To Whom It May Concern,Ms [redacted] brought her Ford Edge (VIN # [redacted] ) to Duncan Ford Lincoln Mazda's Service Department on Thursday, July 27th for a 60,Mile Service During that Service, Duncan Ford Lincoln Mazda performed the Service Work Recommended by the client During that Service we performed a Multi-Point Inspection to which we recommended Rear Pads and Re-Surfacing the Rear Rotors Ms [redacted] approved the repairs that were recommended by the Service Technician On Monday, July 31st, Ms [redacted] contacted [redacted] , Service Manager about issue with noise from Brakes Mr [redacted] advised her to bring the vehicle back in to Duncan Ford Lincoln Mazda's Service Department to have the Brakes Re-Checked Upon Checking the Vehicle, the Technician determined that the noise was coming from the Front Brakes Duncan Ford Lincoln Mazda's Service Department as a "Goodwiil" offered a 50% Discount of Re-Placing the Front Brakes and Re-Surfacing the Front Rotors which were mentioned during the initial Multi-Point Inspection The Client Declined the Repairs and instead took a "Goodwill" of $to have the vehicle repaired at another Independent Facility of their choice.On Friday, August 4th, Mr [redacted] received a phone call from the client requesting more "Goodwill" towards her Rear Brakes Duncan Ford Lincoln Mazda offered to assist the client further if the vehicle was in our Service Department The Client Declined and said that the vehicle was already at another Independent Repair Shop getting fixed Due to the fact that the customer already authorized the further repair of the vehicle at a Independent Repair Shop we are unable to assist this client further with her concern[redacted] GMDuncan Ford Lincoln Mazda
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am willing to drop the case, but I am not resolvedI will NOT return to Duncan Regards, [redacted]
To Whom It May Concern, [redacted] , General Sales Manager has reached out to the customer in order to work on a proposal to trade the Jeep Compass purchased from this client for another vehicle In fact, the client is in a pre-owned Chevrolet Traverse to consider.It is still "In Process", once a selection is made and a transaction is consummated I will update the Revdex.com.ORG on this Complaint.Thank you for bringing it to our attention.Sincerely[redacted] , General Manager of Duncan Ford Lincoln Mazda in [redacted] ***
To Whom It May Concern,On December 26, 2017, Mr [redacted] * [redacted] purchased a Ford Explorer with VIN # [redacted] with 197,Miles on it Due to the vehicle being years old and in excess of well over 100,miles, Duncan Ford Lincoln Mazda sold it "As Is - No Warranty"Mr [redacted] contacted the dealership last week to inform us that he was having mechanical issues with the vehicle that he purchased and was seeking assistance On Saturday, January 13, 2018, Mr [redacted] was given a proposal to trathe vehicle purchased above for another pre-owned vehicle of his choice As of Tuesday, January 16, 2018, Mr [redacted] , Sales Consultant or [redacted] , General Sales Manager has not received any communication from Mr [redacted] of what his final decision is on the TraProposalThe proposal given to Mr [redacted] was a "Good Will" effort on our part to rectify Mr [redacted] 's concerns and provide a transportation option for his needs We look forward to hearing from Mr [redacted] on the proposal given to him on Saturday, January 13, Sincerely, [redacted] General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To Whom It May Concern,On October 7, 2016, Ms*** *** purchased a Mazda Tribute VIN#*** with 111,miles on it. The vehicle was sold by Duncan Ford Lincoln Mazda "AS IS- No Warranty" . Ms*** at the time of sale did purchase an Protective Extended Service
Contract for Mechanical Service Coverage listed in the terms and conditions of the contract purchased. Before the vehicle was offered to the public, it was State Inspected to which it passed the requirements for the Commonwealth of Virginia. Furthermore, Duncan Ford Lincoln Mazda performed some "Good Will" Service on October 18, that related to the Washer Fluid leaking and a multi-point inspection that was performed on the vehicle. The Service Technician gave the Multi-Point Inspection a "Good" Rating" to the key components that related to the Brakes, Batteries and Tires.In October 2017, Ms*** brought to our attention the concern she had of the corrosion that was developing on the vehicle. Considering that the vehicle is years old and has well over 100,miles on it, the corrosion that is developing is wear and tear. Ms*** worked with *** ** ***, General Sales Manager and *** ***, Sales Consultant on trading her Mazda Tribute for another vehicle that we had in stock. Mr*** and Mr*** offered three (3) options at the time to which she declined all three options offered. If Ms*** is still dissatisfied with her Mazda Tribute, Mr*** ** *** - General Sales Manager & Mr*** ***, Sales Consultant will gladly give her an updated proposal on other vehicles that we have in-stock as long as Ms*** has realistic expectations.Furthermore, if the Protective Extended Contract is eligible for a Pro-Rated Refund on the unused portion of that Extended Service Contract, we will gladly credit that towards her next purchase or use the credit towards the purchase of another Protective Extended Service Contract on her next purchase.Ms*** is free to contact Mr*** ** ***, General Sales Manager at *** or *** (Cell #) or *** ***, Sales Consultant in order to set up an appointment to go through further TraOptions. Sincerely, *** ** ***General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It seems that my attempts on Friday and Saturday were forgotten
Regards,
*** ***
To Whom It May Concern, Duncan Ford Lincoln Mazda has made a reasonable attempt to resolve this issue As a "Goodwill", the dealership refunded $to the customer to which the customer accepted the proceeds of this "Goodwill" The dealership also offered to continue to help customer with issue to which the customer "Declined" further assistance. When the customer "Declines" further assistance, the dealership has no other avenues for resolution. Sincerely, *** ** ***General ManagerDuncan Ford Lincoln Mazda
So I am forced to accept resuming negotiations with Duncan because the Revdex.com does not view my concerns as a customer protection issue. They will somehow get [redacted] and [redacted] to reimburse a colleague for a faulty washing machine but since my issue involves a used vehicle, I am left hanging. In fact the BB representative engaged in victim shaming by stating that I did not do sufficient due diligence when shopping at Duncan so I am to blame for purchasing a rusted vehicle that had the rust obscured by undercoating. Mr Duncan writes that his employees have tried to assist me but I have turned down all 3 vehicles they found as a replacement for my Mazda Tribute. That is incorrect. I test drove one of the 4 I was offered but it was also rusted and should not have passed inspection, Duncan’s sales person took one other vehicle out of the running. Duncan would like for me to now be realistic in negotiating with his company. What does that mean? I have been reasonable and I have presented facts. I have asked them what they would do to address my concerns regarding the unusual amount of rust that caused my vehicle to fail inspection. Up to 1/3 of the wheel wells are rusted through when no rust was apparent at the time of sale. This does NOT happen in a year no matter what the mileage is on a used vehicle. To my question regarding how will Duncan make this right, he salesman responded that the company would replace my Tribute. [redacted] assured me this came from the GM. I asked replace with what. “Just look on the website”. NO additional parameters were offered even when I emailed questions for clarification. Instead, [redacted] waited until I chose a few options to test drive and then asked my questions about the parameters for the replacement vehicle in person to announce that my expectations were out of line. Then I was subjected to unexpected hostility from [redacted] when we met in early Nov. To the point that the man stood up and slammed his hand on the sales desk and loudly told my friend and I we could leave. Is this misogyny because my friend and I are women? Or does Mr [redacted] become hostile, bullying and aggressive to any customer that has an issue? I found his outburst to be inappropriate and terrifying. Meanwhile, one of the used vehicles I had picked to test drive that day in Nov had already been sold (or at least it was not on the Duncan website anymore). Once he calmed down [redacted] offered a car, a Suzuki SUV, and a Ford Escape for me to consider. I have not owned a car since the mod ‘80’s. I prefer to drive a truck or SUV which is why I purchased an SUV from Duncan. So I turned down the car. The Escape was to be made available in a few days. Before leaving the Duncan showroom [redacted] assured me and my friend that any SUV his salesman offered for me to drive would be gone over with a fine toothed comb. I researched the Suzuki and found it had a terrible reliability rating so I turned that one down. When I checked on the Escape, I was told by [redacted] that it had mechanical issue(s) and would not be offered for me to test drive. So I waited and waited to hear from [redacted] about testing driving anything else. How difficult is it for a used car dealer to find safe and reliable used SUVs? Apparently VERY difficult. So when I finally asked [redacted] if he’d found anything, he offered the 2nd Ford Escape. I test drove it in early Dec. I had permission to take it to my mechanic for a good going over. I drove straight over and then decided to look at the vehicle. Within minutes I found a rusted hole in the left rear wheel well. My mechanic told me he did not need to see anything more about the vehicle. Apparently that fine toothed comb [redacted] mentioned had some teeth missing. What was also disturbing about the 2nd Escape was that it had been inspected 3 months prior by one of the shops Duncan uses. The VSP trooper that looked at it told me he told Duncan that vehicle should not be offered for sale. Yet that’s what I was asked to test drive? So when I go back to negotiate with Duncan again, I am going to state AGAIN that I want to be offered safe and reliable vehicles to consider. Anything that is so rusted it should not pass inspection is in the realm of unrealistic. I hope Mr Duncan and his employees can be realistic. The leaking windshield wiper reservoir that Mr Duncan mentions was indeed taken care of very quickly and graciously. I very much appreciated that. But getting back to the fine toothed comb image…..how did Duncan’s service people miss that when prepping the vehicle for sale? How did the Duncan employee that shined the wheels on the 2nd Escape miss that rusted hole that had to have been 3-6” from his face as the Armor All was applied? The hole could be seen from a standing position from ~15’ away which is how far away we were when I pointed it out to [redacted] upon my return from the test drive. As far as my being at fault somehow for not insisting on taking the Tribute to my mechanic…..well this is my 2nd time dealing with a dealership in my vehicle owning career. I have not done this since the mid-‘80’s when I bought my one and only new truck. I have owned used cars for the majority of my vehicle owning life and have managed not to go to a dealer for any of them. I believed that I was dealing with an experienced and honorable company. I retired a 21 yr old S-10 Blazer due to underbody rust which is why I purchased the Tribute. I am not a mechanic but I am accustomed to rust on a vehicle so I know how fast it forms. Being over 100,000 miles is NOT a reason for a vehicle to have excessive rust. It can happen but it is not necessarily the norm or we would not see so many used vehicles still on the road. The only rust I found on the Tribute was a bit on the left passenger door. I test drove after work and asked to have overnight to think about the first SUV I drove in Oct 2016. [redacted] refused to say the vehicle would be available if he gave me time to think about it. So why would I have thought that the vehicle would still be available if I needed to wait until business hrs the next day to call my mechanic for an appointment to look at it? When I was about to walk away, [redacted] mentioned the Tribute. He mentioned that someone was texting him about the vehicle before I got in it. Then [redacted] mentioned this person was on the way to the dealership one or 2 more times while I drove. I walked around the vehicle and only found minor rust on the doorframe. The wheel wells looked fine but I did not realize I needed to poke them to see if any rust was obscured by undercoating. I never realized that might be a thing to protect myself from. So no word from Duncan since early Dec when I test drove the rusted Escape. Does [redacted] only look for something when I’m pressuring him? Is this used car dealership having trouble finding a safe and reliable SUV to replace my Tribute? If Duncan does not want to honor the offer to replace the Tribute, why has repair not ever offered? Given the ineptness I have experienced from Duncan’s service folks so far, I would not have them repair the wheel wells on my Tribute. But if Duncan will offer me the approximately $1875 their shop gave as a repair estimate, I can research local body shops to find one to do the repair. Here’s hoping Duncan will honor the offer to replace the Tribute or will offer me the money to repair it.
Regards,
[redacted]
To Whom It May Concern,On December 26, 2017, Mr. [redacted] purchased a 2006 Ford Explorer with VIN # [redacted] with 197,310 Miles on it. Due to the vehicle being 12 years old and in excess of well over 100,000 miles, Duncan Ford Lincoln Mazda sold it "As Is - No...
Warranty". Mr. [redacted] contacted the dealership last week to inform us that he was having mechanical issues with the vehicle that he purchased and was seeking assistance. On Saturday, January 13, 2018, Mr. [redacted] was given a proposal to trade-in the vehicle purchased above for another pre-owned vehicle of his choice. As of Tuesday, January 16, 2018, Mr. [redacted], Sales Consultant or [redacted], General Sales Manager has not received any communication from Mr. [redacted] of what his final decision is on the Trade-In Proposal. The proposal given to Mr. [redacted] was a "Good Will" effort on our part to rectify Mr. [redacted]'s concerns and provide a transportation option for his needs. We look forward to hearing from Mr. [redacted] on the proposal given to him on Saturday, January 13, 2018. Sincerely, [redacted]General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA.
To Whom It May Concern,[redacted], General Sales Manager has reached out to the customer in order to work on a proposal to trade the Jeep Compass purchased from this client for another vehicle. In fact, the client is in a pre-owned Chevrolet Traverse to consider.It is still "In Process",...
once a selection is made and a transaction is consummated I will update the Revdex.com.ORG on this Complaint.Thank you for bringing it to our attention.Sincerely.........[redacted], General Manager of Duncan Ford Lincoln Mazda in [redacted]
To Whom It May Concern,Ms. [redacted] brought her 2013 Ford Edge (VIN # [redacted]) to Duncan Ford Lincoln Mazda's Service Department on Thursday, July 27th for a 60,000 Mile Service. During that Service, Duncan Ford Lincoln Mazda performed the Service Work Recommended by the client....
During that Service we performed a Multi-Point Inspection to which we recommended Rear Pads and Re-Surfacing the Rear Rotors. Ms. [redacted] approved the repairs that were recommended by the Service Technician. On Monday, July 31st, Ms. [redacted] contacted [redacted], Service Manager about issue with noise from Brakes. Mr. [redacted] advised her to bring the vehicle back in to Duncan Ford Lincoln Mazda's Service Department to have the Brakes Re-Checked. Upon Checking the Vehicle, the Technician determined that the noise was coming from the Front Brakes. Duncan Ford Lincoln Mazda's Service Department as a "Goodwiil" offered a 50% Discount of Re-Placing the Front Brakes and Re-Surfacing the Front Rotors which were mentioned during the initial Multi-Point Inspection. The Client Declined the Repairs and instead took a "Goodwill" of $100 to have the vehicle repaired at another Independent Facility of their choice.On Friday, August 4th, Mr. [redacted] received a phone call from the client requesting more "Goodwill" towards her Rear Brakes. Duncan Ford Lincoln Mazda offered to assist the client further if the vehicle was in our Service Department. The Client Declined and said that the vehicle was already at another Independent Repair Shop getting fixed. Due to the fact that the customer already authorized the further repair of the vehicle at a Independent Repair Shop we are unable to assist this client further with her concern.[redacted] GMDuncan Ford Lincoln Mazda
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am willing to drop the case, but I am not resolved. I will NOT return to Duncan.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom It May Concern,Ms [redacted] brought her Ford Edge (VIN # [redacted] ) to Duncan Ford Lincoln Mazda's Service Department on Thursday, July 27th for a 60,Mile Service During that Service, Duncan Ford Lincoln Mazda performed the Service Work Recommended by the client During that Service we performed a Multi-Point Inspection to which we recommended Rear Pads and Re-Surfacing the Rear Rotors Ms [redacted] approved the repairs that were recommended by the Service Technician On Monday, July 31st, Ms [redacted] contacted [redacted] , Service Manager about issue with noise from Brakes Mr [redacted] advised her to bring the vehicle back in to Duncan Ford Lincoln Mazda's Service Department to have the Brakes Re-Checked Upon Checking the Vehicle, the Technician determined that the noise was coming from the Front Brakes Duncan Ford Lincoln Mazda's Service Department as a "Goodwiil" offered a 50% Discount of Re-Placing the Front Brakes and Re-Surfacing the Front Rotors which were mentioned during the initial Multi-Point Inspection The Client Declined the Repairs and instead took a "Goodwill" of $to have the vehicle repaired at another Independent Facility of their choice.On Friday, August 4th, Mr [redacted] received a phone call from the client requesting more "Goodwill" towards her Rear Brakes Duncan Ford Lincoln Mazda offered to assist the client further if the vehicle was in our Service Department The Client Declined and said that the vehicle was already at another Independent Repair Shop getting fixed Due to the fact that the customer already authorized the further repair of the vehicle at a Independent Repair Shop we are unable to assist this client further with her concern[redacted] GMDuncan Ford Lincoln Mazda
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am willing to drop the case, but I am not resolvedI will NOT return to Duncan Regards, [redacted]
To Whom It May Concern, [redacted] , General Sales Manager has reached out to the customer in order to work on a proposal to trade the Jeep Compass purchased from this client for another vehicle In fact, the client is in a pre-owned Chevrolet Traverse to consider.It is still "In Process", once a selection is made and a transaction is consummated I will update the Revdex.com.ORG on this Complaint.Thank you for bringing it to our attention.Sincerely[redacted] , General Manager of Duncan Ford Lincoln Mazda in [redacted] ***
To Whom It May Concern,On December 26, 2017, Mr [redacted] * [redacted] purchased a Ford Explorer with VIN # [redacted] with 197,Miles on it Due to the vehicle being years old and in excess of well over 100,miles, Duncan Ford Lincoln Mazda sold it "As Is - No Warranty"Mr [redacted] contacted the dealership last week to inform us that he was having mechanical issues with the vehicle that he purchased and was seeking assistance On Saturday, January 13, 2018, Mr [redacted] was given a proposal to trathe vehicle purchased above for another pre-owned vehicle of his choice As of Tuesday, January 16, 2018, Mr [redacted] , Sales Consultant or [redacted] , General Sales Manager has not received any communication from Mr [redacted] of what his final decision is on the TraProposalThe proposal given to Mr [redacted] was a "Good Will" effort on our part to rectify Mr [redacted] 's concerns and provide a transportation option for his needs We look forward to hearing from Mr [redacted] on the proposal given to him on Saturday, January 13, Sincerely, [redacted] General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To Whom It May Concern,On October 7, 2016, Ms*** *** purchased a Mazda Tribute VIN#*** with 111,miles on it. The vehicle was sold by Duncan Ford Lincoln Mazda "AS IS- No Warranty" . Ms*** at the time of sale did purchase an Protective Extended Service
Contract for Mechanical Service Coverage listed in the terms and conditions of the contract purchased. Before the vehicle was offered to the public, it was State Inspected to which it passed the requirements for the Commonwealth of Virginia. Furthermore, Duncan Ford Lincoln Mazda performed some "Good Will" Service on October 18, that related to the Washer Fluid leaking and a multi-point inspection that was performed on the vehicle. The Service Technician gave the Multi-Point Inspection a "Good" Rating" to the key components that related to the Brakes, Batteries and Tires.In October 2017, Ms*** brought to our attention the concern she had of the corrosion that was developing on the vehicle. Considering that the vehicle is years old and has well over 100,miles on it, the corrosion that is developing is wear and tear. Ms*** worked with *** ** ***, General Sales Manager and *** ***, Sales Consultant on trading her Mazda Tribute for another vehicle that we had in stock. Mr*** and Mr*** offered three (3) options at the time to which she declined all three options offered. If Ms*** is still dissatisfied with her Mazda Tribute, Mr*** ** *** - General Sales Manager & Mr*** ***, Sales Consultant will gladly give her an updated proposal on other vehicles that we have in-stock as long as Ms*** has realistic expectations.Furthermore, if the Protective Extended Contract is eligible for a Pro-Rated Refund on the unused portion of that Extended Service Contract, we will gladly credit that towards her next purchase or use the credit towards the purchase of another Protective Extended Service Contract on her next purchase.Ms*** is free to contact Mr*** ** ***, General Sales Manager at *** or *** (Cell #) or *** ***, Sales Consultant in order to set up an appointment to go through further TraOptions. Sincerely, *** ** ***General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It seems that my attempts on Friday and Saturday were forgotten
Regards,
*** ***
To Whom It May Concern, Duncan Ford Lincoln Mazda has made a reasonable attempt to resolve this issue As a "Goodwill", the dealership refunded $to the customer to which the customer accepted the proceeds of this "Goodwill" The dealership also offered to continue to help customer with issue to which the customer "Declined" further assistance. When the customer "Declines" further assistance, the dealership has no other avenues for resolution. Sincerely, *** ** ***General ManagerDuncan Ford Lincoln Mazda
So I am forced to accept resuming negotiations with Duncan because the Revdex.com does not view my concerns as a customer protection issue. They will somehow get [redacted] and [redacted] to reimburse a colleague for a faulty washing machine but since my issue involves a used vehicle, I am left hanging. In fact the BB representative engaged in victim shaming by stating that I did not do sufficient due diligence when shopping at Duncan so I am to blame for purchasing a rusted vehicle that had the rust obscured by undercoating. Mr Duncan writes that his employees have tried to assist me but I have turned down all 3 vehicles they found as a replacement for my Mazda Tribute. That is incorrect. I test drove one of the 4 I was offered but it was also rusted and should not have passed inspection, Duncan’s sales person took one other vehicle out of the running. Duncan would like for me to now be realistic in negotiating with his company. What does that mean? I have been reasonable and I have presented facts. I have asked them what they would do to address my concerns regarding the unusual amount of rust that caused my vehicle to fail inspection. Up to 1/3 of the wheel wells are rusted through when no rust was apparent at the time of sale. This does NOT happen in a year no matter what the mileage is on a used vehicle. To my question regarding how will Duncan make this right, he salesman responded that the company would replace my Tribute. [redacted] assured me this came from the GM. I asked replace with what. “Just look on the website”. NO additional parameters were offered even when I emailed questions for clarification. Instead, [redacted] waited until I chose a few options to test drive and then asked my questions about the parameters for the replacement vehicle in person to announce that my expectations were out of line. Then I was subjected to unexpected hostility from [redacted] when we met in early Nov. To the point that the man stood up and slammed his hand on the sales desk and loudly told my friend and I we could leave. Is this misogyny because my friend and I are women? Or does Mr [redacted] become hostile, bullying and aggressive to any customer that has an issue? I found his outburst to be inappropriate and terrifying. Meanwhile, one of the used vehicles I had picked to test drive that day in Nov had already been sold (or at least it was not on the Duncan website anymore). Once he calmed down [redacted] offered a car, a Suzuki SUV, and a Ford Escape for me to consider. I have not owned a car since the mod ‘80’s. I prefer to drive a truck or SUV which is why I purchased an SUV from Duncan. So I turned down the car. The Escape was to be made available in a few days. Before leaving the Duncan showroom [redacted] assured me and my friend that any SUV his salesman offered for me to drive would be gone over with a fine toothed comb. I researched the Suzuki and found it had a terrible reliability rating so I turned that one down. When I checked on the Escape, I was told by [redacted] that it had mechanical issue(s) and would not be offered for me to test drive. So I waited and waited to hear from [redacted] about testing driving anything else. How difficult is it for a used car dealer to find safe and reliable used SUVs? Apparently VERY difficult. So when I finally asked [redacted] if he’d found anything, he offered the 2nd Ford Escape. I test drove it in early Dec. I had permission to take it to my mechanic for a good going over. I drove straight over and then decided to look at the vehicle. Within minutes I found a rusted hole in the left rear wheel well. My mechanic told me he did not need to see anything more about the vehicle. Apparently that fine toothed comb [redacted] mentioned had some teeth missing. What was also disturbing about the 2nd Escape was that it had been inspected 3 months prior by one of the shops Duncan uses. The VSP trooper that looked at it told me he told Duncan that vehicle should not be offered for sale. Yet that’s what I was asked to test drive? So when I go back to negotiate with Duncan again, I am going to state AGAIN that I want to be offered safe and reliable vehicles to consider. Anything that is so rusted it should not pass inspection is in the realm of unrealistic. I hope Mr Duncan and his employees can be realistic. The leaking windshield wiper reservoir that Mr Duncan mentions was indeed taken care of very quickly and graciously. I very much appreciated that. But getting back to the fine toothed comb image…..how did Duncan’s service people miss that when prepping the vehicle for sale? How did the Duncan employee that shined the wheels on the 2nd Escape miss that rusted hole that had to have been 3-6” from his face as the Armor All was applied? The hole could be seen from a standing position from ~15’ away which is how far away we were when I pointed it out to [redacted] upon my return from the test drive. As far as my being at fault somehow for not insisting on taking the Tribute to my mechanic…..well this is my 2nd time dealing with a dealership in my vehicle owning career. I have not done this since the mid-‘80’s when I bought my one and only new truck. I have owned used cars for the majority of my vehicle owning life and have managed not to go to a dealer for any of them. I believed that I was dealing with an experienced and honorable company. I retired a 21 yr old S-10 Blazer due to underbody rust which is why I purchased the Tribute. I am not a mechanic but I am accustomed to rust on a vehicle so I know how fast it forms. Being over 100,000 miles is NOT a reason for a vehicle to have excessive rust. It can happen but it is not necessarily the norm or we would not see so many used vehicles still on the road. The only rust I found on the Tribute was a bit on the left passenger door. I test drove after work and asked to have overnight to think about the first SUV I drove in Oct 2016. [redacted] refused to say the vehicle would be available if he gave me time to think about it. So why would I have thought that the vehicle would still be available if I needed to wait until business hrs the next day to call my mechanic for an appointment to look at it? When I was about to walk away, [redacted] mentioned the Tribute. He mentioned that someone was texting him about the vehicle before I got in it. Then [redacted] mentioned this person was on the way to the dealership one or 2 more times while I drove. I walked around the vehicle and only found minor rust on the doorframe. The wheel wells looked fine but I did not realize I needed to poke them to see if any rust was obscured by undercoating. I never realized that might be a thing to protect myself from. So no word from Duncan since early Dec when I test drove the rusted Escape. Does [redacted] only look for something when I’m pressuring him? Is this used car dealership having trouble finding a safe and reliable SUV to replace my Tribute? If Duncan does not want to honor the offer to replace the Tribute, why has repair not ever offered? Given the ineptness I have experienced from Duncan’s service folks so far, I would not have them repair the wheel wells on my Tribute. But if Duncan will offer me the approximately $1875 their shop gave as a repair estimate, I can research local body shops to find one to do the repair. Here’s hoping Duncan will honor the offer to replace the Tribute or will offer me the money to repair it.
Regards,
[redacted]
To Whom It May Concern,On December 26, 2017, Mr. [redacted] purchased a 2006 Ford Explorer with VIN # [redacted] with 197,310 Miles on it. Due to the vehicle being 12 years old and in excess of well over 100,000 miles, Duncan Ford Lincoln Mazda sold it "As Is - No...
Warranty". Mr. [redacted] contacted the dealership last week to inform us that he was having mechanical issues with the vehicle that he purchased and was seeking assistance. On Saturday, January 13, 2018, Mr. [redacted] was given a proposal to trade-in the vehicle purchased above for another pre-owned vehicle of his choice. As of Tuesday, January 16, 2018, Mr. [redacted], Sales Consultant or [redacted], General Sales Manager has not received any communication from Mr. [redacted] of what his final decision is on the Trade-In Proposal. The proposal given to Mr. [redacted] was a "Good Will" effort on our part to rectify Mr. [redacted]'s concerns and provide a transportation option for his needs. We look forward to hearing from Mr. [redacted] on the proposal given to him on Saturday, January 13, 2018. Sincerely, [redacted]General ManagerDuncan Ford Lincoln MazdaBlacksburg, VA.
To Whom It May Concern,[redacted], General Sales Manager has reached out to the customer in order to work on a proposal to trade the Jeep Compass purchased from this client for another vehicle. In fact, the client is in a pre-owned Chevrolet Traverse to consider.It is still "In Process",...
once a selection is made and a transaction is consummated I will update the Revdex.com.ORG on this Complaint.Thank you for bringing it to our attention.Sincerely.........[redacted], General Manager of Duncan Ford Lincoln Mazda in [redacted]
To Whom It May Concern,Ms. [redacted] brought her 2013 Ford Edge (VIN # [redacted]) to Duncan Ford Lincoln Mazda's Service Department on Thursday, July 27th for a 60,000 Mile Service. During that Service, Duncan Ford Lincoln Mazda performed the Service Work Recommended by the client....
During that Service we performed a Multi-Point Inspection to which we recommended Rear Pads and Re-Surfacing the Rear Rotors. Ms. [redacted] approved the repairs that were recommended by the Service Technician. On Monday, July 31st, Ms. [redacted] contacted [redacted], Service Manager about issue with noise from Brakes. Mr. [redacted] advised her to bring the vehicle back in to Duncan Ford Lincoln Mazda's Service Department to have the Brakes Re-Checked. Upon Checking the Vehicle, the Technician determined that the noise was coming from the Front Brakes. Duncan Ford Lincoln Mazda's Service Department as a "Goodwiil" offered a 50% Discount of Re-Placing the Front Brakes and Re-Surfacing the Front Rotors which were mentioned during the initial Multi-Point Inspection. The Client Declined the Repairs and instead took a "Goodwill" of $100 to have the vehicle repaired at another Independent Facility of their choice.On Friday, August 4th, Mr. [redacted] received a phone call from the client requesting more "Goodwill" towards her Rear Brakes. Duncan Ford Lincoln Mazda offered to assist the client further if the vehicle was in our Service Department. The Client Declined and said that the vehicle was already at another Independent Repair Shop getting fixed. Due to the fact that the customer already authorized the further repair of the vehicle at a Independent Repair Shop we are unable to assist this client further with her concern.[redacted] GMDuncan Ford Lincoln Mazda
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am willing to drop the case, but I am not resolved. I will NOT return to Duncan.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]