Hibachi Grill & Supreme Buffet

To Whom it May Concern.My name is Yi L [redacted] and l amthe manager for Hibachi Grill and Supreme BuffetOn May27, 2017, [redacted] (asit states in the customer's statement) had came into the restaurant and made a reservation for people for the date of June 10, at PMThe employee hespoke to told him the price, which totaled up to $per personThe employee explained to [redacted] that the price was this high because it would be the $price, including theprice of soda, the taxes, as well as the tip fee for the waitress (15%)He was also told that we prefer the bill to be paid on bill because it makes it less confusing and easier for everybody[redacted] agreed with the price given to him on May 27, 2017, which in turn, is why he put a $deposit down to hold the space for June 10,A Hibachi menu was given to [redacted] , along with the total price for adults and kids, hand written on it, so that there would be no miscommunicationOn June 10, 2017, the first people from [redacted] 's party had came in around 3:PM‘They were seated directly; since they had reserved the spaceAround 4:PM, the bill had been rung up for [redacted] , which totaled to adults, child from 3-years old, child from 7-years old, and sodasThis totaled up to $ [redacted] came up to the cashier box and asked If it would be ok if we split the bill between credit cardsThe cashier was able to do that for himThe ?rst credit card was charged $1715.00, which was, at 4:PMJust as [redacted] was about to pay the rest of the money, a women came up with him and asked why the bill was so highThe cashier began explaining to her, telling her the same thing she had told [redacted] In the statement that the customer had made, they state that the lunch price is $We only serve lunch from Monday-ThursdayBrunch is served Friday and Saturdaypriced at $Our brunch menu switches from Brunch to Dinner at 3:PM [redacted] and the few other people that he was with were explained to that they were charged for dinner price because they were here for mostly dinner menuBeing as though the reservation was made at 3, it meant that they would be eating mostly dinner foodWe tried to explain to [redacted] that they were here for our lunch menu for about minutesThe rest of the time, from 3:PM to about PM, when they were wrapping up and had came up to pay,they were here for the dinner menu [redacted] wasgiven the full price on May 27, and also explained what that the full price included

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business' response was irrelevant to my complaintThe manager, who claimed he was the owner on May 2, 2014, had no business conversing with my minor child in the inappropriate manor that he didHe also continued to argue with me that she was not the age her and I both statedWhen I produced her legal birth certificate, we didn't even get so much as an apology for his mistake Regards, [redacted]

See Attached:

Matt and his crew were professional, easy to work with and did a great job!!

They did nothing about the situation they had horrible customer service and laughed at me to the other employeesThey are very unprofessional

We prepaid for fungicide treatments to our pine trees ($138) in We only received one of the treatmentsWhen we contacted Safari Tree, we were given several excuses as to why they did not apply the second treatment to our treesSince we received only one of two treatments, we then asked for a refund of 50% of our prepaid amount on August 14th, We were told that the refund would be sent within weeksDespite several calls to Safari Tree inquiring about the status of the refund and despite several on-line requests also inquiring about the status of the refund, we still have note received remittance of the refund amount due $69.00)

To Whom it May Concern.My name is Yi L** and l am. the manager for Hibachi Grill and Supreme Buffet. On May27, 2017, [redacted] (as. it states in the customer's statement) had came into the restaurant and made a reservation for 30 people for the date of June 10, 2017 at 3 PM. The...

employee hespoke to told him the price, which totaled up to $17.38 per person. The employee explained to [redacted] that the price was this high because it would be the $11.99 price, including theprice of soda, the taxes, as well as the tip fee for the waitress (15%). He was also told that we prefer the bill to be paid on 1 bill because it makes it less confusing and easier for everybody.[redacted] agreed with the price given to him on May 27, 2017, which in turn, is why he put a $50.00 deposit down to hold the space for June 10,2017. A Hibachi menu was given to [redacted], along  with the total price for adults and kids, hand written on it, so that there would be no miscommunication. On June 10, 2017, the first people from [redacted]'s party had came in around 3:15 PM‘. They were seated directly; since they had reserved the space. Around 4:20 PM, the bill had been rung up for [redacted], which totaled to 30 adults, 1 child from 3-6 years old, 1 child from 7-10 years old, and 30 sodas. This totaled up to $488.59. [redacted] came up to the cashier box and asked If it would be ok if we split the bill between 2 credit cards. The cashier was able to do that for him. The ?rst credit card was charged $1715.00, which was, at 4:56 PM. Just as [redacted] was about to pay the rest of the money, a women came up with him and asked why the bill was so high. The cashier began explaining to her, telling her the same thing she had told [redacted]. In the statement that the customer had made, they state that the lunch price is $7.79. We only serve lunch from Monday-Thursday. Brunch is served Friday and Saturday. priced at $8.89. Our brunch menu switches from Brunch to Dinner at 3:30 PM. [redacted] and the few other people that he was with were explained to that they were charged for dinner price because they were here for mostly dinner menu. Being as though the reservation was made at 3, it meant that they would be eating mostly dinner food. We tried to explain to [redacted] that they were here for our lunch menu for about 30 minutes. The rest of the time, from 3:30 PM to about 5 PM, when they were wrapping up and had came up to pay,they were here for the dinner menu. [redacted] was. given the full price on May 27, 2017 and also explained what that the full price included.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business' response was irrelevant to my complaint. The manager, who claimed he was the owner on May 2, 2014, had no business conversing with my minor child in the inappropriate manor that he did. He also continued to argue with me that she was not the age her and I both stated. When I produced her legal birth certificate, we didn't even get so much as an apology for his mistake.   
Regards,
[redacted]

My name is [redacted], the manager of the Hibachi Grill.  I am writing this letter to respond the complaint the ID #[redacted].
On May 2, 2014 the customer name [redacted] brought her family to dine at our restaurant a party of 4 adults and 4 children.
As a policy of our restaurant, we...

charge 11 years old and over as adult price.  We did not charge her daughter as adult price because she told us she was ten only.  But I did charge another girl for adult price after she telling us she was 11 year old.

Review: On May 2, 2014 my family and myself went to Hibachi Grill and Supreme Buffet. Upon being seated the waitress asked the ages of the children. I stated that three of the children were ten years old and one was six years old. After getting her plate of food, my ten year old daughter informed me that the owner asked her age while she was at the buffet putting food on her plate. She told him that she was ten and he replied with "I don't believe you, you're lying". When the waitress brought the ticket I noticed they charged me adult price for one of the ten year olds and child price for the other two. I explained that I was not going to pay a different price for one when they were the same age. He called the police and insisted I pay the full price of the bill they brought to my table. The next day I brought my daughter's birth certificate to the restaurant to show him that she was in fact ten years old. The owner never even apologized or even offered to make up for his rude and inappropriate behavior. I absolutely refuse to eat that this restaurant again and would not recommend it to anyone.Desired Settlement: I would like a refund and an apology to my daughter as she was clearly upset by the way the owner had spoken to her.

Business

Response:

My name is [redacted], the manager of the Hibachi Grill. I am writing this letter to respond the complaint the ID #[redacted].

On May 2, 2014 the customer name [redacted] brought her family to dine at our restaurant a party of 4 adults and 4 children.

As a policy of our restaurant, we charge 11 years old and over as adult price. We did not charge her daughter as adult price because she told us she was ten only. But I did charge another girl for adult price after she telling us she was 11 year old.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business' response was irrelevant to my complaint. The manager, who claimed he was the owner on May 2, 2014, had no business conversing with my minor child in the inappropriate manor that he did. He also continued to argue with me that she was not the age her and I both stated. When I produced her legal birth certificate, we didn't even get so much as an apology for his mistake.

Regards,