concerning the same in reference to complaint ID [redacted], and find that this resolution has been very satisfactory to me. I appreciate how quickly the business responded to my problem. They have even offered an exception to me in the future concerning one area of my concerns and if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

This morning I received a call from the Richmond Times Dispatch apologizing for the handling of this matter and promising to tell the collections agency to stop trying to collect the $16.95.

Revdex.com spoke with the business. At this time the business's records indicate the customer has cashed the check mentioned in this complaint.

"Arial","sans-serif"; font-size: 12pt;">
Oct. 18, 2016
 
Revdex.com case # [redacted] [redacted]  [redacted]
Dear Revdex.com:
The administrative assistant in our Circulation department checked on [redacted] account and found that it was terminated as of Oct. 2, 2016. Our Business Office has given a credit to the customer as well. This should resolve all issues.
As always, we take all complaints seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers and non-subscribers as well.
Sincerely,
Claudia C[redacted]

Sept. 13, 2016

"Arial","sans-serif"; font-size: 12pt;"> 
Revdex.com case # [redacted]
[redacted]
[redacted]
[redacted]  [redacted]
Dear Revdex.com:
Our Metro Home Delivery Manager, Scott P[redacted], has contacted Ms. [redacted] concerning her complaint to the Revdex.com.
Mr. P[redacted] has given his contact information to Ms. [redacted] in case she has problems in the future, but he has addressed the issues with his distribution team and will follow up the next few weeks to confirm the problem has been solved.
We’re sorry that Ms. [redacted] doesn’t want to take advantage of this informative publication, but we will make sure delivery is discontinued per her request.
As always, we take all complaints seriously. Our business has many moving parts and involves any people. We continue to make every effort to satisfy all of our customers and non-subscribers as well.
Sincerely,
Claudia C[redacted]

Dec. 1, 2014 Revdex.com Case # [redacted]Dear Revdex.com:[redacted], our [redacted], has been in touch with [redacted]. Here is how the situation unfolded:[redacted] authorized a payment of $141.50 in June 2014....

Unfortunately, the payment was not processed in a timely manner and delivery was discontinued by the carrier. Telemarketing contacted her and delivery restarted on Nov. 20, 2014, with a payment of $52.[redacted] contacted [redacted] on Nov. 26 at which time a refund of $141.50 was requested. [redacted] will be contacted again and the $52 will be posted.[redacted] seems to be in agreement with this arrangement.As always, we take all complaints from our customers (and non-customers) very seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers. We hope that is the case with [redacted]Sincerely,[redacted]

Dear Revdex.com:I've attached a response to Mr.
[redacted], complaint # [redacted], from [redacted], VP Audience Services
for The Times-Dispatch.I apologize for the delay. I
was on vacation and Mr. [redacted] didn't see the first email and no one was here
to remind him!I hope Mr....

[redacted] is
satisfied with the explanation concerning our recent policy change.As always, we take all
complaints from our customers very seriously. Our business has many moving
parts and involves many people. We continue to make every effort to satisfy all
of our customers.Sincerely,[redacted]

Sept. 2, 1026
Revdex.com Cast #...

[redacted] Revdex.com:
Our Metro Home Delivery Manager Scott P[redacted] has contacted Ms. [redacted] concerning her complaint to the Revdex.com.
Mr. P[redacted] assured Ms. [redacted] that delivery of RTD Henrico will be stopped. Also, he gave her his direct contact information should she need to reach him in the future.
We’re sorry that Ms. [redacted] doesn’t want to take advantage of this informative publication, but we will make sure delivery is discontinued per her request.
As always, we take all complaints seriously. Our business has many moving parts and involves many people. We continue to make every effort to satisfy all of our customers and non-subscribers as well.
Sincerely,
Claudia C[redacted]