Hidden Lake Apartments

Hello, Thank you for this-  Sadly, if we are unable to manufacture a product due to suitability, our established and advertised refund policy still applies as well as our terms and conditions agreed to when purchasing. It is a custom fit and bespoke product that does require...

specific and healthy teeth properly work.  Please see our refund policy below:https://www.instasmile.com/us[redacted]Terms and conditions https://www.instasmile.com/us/terms-and-conditionsMany Thanks,[redacted]Operations Manager SEBL Group INC.

Revdex.com: Gentlemen:   I recently filed a complaint (ID [redacted]) with the Chicago Revdex.com against InstaSmile below.   I would like to cancel the complaint because InstaSmile has solved my problem to my satisfaction.   Thank you,*
[redacted]
*
[redacted]...

[redacted] Austin, Texas  78746   Phone:  [redacted] Email:  l[redacted]@swbell.net

Complaint: [redacted]I am rejecting this response because:Seller didint agree to offer a refund. But it is ok, I don't think 239$ from a senior citizen will make the seller rich anyways, plus if a business is run this way it will never last long. Good luckSincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, It does appear that we have provided all previous information and correspondence in regards to this former customer. We have reattached for review. The product has been made to manufacturing standards, and by the request of the customer asked to alter the veneer. We clearly inform the customer that it will not cover her full tooth and the reply was to go ahead and alter.  This customer has asked for a refund of $0. Can we please have further clarity on the request? Please see the attached. Kind Regards,

Complaint: [redacted]
I am rejecting this response because:I will now file a review this company on the Revdex.com. I have all emails and after sending one with a question no response for months. Unfortunately, all I can do is leave negative reviews in hopes that it is visible to others doing their research. I'm still appalled that I could go months without any sort of response, but when I finally decided to attempt to take some sort of action, I received multiple emails in one day. 
Sincerely,
Nina [redacted]

Hi, This refund was processed in early August and we would encourage Ms. [redacted] to review with her banking transaction id "[redacted]". This was delayed sadly as this customer has ordered on a UK website- not with our USA location. Thank you, [redacted]

As the customer has received a faulty product we can certainly issue a refund. I will pass this over to the accounts department as soon as possible. Many thanks.

This refund has been been processed as of October 4th 2017.We would please ask this customer to check with their bank as why this has not reflected. Kind Regards,

This customer has rejected the previous, however, has provided images of a product being ill fitting.There isn't a time stamp and was not offered to the Revdex.com as requested.Though we have a no refund policy, to help settle this case, we are willing to offer $399.00 back to the customer if he is to ship back to our Chicago office at own expense. This can be refunded within 10 days of receiving back the product.Kind Regards,[redacted]

Hello, Thank you for taking the time to review this case. We manufacture a product that is to assist customer with their dental portfolio- we require a particular set of teeth to secure the product in place. We are very clear and concise with information that we provide that these teeth are a...

requirement and we do expect all customers to understand the product prior to ordering. Sadly, Ms. [redacted] is missing the teeth that are required.  Per our terms and conditions, agreed to while purchasing, we do not provide a refund once the impression process has started. We have offered Ms. [redacted] 70% out of good will. This simply covers a the shipping, taxes, administration, correspondence and staff time involved- no monetary gain to our business. Alternatively, Ms. [redacted] does have the option of having the product manufactured as planned. We have offered her a product with warranty that she has declined.  We have offered both product that our technicians can manipulate to her dental portfolio or a 70% refund- both very fair options.  We would welcome you to view our Terms and Conditions at the following             [redacted]
 We are happy to provide all information needed-  Regards,[redacted]Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, The product is custom fit to the impression that each customer provides. The product takes 25 working days once the impressions are received and enter into manufacturing. If there are any changes in one's dental portfolio, sadly, we would require new impressions. All the policies...

aforementioned are in the terms and conditions this customer agreed to when purchasing.  We are willing to refund minus $100 for any costs through the order- alternatively, we would ask for new impressions and we can expedite to 10 business days. We also ask that any future correspondence does go through Revdex.com as this customer has verbally abused my staff for following company policy.

Good Morning, The customer requested a refund as she isn't suitable for a product on Friday 9th March. This has been passed to the accounts department and can take up to 7 day to be processed. This will then be in the hands of the credit provider. Many thanks.INSTAsmile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Unfortunately, the product is custom fit and bespoke to each individuals dental profile, we are unable to meet the request of a refund per our terms and conditions and refund policy agreed to when purchasing. Please see the binding contract/terms/refund policy...

here: https://www.instasmile.com/us/terms-and-conditions   https://www.instasmile.com/us/knowledge-centre/#faqgroup-2-11  Ms. [redacted] informed our staff after receiving her first product that it was ill fitting- she provided images to show that this was the case. The images were provided to a personal email as she was not willing to provide images in our standard company email. Though out of our standard, we accepted to better assist her.As the product was under manufacturing warranty (https://www.instasmile.com/us/knowledge-centre/#faqgroup-2-10) we are happy to offer a better fit to the cosmetic veneer. The product was re manufactured and shipped to her- this product was received yesterday where she complained again of an ill fit. Ms. [redacted] called our office to complain and demand a refund. It was explained to her that we cannot offer this per our terms and conditions, however, we are happy to review any images or videos that suggest the product is not fitting. She is also within driving distance to our office and is welcomed to show us that the product is not fitting properly. Ms. [redacted] has refused to cooperate leaving us without any further options. The lower product has been manufactured and received this can be tracked with the following at www.[redacted].com with the following [redacted]We unfortunately again cannot offer a refund after manufacturing stages. We do encourage Ms. [redacted] to offer images to see how we can further assist. We do also ask that she provides all further correspondence through the Revdex.com as she has threatened us legally. We are more than happy to assist Ms. [redacted] regarding her product. Our team has been more than helpful in assisting and addressing her issues to the best of our ability.Kind Regards,[redacted]Operations Manager

Review: Since moving into those apartments a year ago I've had nothing but trouble. Repairs weren't made in a timely manner. False advertisement. My safety was an issue because the premises weren't secured. During the cold months I was left to freeze and had to purchase an electric heater and stay with. The master key was lost or stolen and they would not change my locks. I was afraid for my safety and complained about it. I put a chain on the door but it wouldn't have done any good. The ceiling was leaking. Insufficient smoke detectors.relatives after I caught the flu from not having proper heat. I failed classes due to them giving me the run around with getting my apartment wired for Internet in which the company they're contracted with came out a few times. They were in a breach of contract with repairs and I'm due my deposit and 60 plus days later I'm still fighting them for it.Desired Settlement: I want my full deposit back as stated on the lease since they breached the contract. If not I'm going to file a suit. I have medical evidence to support my claim of health issues related to their negligence.

Consumer

Response:

At this time, my complaint, ID 10250857 regarding Hidden Lake Apartments has been resolved.

Sincerely,