Hidden Hitch & Trailer Parts

My experience with Hidden Hitch and Trailer Parts in Bear, DE, has not been enjoyable at all. I was told that my hitch would be in the day after I ordered it, but never received a phone call to confirm delivery. I called them instead, and was then told that the hitch would be there one day late. I then proceeded to schedule an appointment for installation, which was quoted at 45 minutes. The day the hitch arrived I was called at the very last minute and told that one of their customers was late for their appointment, and Hidden Hitch wanted to push mine back because of that. I happen to work very close to them, so I mentioned that I might be able to bring the truck over immediately, due to the missed appointment by the previous customer they said bring it over. I took the truck over right away, only to find out that they had ordered the wrong hitch. I informed them that I was supposed to have a haul scheduled in 3 days, which fell on a Sunday. One good thing I can say is that the manager went out of his way to go get the correct hitch himself and bring it up to install it on a Friday. Once I dropped the truck off for a second time, they then told me it would be about 3 hours, which costs a lot more than the 45 minutes I was initially quoted. Amidst all of this, I was told that the hitch that was ordered incorrectly was for a long bed truck, but the part number for a long bed and short bed truck of my year are identical. I feel as if I have been getting the run around the entire time.