I would like to apologize for the delay in our response. We have been working on Ms***'s concerns for a few months now. Here is a statement from *** ***On April 15, I was the closer for the customer *** ***The sales Representative was ***
***.I went on the proposal and I was very thorough going through the proposal as we ended up staying at the house over two hours answering all their questions.At that time *** signed and agreed to PPA with an average monthly payment of $Approximately to days later I received a phone callfrom *** wanting to cancel her agreement after she had talked to a friend or family member saying that the rate per KWH was too high and thatthe .029% Escalator was too high as well. After talking to both her and her husband over the phone and fielding their questions they both agreed to see myself and the sales rep againAt this pointwe had gotten and PPA amendment #00HUUwith a KWh and an estimated monthly payment of $per month.And once again *** *** signed and agreed to the PPA The next time I was contacted by the customer was when *** called me asking when their system would be turned onAt that time I told her I wasn'tsure and told her I would call and find out after talking to Crystal, Crystal gave me a window of about days. So I relayed that to *** The next thing I have on this customer is the email from *** *** that I needed to reach out to the customer and I did just thatI talked to ***'shusband and the result of that conversation was in the email I sent to ***. The customer was asking me about Sunnova needing a new contract signed and why they didn't received the rate of .16KWh and I told him I would do my bestto find that out and that's when I emailed *** *** letting *** know the customer concernsThe customer also ask me why his Sonnova bill was higherthen we had showed him on the proposal and that's when I reminded him a PPA payment could go up or down as much as 20%. ENDOn 8/6/Ms *** Contacted Sunnova and made a requestShe requested to Pay $KW/H and be placed on Sunnova's EZ PPA which would be paying a more stable monthly rateOn 8/7/a Change Order was provided to the customer and the customer has yet to sign it. The Customer claims that their bill was $- $per monthAttached you will find a copy of their bill showing over $300/month during the summer and about $in Nov & Dec. Attached you will find the notes provided to us from Sunnova. If The customer signs the new Change Order, Unisun Solar will reimburse the rate difference, multiplied by two, from the date they signed their agreement up until now. This will provide the customer with a more stable bill and will be less than the promised $180.00At this time Unisun is not able to finance this project in house as requested by the customer. We feel this is a fair offer, the customer will receive the lower steady bill and will receive twice the difference that they have paid
Unisun has been in communication with Ms [redacted] concerning this concern.
As of today we have received Permission To Operate from Pg&e. (See Attached). We will be reaching out to her in regards to turning on her system and producing power.
We will also be processing her Savings Starts Today...
Rebate for the amount of: $297.54.
We just left a voicemail and look forward to receiving 100 percent customer satisfaction. We can be reached at: [redacted]
I would like to apologize for the delay in our response. We have been working on Ms***'s concerns for a few months now. Here is a statement from *** ***On April 15, I was the closer for the customer *** ***The sales Representative was ***
***.I went on the proposal and I was very thorough going through the proposal as we ended up staying at the house over two hours answering all their questions.At that time *** signed and agreed to PPA with an average monthly payment of $Approximately to days later I received a phone callfrom *** wanting to cancel her agreement after she had talked to a friend or family member saying that the rate per KWH was too high and thatthe .029% Escalator was too high as well. After talking to both her and her husband over the phone and fielding their questions they both agreed to see myself and the sales rep againAt this pointwe had gotten and PPA amendment #00HUUwith a KWh and an estimated monthly payment of $per month.And once again *** *** signed and agreed to the PPA The next time I was contacted by the customer was when *** called me asking when their system would be turned onAt that time I told her I wasn'tsure and told her I would call and find out after talking to Crystal, Crystal gave me a window of about days. So I relayed that to *** The next thing I have on this customer is the email from *** *** that I needed to reach out to the customer and I did just thatI talked to ***'shusband and the result of that conversation was in the email I sent to ***. The customer was asking me about Sunnova needing a new contract signed and why they didn't received the rate of .16KWh and I told him I would do my bestto find that out and that's when I emailed *** *** letting *** know the customer concernsThe customer also ask me why his Sonnova bill was higherthen we had showed him on the proposal and that's when I reminded him a PPA payment could go up or down as much as 20%. ENDOn 8/6/Ms *** Contacted Sunnova and made a requestShe requested to Pay $KW/H and be placed on Sunnova's EZ PPA which would be paying a more stable monthly rateOn 8/7/a Change Order was provided to the customer and the customer has yet to sign it. The Customer claims that their bill was $- $per monthAttached you will find a copy of their bill showing over $300/month during the summer and about $in Nov & Dec. Attached you will find the notes provided to us from Sunnova. If The customer signs the new Change Order, Unisun Solar will reimburse the rate difference, multiplied by two, from the date they signed their agreement up until now. This will provide the customer with a more stable bill and will be less than the promised $180.00At this time Unisun is not able to finance this project in house as requested by the customer. We feel this is a fair offer, the customer will receive the lower steady bill and will receive twice the difference that they have paid
Unisun has been in communication with Ms [redacted] concerning this concern.
As of today we have received Permission To Operate from Pg&e. (See Attached). We will be reaching out to her in regards to turning on her system and producing power.
We will also be processing her Savings Starts Today...
Rebate for the amount of: $297.54.
We just left a voicemail and look forward to receiving 100 percent customer satisfaction. We can be reached at: [redacted]