High Efficiency Environmental

As [redacted] claims, our Company went out to the property on [redacted] W [redacted], Fresno CA [redacted] on September 22, 2017. We did replace their HVAC Package Unit through First American Home Warranty, and worked with [redacted] da [redacted] in the installation process. (See Exhibit A, Invoice) Mr. [redacted]...

contacted me, in December 6, 2017, and I was informed that neither the permit for the Package Unit was pulled or the Title 24 Inspection had been completed. As our lady in the office had quit a month prior, I looked into this matter myself, and found that our office did in fact, not pull the permit or scheduled our Title 24 inspection, as it was supposed to be done. As soon as I found out Mr. [redacted] was correct, I contacted him and offered to fix the issue; by 1. Sending out my Title 24 guy and 2. Resolving the Permitting issue with the City of Fresno and finish the Inspection process. Mr. [redacted], refused to allow me to complete the job or return to the property and instead demanded that I refund money for the work not done. We agreed upon 700.00; which was 250.00 for the permit and 450.00 for the Title 24 Inspection. Despite the refusal of Mr. [redacted] to complete the permitting/inspection process with my company, I began to work with City of Fresno to resolve the Permitting Issue, as law requires me to have pulled one for a new HVAC changeout. I discussed the issue with the City of Fresno, paid the fees and was issued the permit for the work that was completed. (See Exhibit B, Permit) The Home Warranty Company had charged Ms. [redacted] Non-Covered Costs of 1675.00, which was paid to our company by check at the beginning of the HVAC installation. (See Exhibit C page 3, First American Work Order) The breakdown of the Non-Covered Costs was as follows; 250.00 for a Stand200.00 for the plenum modification (known as the transition) 250.00 for Permit 450.00 for in-house duct-inspection/testing and correction to p[redacted] Title 24 Inspection 450.00 for 3rd Party Title 24 Inspection and Report 75.00 for the disposal fee. The purchase price for Ms. [redacted] was 1675.00; those were the non-covered costs from First American. I have installed the unit, bought, and paid for the Stand and the plenum modification, likewise, the disposal and the In-house title 24 testing/work was already completed. After the payment for the work that was completed from the 1675.00 the remaining balance would be the 700.00, which was Mr. [redacted] demand in the initial conversation. The agreed 700.00 was the total amount of the money that was paid in the Non-Covered costs of 1675.00, for the work that was not completed at the time of the December 6th conversation (The Permit and Title 24 3rd Party Inspection).Before I agreed to give Mr. [redacted] the money, I told him by text that I needed to verify this with First American Home Warranty. I had a request from First American on November 17th to explain the Non-Covered Costs on this specific job (See Exhibit D page 2, First American Work Order), and I wanted to verify that Ms. [redacted] did not already receive a refund before I pay her. Upon talking with First American, I found out that First American Home Warranty, did in fact issue a refund to Ms. [redacted] in the amount of 575.00. (see Exhibit E page 4, First American Work Order) I found out that there had been a mistake when [redacted]igning our company, the Non-Covered Costs that was found out months after the job was complete, and that First American Home Warranty had refunded Ms. [redacted] the amount, totaling 575.00, for the permit, the stand and the disposal. (See Exhibit F, E-mail correspondence from my Manager at First American Home Warranty to verify refund.)After speaking with First American, I spoke with Mr. [redacted], and informed him that First American said that they already reimbursed him the 575.00 . At first Mr. [redacted] denied any payment from First American, and told me that it did not concern me. I told him that that I would pay him the original agreed difference of 700.00 minus the already paid 575.00 for a total of 125.00. After many profane words and threats by Mr. [redacted], the conversation ended there. The accusation that I owe them 1400.00 for work that was not completed, is confusing to me. Ms. [redacted] was refunded 575.00 from First American, and still wants me to pay 1400.00 for some of the same costs, already refunded by First American, and on work that was completed. It is my understanding that the refund from First American took place before Mr. [redacted] even contacted me, in December. Knowing this makes me more suspicious about this whole claim.As I stated before, there was an error in our office concerning the permit, which has since been resolved, and the price of that was already refunded by First American to them. The 3rd Party Title 24 was also never scheduled, and as soon as I found that out from Mr. [redacted], he rejected any offers to remediate the situation, and immediately the demanded money for the error. Below is the breakdown for the costs [redacted]ociated with the job and the payment of 1675.00. Some accusations, that items were not completed, are noted in Exhibits attached, as explained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12138427, and find that this resolution is satisfactory to me.It is a sad state that we had to go to these extreme measures just to get the business to respond...

to our continued requests for our rebates.  We would definitely not recommend this business to others who are looking for heating/air conditioning work to be done.  Very poor customer service and no follow-up.Thank you,[redacted]

I am rejecting this because cuz he had no intention of pulling a permit to do the job if so he would have  charged me additional cost to raise the wiring off of the roof and just not in flexible conduit. His plan was to pocket the money. Only on Wednesday January 10 2018 did he decide to pull a permit to cover his [redacted]. And as of Friday morning January 12th 2018 there has been no sign off on anything to do with hvac unit. And as a home owner I have the right to choose who I want to do my work on my property. Why would I want some company who stole from my family and does sy work to come back on my property. I have the right to refuse and thats what im doing. I want the 1675 back for work not done and I want High efficiency environmental to pay a company of my choosing not his to come fix the problem and do it the right way. I don' want any one [redacted] chooses cause I don' trust him or his company are anyone [redacted]ociated with him or his company.

This issue has been resolved.