Complaint: [redacted] The ability to respond and remedy to a tenant's concerns very quickly, as stated by MrG***'s memo, is not consistent with the happenings within this case My family's initial request for infestation remedy was during the last week of January The infestation issue was acted upon in April and only after our official notice to vacateAdmittedly, there were no insects within the home after the exterminationHowever, it must be noted that we only lived without infestation for shortly over two weeks as compared to three months with a documented infestation In my attempt to avoid escalation, I scheduled two meetings that were missedThis is in addition to several calls and one meeting that was attended after members from management came to the unit and dismissed a need to replace carpet (as discussed prior to the lease signing) The offered remedy failed to address the concerns of my familyWe requested the carpet be changed prior to signing the lease because my wife experienced negative physical reactions when smelling the carpetIt was also noticeably damaged as documented in the initial discrepancies sheetThe remedy offered up by Hickam Communities management was the installation of ceiling fansCeiling fans would not have addressed the carpet or the infestationWe didn't want anything that wasn't previously discussed or anything that didn't resolve the issue In the three months in took to resolve the infestation, my wife and I bought sprays that ultimately didn't work The property was agreed upon only after it was promised that the carpet would be changedThe Hickam Communities staff member (documented) explained, it would be replaced according to a seven year calculation and there was an opportunity to have it changedThe worst case scenario would be an out of pocket expense to partially cover the changeWe were willing to pay for the replacement to improve our health and quality of life We attempted to resolve the issue without escalating it to the Department of Health which requires such repairs be resolved within five days When the lease was signed, this changed and we were told by management "Changing the carpet is not an option" Again, the property was accepted only after the promise of a carpet change was made by Hickam Communities staff (documented)Additionally, we were told the waiting list was 3-months long and the property would not be available for long if we declinedMy wife and I were faced with accruing months of out of pocket expenses for hotel costs or accepting the homeWe accepted the home with the comforting feeling that the carpet, which seemed to be dirty and smelling of animals, would be replaced The apology was receivedHowever, it must be understood that an apology wouldn't be necessary if the concerns of a tenant were remedied very quickly In regards to the subcontracted pest control not being able to contact my family, the telephone number on file at Hickam Communities was my wife's cell number and she did not receive a call or voicemail from pest control or Hickam CommunitiesHickam Communities also has my cell number, my work number, my personal email and my work email on fileI did not receive notification from pest control any time between initially addressing the issue in January and AprilAgain, we only received a call from pest control after we officially gave notice to vacate which seemed like an attempt to later claim the issue was properly addressed Nothing was heard from me in response to MrG***'s phone call on May because I received a phone call regarding my grandmother's passing within the minutes priorMy attention and focus immediately shifted to being home (out of Hawaii) with family The move was almost put off but our experiences leading up to the move proved to be too much for my family to overcomeWe moved on the afternoon of May and flew out to be with family later that nightI returned to work in Hawaii on May and received the memo via the Revdex.com on Jun Any loss in rent for the unit, in this case, is directly correlated to the admitted failure of Hickam Communities to address the issues experienced by my familyI don't enjoy movingHowever, it seemed to be the only solution after we reached out and were repeatedly ignored by management At this point, I would like to avoid further escalation and it would be ideal for Hickam Communities to go a step past admission of guilt and remove their claim that my family is liable for rent missed while the unit is emptyAdditionally, there is no mechanism in place to ensure the property will be advertised as available in cases similar to this occurrenceThank you for your consideration and attention to this matter Sincerely, [redacted]
Complaint: [redacted] The ability to respond and remedy to a tenant's concerns very quickly, as stated by MrG***'s memo, is not consistent with the happenings within this case My family's initial request for infestation remedy was during the last week of January The infestation issue was acted upon in April and only after our official notice to vacateAdmittedly, there were no insects within the home after the exterminationHowever, it must be noted that we only lived without infestation for shortly over two weeks as compared to three months with a documented infestation In my attempt to avoid escalation, I scheduled two meetings that were missedThis is in addition to several calls and one meeting that was attended after members from management came to the unit and dismissed a need to replace carpet (as discussed prior to the lease signing) The offered remedy failed to address the concerns of my familyWe requested the carpet be changed prior to signing the lease because my wife experienced negative physical reactions when smelling the carpetIt was also noticeably damaged as documented in the initial discrepancies sheetThe remedy offered up by Hickam Communities management was the installation of ceiling fansCeiling fans would not have addressed the carpet or the infestationWe didn't want anything that wasn't previously discussed or anything that didn't resolve the issue In the three months in took to resolve the infestation, my wife and I bought sprays that ultimately didn't work The property was agreed upon only after it was promised that the carpet would be changedThe Hickam Communities staff member (documented) explained, it would be replaced according to a seven year calculation and there was an opportunity to have it changedThe worst case scenario would be an out of pocket expense to partially cover the changeWe were willing to pay for the replacement to improve our health and quality of life We attempted to resolve the issue without escalating it to the Department of Health which requires such repairs be resolved within five days When the lease was signed, this changed and we were told by management "Changing the carpet is not an option" Again, the property was accepted only after the promise of a carpet change was made by Hickam Communities staff (documented)Additionally, we were told the waiting list was 3-months long and the property would not be available for long if we declinedMy wife and I were faced with accruing months of out of pocket expenses for hotel costs or accepting the homeWe accepted the home with the comforting feeling that the carpet, which seemed to be dirty and smelling of animals, would be replaced The apology was receivedHowever, it must be understood that an apology wouldn't be necessary if the concerns of a tenant were remedied very quickly In regards to the subcontracted pest control not being able to contact my family, the telephone number on file at Hickam Communities was my wife's cell number and she did not receive a call or voicemail from pest control or Hickam CommunitiesHickam Communities also has my cell number, my work number, my personal email and my work email on fileI did not receive notification from pest control any time between initially addressing the issue in January and AprilAgain, we only received a call from pest control after we officially gave notice to vacate which seemed like an attempt to later claim the issue was properly addressed Nothing was heard from me in response to MrG***'s phone call on May because I received a phone call regarding my grandmother's passing within the minutes priorMy attention and focus immediately shifted to being home (out of Hawaii) with family The move was almost put off but our experiences leading up to the move proved to be too much for my family to overcomeWe moved on the afternoon of May and flew out to be with family later that nightI returned to work in Hawaii on May and received the memo via the Revdex.com on Jun Any loss in rent for the unit, in this case, is directly correlated to the admitted failure of Hickam Communities to address the issues experienced by my familyI don't enjoy movingHowever, it seemed to be the only solution after we reached out and were repeatedly ignored by management At this point, I would like to avoid further escalation and it would be ideal for Hickam Communities to go a step past admission of guilt and remove their claim that my family is liable for rent missed while the unit is emptyAdditionally, there is no mechanism in place to ensure the property will be advertised as available in cases similar to this occurrenceThank you for your consideration and attention to this matter Sincerely, [redacted]