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Hickey's Music Center

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Reviews Hickey's Music Center

Hickey's Music Center Reviews (4)

I have received your letter of August 26th regarding a guitar repair for [redacted] I am very sorry for his distress and am interested in resolving this situationI had talked with Mr [redacted] earlier in the month about the length of time the repairs were taking and agreed that it was taking a very long time and I would urge the technician to expedite completionHe was impressed with much of the work that had been done and expressed concern about the remainderThe last I had heard Mr [redacted] had picked up the instrument on August 24th and was very happy with itAfter getting this letter, I talked with the technician involved and was told that Mr [redacted] had left pleased but then had called the next day to complain about the wiringThe technician asked him to bring it in so that they could go over it togetherApparently, Mr [redacted] chose to not do that and instead took it elsewhere for further workWe do not know who did the subsequent work or what work they performedI would be more than happy to speak with them as well as to Mr [redacted] to get this informationWithout knowing what was done to the instrument to resolve the problem in question, it is impossible for me to make an informed responseI would like this information so we can document and resolve the situation as appropriateWe've been doing this sort of work for many years for many satisfied customersIf there is a problem at our end I need to know about it so we can continue to make our customers happyThank you for bringing this to our attentionSincerely, David Z

I have received your letter of August 26th regarding a guitar repair for *** ***I am very sorry for his distress and am interested in resolving this situationI had talked with Mr*** earlier in the month about the length of time the repairs were taking and agreed that it was taking
a very long time and I would urge the technician to expedite completionHe was impressed with much of the work that had been done and expressed concern about the remainderThe last I had heard Mr*** had picked up the instrument on August 24th and was very happy with itAfter getting this letter, I talked with the technician involved and was told that Mr*** had left pleased but then had called the next day to complain about the wiringThe technician asked him to bring it in so that they could go over it togetherApparently, Mr*** chose to not do that and instead took it elsewhere for further workWe do not know who did the subsequent work or what work they performedI would be more than happy to speak with them as well as to Mr*** to get this informationWithout knowing what was done to the instrument to resolve the problem in question, it is impossible for me to make an informed responseI would like this information so we can document and resolve the situation as appropriateWe've been doing this sort of work for many years for many satisfied customersIf there is a problem at our end I need to know about it so we can continue to make our customers happyThank you for bringing this to our attentionSincerely, David Z

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have received the copy of the parts invoice from Mr***. We had asked for some evidence of what was done and some explanation as to what was wrong. It appears that this will not be forthcoming. However, the technician has agreed to reimburse Mr*** for the $requested to resolve the matter

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Address: 104 Adams Street, Ithaca, New York, United States, 14850

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