High Life Heating, Air Conditioning and Security Inc

Purchased top of line *** furnace, AC and touch pad thermostatsIn a nutshell you will likely be ok unless you require any kind of warranty service It took visits, property damage and 22hrs of my life and I still have to wait till next cooling season to see if the problem is finally fixed
SALES: salesperson, Mario, was knowledgeable Price was goodHowever, he failed to mention that the AC evaporator coil is not by ***Should I have known I would have asked for one
INSTALLATION: was good and efficientHowever oil stains were left on my driveway, probably leaked from old AC refrigerant liquid that was left to drain on the driveway Didn't care then since driveway was to be replaced
WARRANTY SERVICE: horrible by all measuresIncompetent diagnostics and customer service Since office in Markham, service calls in Mississauga are only on Saturdays Every visit is given hrs windowTech would normally either not show up at all or come after the service window Here is my terrible service experience,
End of June: system error due to POSSIBLE FROZEN COIL A technician named Jimmy came and said that was due to possible leakHe tightened a screw and recharged system Subsequent to visit AC started to lockout for hrs at a time due to 84-HIGH PRESSURE LOCKOUT HOURS
Mid July: a tech came who seemed to be more knowledgeableHe indicated the error was caused by a bad coil which had to be ordered and that It will take only 1.5h to replaceHe balanced the over charged system caused by the other tech as an interim fix The frozen coil message and even low pressure messages started doing again in hot summer day
August: another hours windowThe tech came and mentioned he was given the wrong coil and another appointment had to be scheduled!
Sept: a weekday appoint was finally given this time from 2-pmI waited for tech till 6:and no one showed upNot even a phone call I actually got concerned And called the office at 4:and was told to wait since tech is just stuck in traffic
Sep: another Saturday appointment from 10-Jimmy the tech showed up at 2:30pm! It took till 6pm to replace the coilThis is when I discovered the coil was not by carrierMy new driveway was left with large oil stains in different locationThe replacement was not as neat as the original install and the furnace duct was just wrapped with foil tape
It took visits, property damage and 22hrs of my life and I still have to wait till next cooling season to see if the error disappears or not

Very please with the service from High Life!. Quick, reliable and competitive prices. My wife and kids are super happy with the new furnace, ac and tankless!! I highly recommend them