Initial Business Response /* (1000, 5, 2017/07/25) */
*** was contacted by a manager from our hotel on July 21, regarding his complaintIt is our understanding this matter has been resolvedWe thank *** for his input and hope he will allow us another opportunity to serve him in
the future
Initial Business Response /* (1000, 5, 2016/05/20) */
After careful review of the circumstances surrounding Mr***'s status with Circus Circus Reno, we are unable to accommodate his requests as mentioned on the desired resolution of his complaint
To maintain high standards of customer
safety, comfort, and enjoyment of our guests, whenever necessary, Circus Circus Reno exercises its right to refuse service to those persons whom we find incompatible with that environment
Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I be incompatible with the environment at Circus Circus? I was purchasing $tickets every week from the writers at the Circus Circus sportsbookI can show Circus Circus all of my losing tickets, that I have purchased at the *** and at the ***The vast majority of sportsbook customers buy tickets in the amount of $5, $or $20, not $300! How can people betting only small amounts of money be considered good customers, but someone like myself (buying tickets in the amount of $300, or above) be considered incompatible with the casino environment? If Circus Circus doesn't believe that I am betting huge amounts of money, they can check out all of the activity on my *** *** players cardI received my *** *** players card, at the ***, when *** *** took over the *** sportsbookToday, I can't go in the ***, just because a security guard 86'ed me at the Circus CircusShouldn't all of the action on my *** *** players card speak louder than the actions taken on me by a Circus Circus security guard?
Final Consumer Response /* (3000, 57, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand why I am being 86'ed for lifeI didn't do anything wrong, and Circus Circus is treating me as if I am a criminalThis week, because of the unseasonable weather, the Truckee River might very well overflow and cause flooding in downtown RenoIf that happens, I cannot go to the *** or to the ***I don't understand how Circus Circus is arriving at this decisionWhere's the evidence? There is none
Final Business Response /* (1000, 55, 2017/02/06) */
After careful review and consideration of Mr***'s additional correspondence dated 1/13, 1/14, 1/15, 1/16, 1/18, and 1/19, Circus Circus Reno is still unable to accommodate his requests as described on the desired resolution of his complaint
Initial Business Response /* (1000, 5, 2017/11/01) */
We have reviewed video coverage and verified the circumstances that led up to the arrest. The Police Department made the determination to book on charges. We will contact our guest directly for further follow up.
Initial Business Response /* (1000, 5, 2017/07/25) */
*** was contacted by a manager from our hotel on July 21, regarding his complaintIt is our understanding this matter has been resolvedWe thank *** for his input and hope he will allow us another opportunity to serve him in
the future
Initial Business Response /* (1000, 5, 2016/05/20) */
After careful review of the circumstances surrounding Mr***'s status with Circus Circus Reno, we are unable to accommodate his requests as mentioned on the desired resolution of his complaint
To maintain high standards of customer
safety, comfort, and enjoyment of our guests, whenever necessary, Circus Circus Reno exercises its right to refuse service to those persons whom we find incompatible with that environment
Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I be incompatible with the environment at Circus Circus? I was purchasing $tickets every week from the writers at the Circus Circus sportsbookI can show Circus Circus all of my losing tickets, that I have purchased at the *** and at the ***The vast majority of sportsbook customers buy tickets in the amount of $5, $or $20, not $300! How can people betting only small amounts of money be considered good customers, but someone like myself (buying tickets in the amount of $300, or above) be considered incompatible with the casino environment? If Circus Circus doesn't believe that I am betting huge amounts of money, they can check out all of the activity on my *** *** players cardI received my *** *** players card, at the ***, when *** *** took over the *** sportsbookToday, I can't go in the ***, just because a security guard 86'ed me at the Circus CircusShouldn't all of the action on my *** *** players card speak louder than the actions taken on me by a Circus Circus security guard?
Final Consumer Response /* (3000, 57, 2017/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand why I am being 86'ed for lifeI didn't do anything wrong, and Circus Circus is treating me as if I am a criminalThis week, because of the unseasonable weather, the Truckee River might very well overflow and cause flooding in downtown RenoIf that happens, I cannot go to the *** or to the ***I don't understand how Circus Circus is arriving at this decisionWhere's the evidence? There is none
Final Business Response /* (1000, 55, 2017/02/06) */
After careful review and consideration of Mr***'s additional correspondence dated 1/13, 1/14, 1/15, 1/16, 1/18, and 1/19, Circus Circus Reno is still unable to accommodate his requests as described on the desired resolution of his complaint
Initial Business Response /* (1000, 5, 2017/11/01) */
We have reviewed video coverage and verified the circumstances that led up to the arrest. The Police Department made the determination to book on charges. We will contact our guest directly for further follow up.