In response to this complaint, Hi-Way Campers would first like to offer an apology to this customer for their inconvenience As with any sales transaction Hi-Way Campers always strives to have satisfied customers, however, under certain circumstances this is not always the case All we can do in this case is give a time frame for how this complaint came about June 19, 2017, Customer applied for a loan on the [redacted] as mentioned in complaint Customer was declined from the lenders within our network Customer was notified of credit denial on same day Customer asked for a few days to seek financing on his own We agreed to hold the trailer until we heard from his lender As of June 23, 2017, customer still was unable to secure financing on the trailer Week of June 26, Customer notifies Hi-Way Campers that he was unable to secure financing from another source, however, he was still going to try another sourceJune 27, 2017, a document request from a lender was requested on behalf of Customer Lender asked for copies of Title and other documents needed to qualify Customer Customer was denied financing from this lender as well Customer was informed the trailer was still available should he continue to seek financing At no point was a deposit requested due to the nature of this transaction to date The trailer was still in dealer showroom and other customers had access to and option to purchase July 5, 2017, customer requests another purchase order from Hi-Way to apply for lending through an additional source Hi-Way Campers did not hear from Customer until July 17, stating the funds were available to purchase this trailer Unfortunately, at this time another sales person had recently sold this unit and delivery was taken
In response to your most recent comments regarding the missing tent, again we are sorry if your tent has gone missing Unfortunately, Hi-Way Campers is not responsible for personal belongings left inside of a trailer that is in for service repairs There are signs posting this on the premises as well as on the work order which was signed prior to any repairs were completed Secondly, your trailer was left on the grounds unlocked by you, and no keys were left by you at the dealership to lock up the trailer after repairs were completed Should you decide to pursue damages further, I suggest you contact your insurance company and file a claim for your loss
In response to this complaint, Hi-Way Campers would first like to offer an apology to this customer for their inconvenience As with any sales transaction Hi-Way Campers always strives to have satisfied customers, however, under certain circumstances this is not always the case All we can do in this case is give a time frame for how this complaint came about June 19, 2017, Customer applied for a loan on the [redacted] as mentioned in complaint Customer was declined from the lenders within our network Customer was notified of credit denial on same day Customer asked for a few days to seek financing on his own We agreed to hold the trailer until we heard from his lender As of June 23, 2017, customer still was unable to secure financing on the trailer Week of June 26, Customer notifies Hi-Way Campers that he was unable to secure financing from another source, however, he was still going to try another sourceJune 27, 2017, a document request from a lender was requested on behalf of Customer Lender asked for copies of Title and other documents needed to qualify Customer Customer was denied financing from this lender as well Customer was informed the trailer was still available should he continue to seek financing At no point was a deposit requested due to the nature of this transaction to date The trailer was still in dealer showroom and other customers had access to and option to purchase July 5, 2017, customer requests another purchase order from Hi-Way to apply for lending through an additional source Hi-Way Campers did not hear from Customer until July 17, stating the funds were available to purchase this trailer Unfortunately, at this time another sales person had recently sold this unit and delivery was taken
In response to your most recent comments regarding the missing tent, again we are sorry if your tent has gone missing Unfortunately, Hi-Way Campers is not responsible for personal belongings left inside of a trailer that is in for service repairs There are signs posting this on the premises as well as on the work order which was signed prior to any repairs were completed Secondly, your trailer was left on the grounds unlocked by you, and no keys were left by you at the dealership to lock up the trailer after repairs were completed Should you decide to pursue damages further, I suggest you contact your insurance company and file a claim for your loss