Hibachi Japanese Steakhouse

Hibachi Japanese Steak House Menlor Ave PainesvilleOH Hibachi Hours: Mon - Thurs 4:- .; Fri-Sat - 11:Sun 12:?10:Tel [redacted] Fox [redacted] 6/23/To whom it may concern, This is regarding to the complaint filed by [redacted] , case ID [redacted] [redacted] c**e to the restaurant on 6/13/His check total was $Server heard [redacted] told her to add $as a tipsShe brought lhe credit card slip with $tips printed on it for him to signHe signed it and leftAttach is a photocopy of the slipEither my server heard it wrong or he changed his mind not to tipsIt would be easy to fixInstead, he called the server a theft and left multiple bad reviews on social media immediately before even contacting usNext, full [redacted] demanded his entire bill refund including his meal, My manager told him we will refund the $tips to his credit cardThen he said he would call the police and hanged upThe police c**e and saw the slip he signed with the $tips printed on it which [redacted] claimed he never receivedPolice said [redacted] should have mentioned about the wrong tips **ount before he even signedPolice told us to refund the tips which we did already earlierNo server will punch in a huge tips **ount, hand it to the customer and hope that customer will not notice and sign itMy server in this case was so fortunate that she punch in the **ount instead of write it down herself an the credit cord slipOtherwise, this innocence girl might end up in jail by this manMy server and her f**ily were very upset and distress by this eventHer n**e was mentioned repeatedly on the internet labeling her as a theftHibachi also was accused wrong doing in multiple bad reviews by [redacted] This complaint should be completely eliminated off our record if [redacted] had repeatedly filed falsely reports similar to this.Benny T***, the owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I agree this cannot continue to go "back and forth" but I would like someone from Revdex.com to actually list this in and on their account Their position is nothing but 100% inaccurate and unrealistic Finally, they had NO RIGHT WHATSOEVER to bring my service to our country into thisI would like to know what he has done to preserve freedom and democracy around the world That was an incredible insult Regards, [redacted]

Hibachi Japanese Steak House Hibachi Hours: Mentor Ave Mon - Thurs 4:- 10:Painesville, OH Fri - Sat 4:- 11:Sun 12:?10:Tel [redacted] Fax [redacted] 6/30/ To whom it may concern, This is regarding to the complaint filed by [redacted] , case ID [redacted] It is not uncommon for customer leaving percent tips on a small check especially for pregnant server or customer getting outstanding servicesThe fact is he signed the credit card slip with $tips printed on it which he still claims he did not receiveThe fact is $was refunded the next day he never mentions in his complaintThe fact is he called the police after he did not get a free meal and police did not see any wrong doing by our server but a miscommunication or an honest mistakeMy manager already apologized when he called the next dayMay be it is time for this ‘Veteran’ stand up and give my server and her family a formal apology by calling her a theft over the social mediaWe had corrected the mistake by refunding the tips and apology about the incident the very next dayThe picture of the credit card slip and the refund report was attached in the previous emailWe will not respond to this matter any furtherMy customers read this will totally understand some people just complain about anything Yours Truly, Benny T**, the owner

I am sorry to hear about that incidentMy manager tried the best to resolve the issue on that dayWe let them use free birthday dinner at a $value and Kids meals on special at $3.95, another $value, totaling $in discountsOur birthday promotion, and all coupons we currently run, states that it cannot be combined with other coupons or offers.We add 18% gratuity which is for a large party in any restaurant, however the gratuity is added on the original amount before the birthday discountFor example, a check that is originally $would have a $tipAfter discount the check shows $but the tip remains the same.We have done our best to accommodate their partyInstead of a refund, I can send a $gift certificate

This did not happen at my *** *** ** ** Cleveland, Ohio restaurant so I am wondering why I am receiving another letterHere is my original response from February:I am sorry to hear about that incidentMy manager tried the best to resolve the issue on that dayWe let them use free birthday dinner at a $value and Kids meals on special at $3.95, another $value, totaling $in discountsOur birthday promotion, and all coupons we currently run, states that it cannot be combined with other coupons or offers.We add 18% gratuity which is for a large party in any restaurant, however the gratuity is added on the original amount before the birthday discountFor example, a check that is originally $would have a $tipAfter discount the check shows $but the tip remains the same.We have done our best to accommodate their partyInstead of a refund, I can send a $gift certificate

Hibachi Japanese Steak House 2145 Menlor Ave Painesville. OH 44077 Hibachi Hours: Mon - Thurs 4:30 - 10 .; Fri-Sat 430 - 11:00 Sun 12:00 ?10:00 Tel [redacted] Fox [redacted]  6/23/2017 To whom it may concern, This is regarding to the complaint filed by [redacted], case...

ID [redacted]. [redacted] c**e to the restaurant on 6/13/2017. His check total was $26.53 Server heard [redacted] told her to add $25 as a tips. She brought lhe credit card slip with $25 tips printed on it for him to sign. He signed it and left. Attach is a photocopy of the slip. Either my server heard it wrong or he changed his mind not to tips. It would be easy to fix. Instead, he called the server a theft and left multiple bad reviews on social media immediately before even contacting us. Next, full. [redacted] demanded his entire bill refund including his meal, My manager told him we will refund the $25 tips to his credit card. Then he said he would call the police and hanged up. The police c**e and saw the slip he signed with the $25 tips printed on it which [redacted] claimed he never received. Police said [redacted] should have mentioned about the wrong tips **ount before he even signed. Police told us to refund the tips which we did already earlier. No server will punch in a huge tips **ount, hand it to the customer and hope that customer will not notice and sign it. My server in this case was so fortunate that she punch in the **ount instead of write it down herself an the credit cord slip. Otherwise, this innocence girl might end up in jail by this man. My server and her f**ily were very upset and distress by this event. Her n**e was mentioned repeatedly on the internet labeling her as a theft. Hibachi also was accused wrong doing in multiple bad reviews by [redacted]. This complaint should be completely eliminated off our record if [redacted] had repeatedly filed falsely reports similar to this.Benny T[redacted], the owner

Hibachi Japanese Steak House   Hibachi Hours: 2145 Mentor Ave Mon - Thurs 4:30 - 10:00 Painesville, OH 44077 Fri - Sat 4:30 - 11:00 Sun 12:00 ?10:00 Tel [redacted] Fax [redacted]   6/30/2017   To whom it may concern, This is regarding to the complaint filed by [redacted], case ID [redacted]. It is not uncommon for customer leaving 100 percent tips on a small check especially for pregnant server or customer getting outstanding services. The fact is he signed the credit card slip with $25 tips printed on it which he still claims he did not receive. The fact is $25 was refunded the next day he never mentions in his complaint. The fact is he called the police after he did not get a free meal and police did not see any wrong doing by our server but a miscommunication or an honest mistake. My manager already apologized when he called the next day. May be it is time for this ‘Veteran’ stand up and give my server and her family a formal apology by calling her a theft over the social media. We had corrected the mistake by refunding the tips and apology about the incident the very next day. The picture of the credit card slip and the refund report was attached in the previous email. We will not respond to this matter any further. My customers read this will totally understand some people just complain about anything.   Yours Truly,   Benny T**, the owner

I am sorry to hear about that incident. My manager tried the best to resolve the issue on that day. We let them use 4 free birthday dinner at a $60 value and 5 Kids meals on special at $3.95, another $25 value, totaling $85 in discounts. Our birthday promotion, and all coupons we currently run,...

states that it cannot be combined with other coupons or offers.We add 18% gratuity which is normal for a large party in any restaurant, however the gratuity is added on the original amount before the birthday discount. For example, a check that is originally $50 would have a $9 tip. After discount the check shows $35 but the tip remains the same.We have done our best to accommodate their party. Instead of a refund, I can send a $20 gift certificate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I agree this cannot continue to go "back and forth" but I would like someone from Revdex.com to actually list this in and on their account.  Their position is nothing but 100% inaccurate and unrealistic.  Finally, they had NO RIGHT WHATSOEVER to bring my service to our country into this. I would like to know what he has done to preserve freedom and democracy around the world.  That was an incredible insult.
Regards,
[redacted]

Attached is our respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Their response is absolutely nothing but a vicious lie, coupled with fraud.  No reasonable person would ever tip a server $25 on a $25 bill.  Absolutely NO part of that service even remotely arose to that level.  I TOLD HER TO ADD $5 and she fraudulently and in an effort to rob me of an additional $20.  Their assertion is blatantly ABSURD and clearly nothing but blatant DECEIT.  My ONLY mistake was trusting that their practice was HONEST which is the farthest thing from reality.  Finally, I was NEVER given a copy that had the grand total.  Only the pretax **ount.  Accordingly, if I had not looked at my account, I would have been ROBBED of $20.   Please list this on your website and filed in their record. Very respectfully,
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]