High Country Harley-Davidson

[redacted] [redacted] To Whom it May Concern, This email is in response to the attached letter regarding complaint # [redacted] , in which Mr [redacted] claims we scratched the rear fender of his motorcycle while his motorcycle was in for a tire change Our records show that Mr [redacted] brought his Harley-Davidson [redacted] to our facility on June 1, requesting some diagnostic work for a running condition as well as a front & rear tire change He picked up his motorcycle on June 4, without any mention of any scratches discovered Mr [redacted] did not contact the dealership regarding damages until he sent an email inquiry through our website on or about October 25th Our General Manager, [redacted] , immediately attempted to contact the customer numerous times but ended up only leaving voicemails explaining that we would need to see the motorcycle in order to determine how to fix it and possibly determine the cause Happily, Mr [redacted] stopped by to our store today & was able to show us his concerns We documented damage to the left side of the vehicle including the turn signal, fuel tank (dent & scratch), as well as the fender scratch It is our opinion that at some point the motorcycle either fell over or something fell onto it causing the damage While we do not agree that we caused the scratch (not part of the motorcycle likely damaged during a tire change), our Service Manager did agree to repair the fender at no charge to the customer We anticipate the repair to be completed in approximately one week Should you need any additional information, please feel free to contact me Sincerely, [redacted] Owner High Country Harley-Davidson Monarch Street Frederick, Colorado Direct: (720) 881- Fax: (720) 881- Main: (303) 833- HD

Revdex.com:
I have reviewed the response made by the business I do not agree with their statements but I find that this resolution is satisfactory to me
Regards,
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To...

Whom it May Concern,
 
This email is in response to the attached letter regarding complaint #[redacted], in which Mr. [redacted] claims we scratched the rear fender of his motorcycle while his motorcycle was in for a tire change.  Our records show that Mr. [redacted] brought his 2002 Harley-Davidson [redacted] to our facility on June 1, 2014 requesting some diagnostic work for a running condition as well as a front & rear tire change.   He picked up his motorcycle on June 4, 2014 without any mention of any scratches discovered. 
 
Mr. [redacted] did not contact the dealership regarding damages until he sent an email inquiry through our website on or about October 25th.  Our General Manager, [redacted], immediately attempted to contact the customer numerous times but ended up only leaving voicemails explaining that we would need to see the motorcycle in order to determine how to fix it and possibly determine the cause. 
 
Happily, Mr. [redacted] stopped by to our store today & was able to show us his concerns.  We documented damage to the left side of the vehicle including the turn signal, fuel tank (dent & scratch), as well as the fender scratch.  It is our opinion that at some point the motorcycle either fell over or something fell onto it causing the damage.
 
While we do not agree that we caused the scratch (not part of the motorcycle likely damaged during a tire change), our Service Manager did agree to repair the fender at no charge to the customer.  We anticipate the repair to be completed in approximately one week.
 
Should you need any additional information, please feel free to contact me.
 
Sincerely,
 
 
[redacted]
Owner
High Country Harley-Davidson
3761 Monarch Street
Frederick, Colorado 80516
Direct: (720) 881-3700
Fax: (720) 881-3723
Main: (303) 833-6777
 
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