Customer placed order on December 13th Customer contacted us on Dec18th and was responded Dec18th to with apology and noted our shipments were delayed even further with the Atlanta airport issues Customer did contact us during the week of Dec20th as well, and we have today noted this order was stalled and we immediately fully refunded him for his order and contacted him to let him know as well If he chooses to have us reship this order, we will definitely ship it out complimentary, to him We truly work towards customer satisfaction with both the product we sell and the customer service we provideWe will continue to implement enhancements to improve all of our procedures and protocols during this overwhelming major growth of this company
Hidrate Spark has apologized it cancelled and refunded the customers order, when he apparently did not want this cancelled. We have sent an email asking if we could go ahead and ship a complimentary Hidrate Spark water bottle at this time and have not heard back from customer as of yet, but will extend the offer when we here back and get one shipped asap. Hidrate Spark continually works to enhance our Hidrate Spark, and our customer's experience with this product. Tell us why here...
Customer did place order December 1stWe had overwhelming demand for this product and shipping was delayed as we awaited inventory to re-stock to fulfill this order The customer did contact us Dec15th and we responded with sincere apology and explanation of when we thought the order could be fulfilled and shippedCustomer contacted us Dec19th inquiring how to cancel order for refundNoted this order had closed for editing, so was unable to be cancelled at that timeShe contacted us Dec21st and her order was fully refunded, $on Dec22nd Tracking on this order, shows this order did arrive to customer on Dec26th, which we are not requiring return or any charges We were very sorry about this shipping wait this customer encountered
Customer placed order on December 13th Customer contacted us on Dec18th and was responded Dec18th to with apology and noted our shipments were delayed even further with the Atlanta airport issues Customer did contact us during the week of Dec20th as well, and we have today noted this order was stalled and we immediately fully refunded him for his order and contacted him to let him know as well If he chooses to have us reship this order, we will definitely ship it out complimentary, to him We truly work towards customer satisfaction with both the product we sell and the customer service we provideWe will continue to implement enhancements to improve all of our procedures and protocols during this overwhelming major growth of this company
Hidrate Spark has apologized it cancelled and refunded the customers order, when he apparently did not want this cancelled. We have sent an email asking if we could go ahead and ship a complimentary Hidrate Spark water bottle at this time and have not heard back from customer as of yet, but will extend the offer when we here back and get one shipped asap. Hidrate Spark continually works to enhance our Hidrate Spark, and our customer's experience with this product. Tell us why here...
Customer did place order December 1stWe had overwhelming demand for this product and shipping was delayed as we awaited inventory to re-stock to fulfill this order The customer did contact us Dec15th and we responded with sincere apology and explanation of when we thought the order could be fulfilled and shippedCustomer contacted us Dec19th inquiring how to cancel order for refundNoted this order had closed for editing, so was unable to be cancelled at that timeShe contacted us Dec21st and her order was fully refunded, $on Dec22nd Tracking on this order, shows this order did arrive to customer on Dec26th, which we are not requiring return or any charges We were very sorry about this shipping wait this customer encountered