On May 27, 2022, I hired Power Roofing to replace a rotten area of leaking roof and to re-shingle. I paid a 40% deposit of the quote. That was an option to lock in the price of materials and labor. The timeframe Kristy gave me was the second week in July. July came and went without any contact. On the 12th of August, I finally inquired via email to find out what the hold-up was. On August 18, I got a reply. Kristy apologized for the delay due to a late start to the season and said they could get started the second week in September. September came and went without a word. I inquired again and got a response saying Dave was finishing up a couple houses and they would be in touch soon.
I sent another email on October 7, expressing my concern that my leaking, rotten roof was not going to hold up through the winter and they needed to get this job done or at least tarp it. No reply.
I phoned Kristy a week later expressing the same concerns and asked if the contract would be void if I hired another company to tarp my roof. She said she would send somebody to tarp the roof. November came and it snowed. It wasn't until after that that someone finally came to my house to tarp.
After this I figured they would stay true to their word and begin work on my house as soon as spring came around. On April 11, I sent another email to Kristy and Dave inquiring what type of timeline to expect. No reply, so again I phoned. Kristy gave me the "late start to the season" excuse. On May 17, Kristy sent me an email asking me to choose a shingle color. On May 18, Kristy confirmed my choice of color. I did not hear from Dave or Kristy all through June. On June 29, I sent another email of inquiry letting them know the roof tarp was starting to let go after 9 months. On July 6, Kristy left a phone message assuring me my roof would be done within 3 weeks and she would contact me closer to the date. Once again, nothing. I sent another email on July 31 and I have not heard back. It's been 15 months.
I sent another email on October 7, expressing my concern that my leaking, rotten roof was not going to hold up through the winter and they needed to get this job done or at least tarp it. No reply.
I phoned Kristy a week later expressing the same concerns and asked if the contract would be void if I hired another company to tarp my roof. She said she would send somebody to tarp the roof. November came and it snowed. It wasn't until after that that someone finally came to my house to tarp.
After this I figured they would stay true to their word and begin work on my house as soon as spring came around. On April 11, I sent another email to Kristy and Dave inquiring what type of timeline to expect. No reply, so again I phoned. Kristy gave me the "late start to the season" excuse. On May 17, Kristy sent me an email asking me to choose a shingle color. On May 18, Kristy confirmed my choice of color. I did not hear from Dave or Kristy all through June. On June 29, I sent another email of inquiry letting them know the roof tarp was starting to let go after 9 months. On July 6, Kristy left a phone message assuring me my roof would be done within 3 weeks and she would contact me closer to the date. Once again, nothing. I sent another email on July 31 and I have not heard back. It's been 15 months.