Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The reason I wrote to to Revdex.com is to have it noted that this business, is completely dishonest and has wants to hold absolutely no accountability for selling merchandise that does not fit the description on their website. It is very easy to hide behind the fine prints as they continue to point out! The belt was not as long as it said it was, it did not fit! I sent it back using [redacted], there is no tracking number since I sent it from my work! This has nothing to do with the fact that they claim to have not received it, since their warehouse moved! I paid over 100$ for a belt that did not fit, sent it back, and then I am being told that it was never received! This is the most unprofessional business I've ever encountered and to continue to place blame on the customer. I will never buy from this site again and will make sure that none of my friends will either. They are dishonest, and impossible to work with. This business will be out of business with this attitude. Please just note this on your Revdex.com record. I don't see that they even want resolve this and I feel like its a waste of my time since I've already said all of this to them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I reached out to Revdex.com because there is nothing more frustrating than for a company to recite the fine lines in a return policy, as with each purchase, every situation is unique and shoudl be weighed as so. This is a company that refuses to acknowledged that it sent out a belt that was not true to size, and as a result, requested that the customer go out of their way to buy a tape measure and report back to them the length of the belt! Please see my email thread below. Two sets of accommodations/responses were sent to myself and my boyfriend and they differed greatly. As a previous small business owner myself, I know what businesses are responsible for and when something is defected or doesn't serve the purpose that it states, I feel that business is at least responsible for correcting or replacing the item! I felt like this transaction took this long since this woman made it impossible to replace a belt! At the end, I sent it back from my work..I work for a university and we have a dept that handles shipping and receiving specifically. I find it very hard to believe that the belt never showed up as claimed! Below is my thread with her regarding the belt: I sincerely apologize, but the thread starts from teh bottom.
Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov **, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
[redacted]
Sent from my iPad
On Nov **, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you can
please ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted]
[redacted]
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
[redacted]
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at [redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to [redacted]
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:
[redacted]Sent from my iPad
> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
The customer's response does not provide sufficient proof of delivery or shipment.
In the email that the customer took the shipping address from, it is stated that the customer making a return should use a trackable and insured method of shipment. She has explained that she chose not to use tracking or insurance on this package.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The reason I wrote to to Revdex.com is to have it noted that this business, is completely dishonest and has wants to hold absolutely no accountability for selling merchandise that does not fit the description on their website. It is very easy to hide behind the fine prints as they continue to point out! The belt was not as long as it said it was, it did not fit! I sent it back using [redacted], there is no tracking number since I sent it from my work! This has nothing to do with the fact that they claim to have not received it, since their warehouse moved! I paid over 100$ for a belt that did not fit, sent it back, and then I am being told that it was never received! This is the most unprofessional business I've ever encountered and to continue to place blame on the customer. I will never buy from this site again and will make sure that none of my friends will either. They are dishonest, and impossible to work with. This business will be out of business with this attitude. Please just note this on your Revdex.com record. I don't see that they even want resolve this and I feel like its a waste of my time since I've already said all of this to them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I reached out to Revdex.com because there is nothing more frustrating than for a company to recite the fine lines in a return policy, as with each purchase, every situation is unique and shoudl be weighed as so. This is a company that refuses to acknowledged that it sent out a belt that was not true to size, and as a result, requested that the customer go out of their way to buy a tape measure and report back to them the length of the belt! Please see my email thread below. Two sets of accommodations/responses were sent to myself and my boyfriend and they differed greatly. As a previous small business owner myself, I know what businesses are responsible for and when something is defected or doesn't serve the purpose that it states, I feel that business is at least responsible for correcting or replacing the item! I felt like this transaction took this long since this woman made it impossible to replace a belt! At the end, I sent it back from my work..I work for a university and we have a dept that handles shipping and receiving specifically. I find it very hard to believe that the belt never showed up as claimed! Below is my thread with her regarding the belt: I sincerely apologize, but the thread starts from teh bottom.
Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov **, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
[redacted]
Sent from my iPad
On Nov **, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you can
please ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted]
[redacted]
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
[redacted]
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at [redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to [redacted]
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
[redacted]
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:
[redacted]Sent from my iPad
> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Fri, Nov 20, 2015 at 10:12 AMSubject: Re: no response!!To: [redacted] <[redacted]>Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encountered. I am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.
As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service procedures. I never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past.
I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a 32 waist. Anyway, I do not feel like this request was unreasonable. I understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.
On Fri, Nov 20, 2015 at 9:50 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
Your options for return are detailed in our last message;
- You can choose to send the belt back and we extend the return window to accommodate a full refund.
- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.
- We will not send you another size since you are unable to give a specific waist measurement.
This will be our final correspondence in regards to this matter.
Best,
[redacted]
Sent from my iPad
On Nov 20, 2015, at 12:24 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I didn't hear back from you, let me know how I should proceed. I want to wrap this up either way.
Thanks
[redacted]
On Thu, Nov **, 2015 at 12:33 PM, [redacted] <[redacted]> wrote:
I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..
On Thu, Nov **, 2015 at 12:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up.
You can ship the belt back to us and we will refund it, if that works for you. If the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement.
Best,
[redacted]Sent from my iPad
On Nov **, 2015, at 2:28 PM, [redacted] <[redacted]> wrote:
Hi [redacted],What should be the next step on my part. I will hold off on disputing the charge if this can be resolved.
On Thu, Nov **, 2015 at 10:29 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month ago. As the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 11:44 AM, [redacted] <[redacted]> wrote:
Hi [redacted], As I mentioned to you, my boyfriend is a 31-32 waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last hole. Clearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its 31 at the farthest hole. I don't want to go back and forth over a belt, I simply don't have time, nor do most people. The belt does not support a size 32, simple as that. I am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordingly. I have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fine. I don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.
On Thu, Nov **, 2015 at 7:27 AM, [redacted] <[redacted]> wrote:
Hi [redacted],
The simplest solution would be for you to give us the actual measurement of the belt. We can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.
Best,
[redacted]
Sent from my iPad
On Nov **, 2015, at 6:49 PM, [redacted] <[redacted]> wrote:
Hi [redacted],I know, he contacted customer service, but he wasn't clear that the belt was not the measurement stated. I don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be 32 and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.
My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one responded. I have now wasted 10 emails going back and forth..this is completely unacceptable.
I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.
We now have a belt that does't fit and a vendor who doesnt care to fix it.
On Wed, Nov **, 2015 at 3:37 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
Thank you for the transaction number - I actually corresponded with your boyfriend [redacted] about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.
I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago.
Best,
[redacted]
On Wed, Nov **, 2015 at 5:54 PM, [redacted] <[redacted]> wrote:
Hi [redacted],There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your end. Attached you will find a screenshot of
the charge posted to our credit card account. It was mailed to [redacted] at 144 Dore Street sf ca 94103
I don't know what else I can give you to get this resolved, this is all that we have.
[redacted]
On Wed, Nov **, 2015 at 2:01 PM, [redacted] <[redacted]> wrote:
Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like 28. so if you can just send the next one up.I'll forward you the confirmation once I get it from him.
On Wed, Nov **, 2015 at 1:56 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
I understand, how long is the belt?
We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchase. When was the belt ordered?
Best,
[redacted]
On Wed, Nov **, 2015 at 4:45 PM, [redacted] <[redacted]> wrote:
Hi [redacted], don't see the slip in the box, its the Billykirk light brown leather belt, in 32 for my boyfriend. It says 32 but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male 32 inch, so maybe if you can have someone try it on for measure.. It was shipped to 144 Dore street San Francisco ca 94103
I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.
[redacted]
On Wed, Nov **, 2015 at 1:39 PM, [redacted] <[redacted]> wrote:
Hi [redacted],
We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.
I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.
Thank you so much for your assistance and patience.
Best,
[redacted]
On Wed, Nov **, 2015 at 4:** PM, [redacted] <[redacted]> wrote:
Hi [redacted],I used my work [email protected]
I would actually love the correct size...
[redacted]
On Wed, Nov **, 2015 at 1:15 PM, [redacted] <[redacted]> wrote:Hi [redacted],I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being delivered. Can I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days time. Could you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,[redacted]Sent from my iPad> On Nov **, 2015, at 2:49 PM, [redacted] <[redacted]> wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistance. Please advise. Very frustrating and will never purchase from this site again.>> [redacted]>
The customer's response does not provide sufficient proof of delivery or shipment.
In the email that the customer took the shipping address from, it is stated that the customer making a return should use a trackable and insured method of shipment. She has explained that she chose not to use tracking or insurance on this package.