To Whom it may concern : This is in reguards to [redacted] "Complaint" about our serviceAs you can see He purchasedthe Car and declined a warrantyAs nothing more than a favor to them, We were notifiedhours later that the car was overheating So I decided to help them out as they seemed likenice people .I had them bring the car back and loaned them a car free of charge It turned outto be a worn out water pump I instructed my mechanic at my cost, to replace it We didreplace the water pump at the cost of over $to My company_ They were so excited theywent onto several social media sights "singing our praise's I"Then approximately monthslater and countless miles, they call from texas saying their timing belt had broke I asked whatthey wanted from Me, and I was told should replace the engine as the timing belt breakingcaused the motor to seile I politely said I was not going to do that and they went nuts_ Sayingon the same social media sights that We were a bad dealership for not repairing their carOurreplacement of the water pump had zero effect on these events, and quite frankly I wasshocked that they would even ask _They also threatend legal action as well Enclosed is a copyof their and purchase order showing that there was nothing else promised or guaranteed Steve M [redacted] CEO High Desert Auto Group LLC [redacted] Bend, Or 97701541·647· ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: ***I am rejecting this response because:
There are several lies in this responseFirst of all, they never loaned us a car for the weeks we were out the vehicleSecond the car overheated literally as we drove it off the lot and we wanted to return the vehicleI have reciepts showing where they said they replaced the timing belt, and a timing belt kitNone of that was doneThe lack of replacement of the timing belt is what blew up my engineI called them to discuss resolution in an amicable wayI gave them weeks ot figure out how they wanted to handle the situation bestI have phone records showing where I called them several times over this periodWhen I told them I was in Texas now, they laughed and said I could call their lawyerThat is when I went to Yelp and to their FB Page to let the public know the horrible man or in witch I was treated by this organizationThey told me that I was to far for them to worry about this as I could not do anything from TXI went to yelp, FB, and to Revdex.com as is my right as a consumerIf you read my complaints it is simply explain my poor treatment, not a slander campaign.
If I have a way to send you the files I have I would be happy to show you.Sincerely,*** ***
To Whom it may concern :
This is in reguards to [redacted] "Complaint" about our service. As you can see He purchasedthe Car as-is and declined a warranty. As nothing more than a favor to them, We were notified24 hours later that the car was overheating . So I decided to help them out as they...
seemed likenice people .I had them bring the car back and loaned them a car free of charge . It turned outto be a worn out water pump . I instructed my mechanic at my cost, to replace it . We didreplace the water pump at the cost of over $500.00 to My company_ They were so excited theywent onto several social media sights "singing our praise's I". Then approximately 4 monthslater and countless miles, they call from texas saying their timing belt had broke . I asked whatthey wanted from Me, and I was told 1 should replace the engine as the timing belt breakingcaused the motor to seile . I politely said I was not going to do that and they went nuts_ Sayingon the same social media sights that We were a bad dealership for not repairing their car. Ourreplacement of the water pump had zero effect on these events, and quite frankly I wasshocked that they would even ask _They also threatend legal action as well . Enclosed is a copyof their as-is and purchase order showing that there was nothing else promised or guaranteed .
Steve M[redacted]CEO High Desert Auto Group LLC[redacted]Bend, Or 97701541·647·2922
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
To Whom it may concern : This is in reguards to [redacted] "Complaint" about our serviceAs you can see He purchasedthe Car and declined a warrantyAs nothing more than a favor to them, We were notifiedhours later that the car was overheating So I decided to help them out as they seemed likenice people .I had them bring the car back and loaned them a car free of charge It turned outto be a worn out water pump I instructed my mechanic at my cost, to replace it We didreplace the water pump at the cost of over $to My company_ They were so excited theywent onto several social media sights "singing our praise's I"Then approximately monthslater and countless miles, they call from texas saying their timing belt had broke I asked whatthey wanted from Me, and I was told should replace the engine as the timing belt breakingcaused the motor to seile I politely said I was not going to do that and they went nuts_ Sayingon the same social media sights that We were a bad dealership for not repairing their carOurreplacement of the water pump had zero effect on these events, and quite frankly I wasshocked that they would even ask _They also threatend legal action as well Enclosed is a copyof their and purchase order showing that there was nothing else promised or guaranteed Steve M [redacted] CEO High Desert Auto Group LLC [redacted] Bend, Or 97701541·647· ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: ***I am rejecting this response because:
There are several lies in this responseFirst of all, they never loaned us a car for the weeks we were out the vehicleSecond the car overheated literally as we drove it off the lot and we wanted to return the vehicleI have reciepts showing where they said they replaced the timing belt, and a timing belt kitNone of that was doneThe lack of replacement of the timing belt is what blew up my engineI called them to discuss resolution in an amicable wayI gave them weeks ot figure out how they wanted to handle the situation bestI have phone records showing where I called them several times over this periodWhen I told them I was in Texas now, they laughed and said I could call their lawyerThat is when I went to Yelp and to their FB Page to let the public know the horrible man or in witch I was treated by this organizationThey told me that I was to far for them to worry about this as I could not do anything from TXI went to yelp, FB, and to Revdex.com as is my right as a consumerIf you read my complaints it is simply explain my poor treatment, not a slander campaign.
If I have a way to send you the files I have I would be happy to show you.Sincerely,*** ***
To Whom it may concern :
This is in reguards to [redacted] "Complaint" about our service. As you can see He purchasedthe Car as-is and declined a warranty. As nothing more than a favor to them, We were notified24 hours later that the car was overheating . So I decided to help them out as they...
seemed likenice people .I had them bring the car back and loaned them a car free of charge . It turned outto be a worn out water pump . I instructed my mechanic at my cost, to replace it . We didreplace the water pump at the cost of over $500.00 to My company_ They were so excited theywent onto several social media sights "singing our praise's I". Then approximately 4 monthslater and countless miles, they call from texas saying their timing belt had broke . I asked whatthey wanted from Me, and I was told 1 should replace the engine as the timing belt breakingcaused the motor to seile . I politely said I was not going to do that and they went nuts_ Sayingon the same social media sights that We were a bad dealership for not repairing their car. Ourreplacement of the water pump had zero effect on these events, and quite frankly I wasshocked that they would even ask _They also threatend legal action as well . Enclosed is a copyof their as-is and purchase order showing that there was nothing else promised or guaranteed .
Steve M[redacted]CEO High Desert Auto Group LLC[redacted]Bend, Or 97701541·647·2922
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]