High Desert Dental

[redacted] . The following is in response to [redacted] completely false Complaint about the service our company...

provided to her. A very important detailed explanation, that you must read will follow: In short, before the actual full response to [redacted] paragraph: The shoulder area was purposely made larger, as [redacted] was pre-told and re-explained to, in order to properly alter down to fit her curved back. [redacted] was told that by: myself, Lynn our designer, Harry-our top craftsman, Rita-our head finisher. The twelve weeks until delivery, instead of the normal six to eight weeks- were due to [redacted] Entirely Changing the pattern and style of the garment she ordered. The garment was delivered the finished garment to [redacted] on January *, 2015.-not on October **, 2015. [redacted] wore the garment for the rest of the winter and then stored the garment in our refrigerated vaults for the spring and summer on policy # [redacted]. The garments were picked up on 5-**-15 for summer storage. We delivered her remodeled coat, and her two other pieces, on October **, 2015 after storing them. That is not when the work was finished, as she claimed. Her misrepresentation of the production time period alone, speaks to the complete defamation falsehood of her claims. The Revdex.com is an important organization that not only protects consumers, but, it must also protect businesses from entirely false claims, Our modern media world enables manipulations, claiming complete falsehoods from both positive and negative directions.. Once it is printed, it is taken as truth. So, in this case, which is a complete falsehood that defames our reputation, I am asking you to carefully read this longer response: FULL RESPONSE TO [redacted] FALSE CLAIM [redacted] came to our premises on September **, 2014 to “see if we could remodel her old ranch mink coat into a fur lined all weather stroller”. I showed her the many examples of what we do. With modesty, but factually- we are one of the two largest couture furriers in the New York fur district. Unlike other furriers, we do all of the remodeling and the actual fabric outer shell work “in house”. All of the other companies have to give out this highly specialized craft work to the two specialty fur lined fabric remodel contractors. Therefore, within a broad circle of women we are recommended for our abilities, experience ,and professional expertise. [redacted] returned with her garment and chose a style to be made to measure on October *, 2014. [redacted] is not any easy fit due to her very rounded back and small shoulders. She is also more rounded on one side, and other shoulder is much lower. This is a fitting situation, that over the last forty years, that I have dealt with hundreds of times. It is common,and happens to some people as they get older. When making a remodeled fur lined garment which has three layers, the best way to fit the garment is: to make the initial remodel for a fitting with this curvature accounted for. It is more work, but the most professional way to fit this situation, is to add additional material in these specific areas that can then be pinned/marked and fitted- to the specific individual’s body. It is very similar in concept to how a sculptor gradually chisels marble. I spent a significant amount of time being up front with [redacted] as to this method. She clearly said ”Good”-that she was well aware of her physical fit problems”, But, warned me that she was very picky-that’s why she went to furriers to check them out before she came to me.” I was not concerned Because I have been fortunate to have built a large successful business by making customers who have fitting problems very happy- and then recommending me. We made a special made to measure pattern for [redacted] with an allowance across the back and shoulders. We then took her coat apart, reworked it into the new pattern and made the outside special black all weather fabric shell that she had chosen. [redacted] came in for her fitting, and when we put the basted, not sewn garment on her, she became very upset about it being too big. My pattern maker/ designer Lynn and I immediately told her, “that this was done on purpose as as we had explicitly discussed with her”. We tried to show her that as we were pinning the garment that it would turn out excellent. I cut small thicknesses of lambswool that we placed on her less rounded back area and on her lower shoulder- to show her that in addition to fitting her body- we would be able to have it look perfectly symmetrical. That is the true art of my craft. I will now say that after doing all this work, and having so thoroughly explained the necessary multiple step method, to achieve a wonderful fit- and then getting this seemingly irrational reaction: that ---we realized that we had a problem situation. I told [redacted] that we would go out of our way to make her “comfortable”…. …That I would do something very special in the fitting the following week. .. I would open up the basted seams of the entire shoulder area, so they would be open flaps. that we would then wrap them up to her front and back, meeting at the shoulder. We would then pin an exact center shoulder line. We would remove the sleeves and then pin them on to the exact spot of the Shoulder cap.. This is the fitting method for three thousand dollar men’s suits at a London Saville Row tailor.!! This was actually unnecessary, and is never done in the fur business. I realized that I had one of those very difficult customers that you get every five to ten years…. that can become a “never ending situation”. We did the fitting and [redacted] insisted on making the garment highly fitted, close to her body which we succinctly told her was a mistake both fashion and fit wise. [redacted] told us that she had a weekly Mah Jong game nearby on Mondays. Whenever I do certain detailed work, I will call out the specific craftspeople to actually see the alteration or nuance on the customer. It is a tremendous advantage. However, I specifically told [redacted] that our factory people who begin work at 7-7:30 AM take their lunch between 12-1:00PM. She would call, but still constantly come in between noon and one o”clock. She continued to show up, saying we would have to accommodate her. It made her visits difficult. We again completely changed the garment, and we all felt that it fit rather well- In particular with our crafting strategically placed lambswool padding. [redacted] then stated that we had made the garment all wrong!!. She said that it was supposed to be a center closing-that is center edge to edge with a turn back tuxedo! [redacted] had specifically ordered the style #[redacted].-our best selling pattern. It is a normal garment where one of the sides overlaps the other. This type of a style doesn’t keep you warm. It is not the style she tried on. Nor did she try on anything that looked like it. Of the two hundred styles in our Showroom, we have only One center closing turnback tuxedo style from several years ago. It remains in our vault. Originally, we discussed that she would have an inside facing that would be as wide as possible without creating a bulge. The actual order write up says 6”-total showing down the fronts- It is attractive when the garment is hanging open. That would be 3” each side including the extended hair. A normal facing is 1.5 to 2” per side. That is three to four inches that would show down the front, when fully open. We gave her the three inches she requested which is six inches totally. No woman would ever want a six inch facing on each side which would be a stripe twelve inches! across down her front. Not only would it make you look bulky, but, it would be ridiculous to try and then overlay four layers of fur thus creating a huge bulge down your middle body. We refinished the front tuxedo adding stiffening so it would turn back. We took in the sides even more so the garment didn’t look boxy. We added a full set of center closing hooks and eyes. Although we veritably had to make the garment twice, it came out well Though I would not have recommended it for [redacted] physicality. I actually showed the garment to a tall larger woman and we used the Idea to remodel her older garment. So, I have to say that [redacted] has no right to make any claim about anything we did. I am sorry and at this point do not understand what she is upset about or what more can be done. I am trying to be polite, since my staff and myself are actually deeply offended at the misrepresentation and defamation of our character, work ethic, professionalism and beyond the realm of rational dealings. We certainly actually lost money because of all the re-workings of this coat. We reconfigured it to a center closing garment. [redacted] claimed that we didn’t return all her fur. She said, that I owed her for her time and would accept free storage and cleaning on two other garments that she owned. So, to retain my good name, I gave her a matching full wrap mink scarf that retails for $750.-and I agreed to pick up and store her two other garments for free! A copy of this bill is available. Please make no mistake about it, the garment given her re-creation fashion concepts and her physicality was excellent. I simply wanted to extricate myself from a situation that at this point had no rational. In early October, two weeks before we were set to deliver [redacted] garments from cold storage-she came to our showroom and insisted on trying on the garment again. We added an additional hook and eye for her. She sat in the coat and tried all the hooks, put up the collar, etc. Now, after forty years of working so hard in my artistic craft to build a very successful, honest business with an incredibly loyal clientele that recommends me.. so we are fortunate to have a busy showroom every day without advertising, ….I, and my staff are deeply hurt and offended and we will defend our company’s reputation and integrity to whatever degree necessary. I would hope that before you publish any listing of complaint or the previously Discredited statement from [redacted] that you consult Furs by Frederick Gelb for Sidney Donald, Ltd. We hope that [redacted] wears her coat in good health. Thank you for the time that you took reading this long, but truthful letter. Respectfully yours, Frederick C. G[redacted], President CC. Alan F[redacted] Flaster and Willis, P.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 My contract states an order for a coat made for me with my measurements taken meticulously by Lynn. That is not the same as altering an existing coat to attempt to make it fit.[redacted] cannot prove any of his statements. However, I can prove that my coat is shorter in the center of the back and I welcome the opportunity to show this to you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Most of [redacted]'s response is completely false. I will only address those statements for which I have irrefutable proof. I have a written contract stating the style I ordered ( a tuxedo front ). I never changed this style, however, this is not the style that was made for me. Yes, I agreed to delivery of the coat in January  because [redacted] assured me that I misunderstood when I told him the coat was the wrong style. Upon reviewing my contract and proving him wrong, he had no choice but to take the coat back. I returned it shortly after the January delivery as I hoped to get it back to wear during the winter of 2014. To this day, the coat has never been worn outside of the showroom.A "special made to measure pattern" was never made. In fact at some point [redacted] said we should have made a pattern and he would have charged me an additional $500.00.
 The garments that were picked up on 5/**/15 for storage were my 2 old coats, as my new coat was already in [redacted]'s possession. I have the pickup receipt to prove this.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]