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Higgins Hardwood Flooring Inc

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Higgins Hardwood Flooring Inc Reviews (1)

I used Higgins because I see their trucks around town and thought they were the best around. Here is my negative experience: I have the area manager come to give an estimate. I point to the living room as a colour match; he replied with "no problem." A week later I come home to find our top of the line oak floor as white as can be. I call to the receptionist which quickly led to a confrontation with her stating that I chose the colour match and it was my fault. Because she was yelling so loud I asked to have the manger whom said there was no problem with lining the refinished floor with the colour of the living room to call me. Although they did acknowledge the stain was off and someone would correct it, I had to wait 5 days with our furniture outside wrapped up in a tarp. To make a long story short, another individual came to put on the correct stain. However, that is not where the [redacted] story ends. After months of walking on it and closely looking at the work, all you can see are swirl marks from the sander. Yes, some are so deep that you can feel them as you walk. When the light shines through he window the welts are everywhere. The adjoining wood trim to adjacent room is chewed beyond recognition from the sander. Yes, the sander literally chewed matching floor trim to pieces. It has now been a year and we have covered the floor with large area rug but the remnants of poor quality is everywhere. When you look at the stairs that leads to the laundry room, the sander has not gone far enough and you see strips of old stain. So a floor that cost us 5,000, 10 years ago is ruined. Now the good news is, the second gentleman that came pointed the quality of the floor out and said we could have at least 3 refinishes on the floor so that is the good news. I would never recommend them,[redacted]

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