Hidden Oaks Apartments

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Ms [redacted] 's mother is not the lease holding resident [redacted] signed a lease stating that she understood the late fee every month was $if rent was paid after the 5th Rent is due on the first and you have until the 5th of each month to pay without the penaltyEach one of our residents know that we file dispossession warrants on delinquent accounts promptly at 10am on the 16th of each month and it is a fee of $Also, when Ms [redacted] called the office and demanded to discuss [redacted] 's lease, ledger, etcWe explained to her that we could not legally discuss anything pertaining to her apartment with her because she was not the lease holding resident We did have contractors on the property for a few months who were working on the exterior of our buildingsSo I think she may have them confused with maintenance staff[redacted] is the name on the lease contract

Hidden Oaks appreciates the opportunity to respond to this complaint and is at all times concerned about our responsiveness to our residents No fees have been assessed as Mr [redacted] and his family do not intend to surrender possession of the apartment until the 29th of August, Therefore, and as Mr [redacted] has indicated, this complaint appears to be premature as no dispute of charges exists at this time as no assessment has occurred It is a standard industry practice, and our policy, to assess move-out conditions after a resident moves out (with all contents removed) and not before Ms [redacted] has been responsive to Mr [redacted] in his request for information on the subject of his move-out and in addressing possible fees or charges associated with his apartment and that of his mother-in-law Mr [redacted] did provide a phone number and a specified period of time in which we should attempt to reach him before indicating that he would be unavailable in [redacted] Ms [redacted] discussed the matter with me and affirmed that the communication of information on possible fees appeared accurate This, in turn, was communicated In addition, a full list and guideline on fees are contained in our Lease Contract Addendum Mr [redacted] signed and received a copy of this in April of I personally met with Mr [redacted] , in his apartment, on the morning of the 26th We discussed possible assessments, security deposits, we agreed to set two appointments for Ms [redacted] to "walk" the apartments while they were still in town and I assisted him in drafting correspondence which would authorize and facilitate in our handling certain financial matters related to his move out We wish Mr [redacted] and his family well in their upcoming move to [redacted]

Dear ***,
I am writing this letter in response to your statement sent to the Revdex.com about the dispute of the amount dueI understand that you are not happy regarding the amount owing and we have attempted to resolve the matter with you on a personal
basis.
Per your lease agreement you agreed to pay $plus $for your garage, for a total of $per monthThe amount due is your obligation, and based on the lease contract.
The credit on file was not accurateWe can provide you copies of all amounts paid for your records.
Unfortunately, we cannot waive the amount due.
We would appreciate you making an effort to pay your balance due in a timely manner
Please feel free to contact us directly with any further questions

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Hidden Oaks appreciates the opportunity to respond to this complaint and is at all times concerned about our responsiveness to our residents.
No fees have been assessed as Mr. [redacted] and his family do not intend to surrender possession of the apartment until the...

29th of August, 2014.  Therefore, and as Mr. [redacted] has indicated, this complaint appears to be premature as no dispute of charges exists at this time as no assessment has occurred.  It is a standard industry practice, and our policy, to assess move-out conditions after a resident moves out (with all contents removed) and not before.       
Ms. [redacted] has been responsive to Mr. [redacted] in his request for information on the subject of his move-out and in addressing possible fees or charges associated with his apartment and that of his mother-in-law.  Mr. [redacted] did provide a phone number and a specified period of time in which we should attempt to reach him before indicating that he would be unavailable in [redacted].  Ms. [redacted] discussed the matter with me and affirmed that the communication of information on possible fees appeared accurate.  This, in turn, was communicated.  In addition, a full list and guideline on fees are contained in our Lease Contract Addendum.  Mr. [redacted] signed and received a copy of this in April of 2014.   
I personally met with Mr. [redacted], in his apartment, on the morning of the 26th.  We discussed possible assessments, security deposits, we agreed to set two appointments for Ms. [redacted] to "walk" the apartments while they were still in town and I assisted him in drafting correspondence which would authorize and facilitate in our handling certain financial matters related to his move out.  
We wish Mr. [redacted] and his family well in their upcoming move to [redacted].

Ms. [redacted]'s mother is not the lease holding resident. [redacted] signed a lease stating that she understood the late fee every month was $75.00 if rent was paid after the 5th.  Rent is due on the first and you have until the 5th of each month to pay without the penalty. Each one of our...

residents know that we file dispossession warrants on delinquent accounts promptly at 10am on the 16th of each month and it is a fee of $100.00. Also, when Ms. [redacted] called the office and demanded to discuss [redacted]'s lease, ledger, etc. We explained to her that we could not legally discuss anything pertaining to her apartment with her because she was not the lease holding resident.  We did have contractors on the property for a few months who were working on the exterior of our buildings. So I think she may have them confused with maintenance staff.[redacted] is the name on the lease contract.

Review: The office staff in my apartment complex made two mistakes and now I am paying for them. First off in July they told me I had a credit of 300+ dollars so I used it toward my rent. Come to find out they never updated my lease agreement in their system and the credit never existed and they didn't catch it till now. I updated my lease in April so it took them 5 months to catch it and now they are saying I owe them the 300+ dollars and I have 3 days to pay or quit. I have paid and overpaid every month on time for the past 2 1/2 years so I should have had some sort of credit and that is why I believed him when he told me about it.This is their mistake and now I am being punished for it. They told me I am responsible because I should have known that the 300+ dollars was an excessive amount but I was told it was a credit and I misled by that.Desired Settlement: I want this amount waived by the apartment staff because this was their mistake and not mine.

Business

Response:

Dear [redacted],

I am writing this letter in response to your statement sent to the Revdex.com about the dispute of the amount due. I understand that you are not happy regarding the amount owing and we have attempted to resolve the matter with you on a personal basis.

Per your lease agreement you agreed to pay $944.00 plus $65.00 for your garage, for a total of $1009.00 per month. The amount due is your obligation, and based on the lease contract.

The credit on file was not accurate. We can provide you copies of all amounts paid for your records.

Unfortunately, we cannot waive the amount due.

We would appreciate you making an effort to pay your balance due in a timely manner.

Please feel free to contact us directly with any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.