High End Electric, LLC

Business Response to a Complaint Complaint ID#: [redacted] Company Name: HIGH END ELECTRIC Company Contact: NARCISO J Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: High End Electric came to a resolution with the customer for work that was not performedThis work was done by one of our employees on his own time not through High End ElectricWe will handle that internally and the customer is satisfied with the refund of $the check will be written today and given to her in personThe check number is [redacted] in the amount of $

One of the lead electrician, Luis R, gave us a quote of $to replace six hard-wire with battery backup combo smoke detector and carbon monoxide devices He told us that he needed to replace the wires which may have been burnt out He said it would be a day worth of work He provided a quote stating that each device cost $80, which I later found out cost $at *** *** (same model, part and ups number) I asked for a receipt for the devices and he would not provide it to me He said that I am not entitled to the receipt It took him minutes to do the work My problem with him is that he said that he needs to replace the wire and he did not He charges it but didn't do the work I don't want other people to be mislead by him

Business Response to a Complaint
Complaint ID#:
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Company Name: HIGH END ELECTRIC
Company Contact: NARCISO J
Company Phone: ***
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: High End Electric came to a resolution with the customer for work that was not performedThis work was done by one of our employees on his own time not through High End ElectricWe will handle that internally and the customer is satisfied with the refund of $the check will be written today and given to her in personThe check number is *** in the amount of $

One of the lead electrician, Luis R, gave us a quote of $to replace six hard-wire with battery backup combo smoke detector and carbon monoxide devices He told us that he needed to replace the wires which may have been burnt out He said it would be a day worth of work He provided a quote stating that each device cost $80, which I later found out cost $at *** *** (same model, part and ups number) I asked for a receipt for the devices and he would not provide it to me He said that I am not entitled to the receipt It took him minutes to do the work My problem with him is that he said that he needs to replace the wire and he did not He charges it but didn't do the work I don't want other people to be mislead by him

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
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Business Response to a Complaint Complaint ID#: [redacted] Company Name: HIGH END ELECTRIC Company Contact: NARCISO J Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response:...

High End Electric came to a resolution with the customer for work that was not performed. This work was done by one of our employees on his own time not through High End Electric. We will handle that internally and the customer is satisfied with the refund of $300.00 the check will be written today and given to her in person. The check number is [redacted] in the amount of $300.