High Mountain Classics

[redacted] asked us to restore her truck which was in rough and rusty shape from sitting for years outdoors in extreme east coast climates.? ? We started working on her truck in May ? She authorized us to strip the truck and replace many bad/damaged/unserviceable parts including corroded parts, rusty components, etc? We stripped the parts, and removed and replaced many rusty and corroded components.? She was happy with the work as evidenced by her payment for these services.? All parts and components that could be reused were retained.? ? However, things that were heavily corroded, pitted, rusty, faded, broken, dented, and otherwise unserviceable or worthless to use on a restored vehicle, and/or had no resale value due to poor condition, were discarded.? Then, she apparently ran into financial difficulties, and her lack of money and related behavior caused great delays, emotional and financial expense to our employees, and significant direct costs to our shop? As she became more angry and demanding over time, we had to store her large truck at our shop for extended periods of time, while she propagating unreasonable, unprofessional, rude, and just plain mean discussions with our staff.? We finally, asked her to take her truck away? Any parts that had any monetary value, or were serviceable, were retained? Items that were heavily corroded, rotted, faded, cracked, dented, rusted, and otherwise not usable in a restoration project, or had no value for resale, were discarded, as is reasonable and customary for any restoration shop.? Imagine a shop being expected to retain every rusty bolt, corroded fender panel, broken bulb, etcand/or any other unserviceable part! ? We are a shop with an esteemed reputation, and we follow professional and legal protocol in our projects.? We plan to document the damages her delays and behavior has cost this shop, including significant storage fees which she has not yet paid.? Those costs, and the damages she has caused our shop are significant.We feel she is trying to extort money from us, and the unprofessional manner in which she has treated us makes us happy she is no longer a customer? ? Her claims are unfounded, and she could recover rusted, corroded, dented, pitted, broken, and otherwise bad parts from any of millions of trucks just like hers from any salvage yard for minimal cost, if she really wants junk parts on her restored truck

Revdex.com:I would like my complaint ID [redacted] , to be handled through an Arbitration hearing with Revdex.com.Regards,?

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,

Complaint: ***
I am rejecting this response because: This response makes numerous claimsSince I received the car from High Mountain Classics to the time of the first inspection where it failed a leak down test, the car had no miles put on itIt sat in a warehouse and was not driven at allThe first report, by a *** mechanic with more than years experience and a PCA *** judge was within days of delivery by High Mountain ClassicsThe engine had thus been damaged before I received the carI have employees and partners willing to sign and affidavit attesting to the facts that the car was not driven and it sat on a lift in a climate controlled warehouse since being received from High Mountain Classics. Regards,
*** ***

Proper warranty protocol was not followed, as explained below. Therefore there is no way to know who is responsible for the damage to the engine. We have proof the engine was great when we delivered the car. Many months went by, an unknown number of people
drove the car, and an unknown number of people worked on the car, and furthermore, someone disassembled the engine without any communication with our shop. As such, it is impossible to know who is at fault. Please read further for more details. The following text was the final communication with that customer:The facts are: CONDITION OF CAR AT DELIVERY TO CUSTOMER IN DECEMBER 2016: 1. We have no less than eight technicians that observed that engine running on the dyno for many hours during the months of September and October before it was installed in the car. We have video of the engine running on the dyno. 2. In November and December 2015, no less than four technicians, including myself, drove that car around in various test drives. All reported it ran well. I drove it and found that it ran as a vintage *** should 3. In mid-December 2016, one of our technicians performed an approximately thirty-minute test drive to ensure things were well with the car before final delivery to the customer. That same technician, pursuant to customer’s directions, delivered the car to the customer’s sons’ warehouse in Denver. Our technician drove the car out of the trailer, and drove it into the warehouse, with the engine running fine. Our job with the car was thus finishedCONDITION OF THE CAR TODAY: We do not dispute any of the finding of the aforementioned reports. However, the earliest report was done months after delivery of the car, and the second report done many more months later. One of the reports describes a seized piston and valves hitting the heads. Based on the facts enumerated above, it is our opinion that this engine was abused, overheated, or otherwise damaged after we delivered the car to the customer. Notwithstanding all the other items mentioned in the reports, quite simply, a car with a seized piston will not even run. Our technician would not have been able to drive the car out of the trailer, nor into the warehouse in December 2015, with a seized piston Nor will a car run correctly with valves hitting the heads CONCLUSION: We believe the customer is looking to play the ‘blame game’, and somehow attempt to assign blame to us for his damaged engine. In any case, the proper, normal, customary, ethical, and legal protocol was not followed. That protocol is to have any alleged problems immediately reviewed by the shop when noticed. We were not notified. The fact that months have gone by, many other people and shops have been involved with and worked on the car, an unknown number of persons have driven the car, and the engine has been removed from the car and disassembled, all AFTER we delivered the car to the customer, is a gross violation of proper protocol, and absolves us from any and all legal responsibility or liability, and we stand absolutely no responsibility for any alleged problems you currently are having with that engineAs a professional courtesy, we will inform you that from the reports, it appears that somebody had perhaps overheated the engine (which would explain a seized piston), and/or over-revved it (floating valves could hit pistons). But the fact is, there is absolutely no way for us to know what happened to the car from December until the date of the first report, many months later. We do know, and will supply, if necessary, sworn statements from no less than eight professional technicians, that the engine ran well, and was delivered, and received, by customer’s agents, in good running condition. Further, we have video proof of the engine running properly. What happened between December and February is unknown to us, and is certainly not our responsibility

Proper warranty protocol was not followed, as explained below. Therefore there is no way to know who is responsible for the damage to the engine. We have proof the engine was great when we delivered the car. Many months went by, an unknown number of people
drove the car, and an unknown number of people worked on the car, and furthermore, someone disassembled the engine without any communication with our shop. As such, it is impossible to know who is at fault. Please read further for more details. The following text was the final communication with that customer:The facts are: CONDITION OF CAR AT DELIVERY TO CUSTOMER IN DECEMBER 2016: 1. We have no less than eight technicians that observed that engine running on the dyno for many hours during the months of September and October before it was installed in the car. We have video of the engine running on the dyno. 2. In November and December 2015, no less than four technicians, including myself, drove that car around in various test drives. All reported it ran well. I drove it and found that it ran as a vintage *** should3. In mid-December 2016, one of our technicians performed an approximately thirty-minute test drive to ensure things were well with the car before final delivery to the customer. That same technician, pursuant to customer’s directions, delivered the car to the customer’s sons’ warehouse in Denver. Our technician drove the car out of the trailer, and drove it into the warehouse, with the engine running fine. Our job with the car was thus finishedCONDITION OF THE CAR TODAY: We do not dispute any of the finding of the aforementioned reports. However, the earliest report was done months after delivery of the car, and the second report done many more months later. One of the reports describes a seized piston and valves hitting the heads. Based on the facts enumerated above, it is our opinion that this engine was abused, overheated, or otherwise damaged after we delivered the car to the customer. Notwithstanding all the other items mentioned in the reports, quite simply, a car with a seized piston will not even run. Our technician would not have been able to drive the car out of the trailer, nor into the warehouse in December 2015, with a seized piston Nor will a car run correctly with valves hitting the headsCONCLUSION: We believe the customer is looking to play the ‘blame game’, and somehow attempt to assign blame to us for his damaged engine. In any case, the proper, normal, customary, ethical, and legal protocol was not followed. That protocol is to have any alleged problems immediately reviewed by the shop when noticed. We were not notified. The fact that months have gone by, many other people and shops have been involved with and worked on the car, an unknown number of persons have driven the car, and the engine has been removed from the car and disassembled, all AFTER we delivered the car to the customer, is a gross violation of proper protocol, and absolves us from any and all legal responsibility or liability, and we stand absolutely no responsibility for any alleged problems you currently are having with that engineAs a professional courtesy, we will inform you that from the reports, it appears that somebody had perhaps overheated the engine (which would explain a seized piston), and/or over-revved it (floating valves could hit pistons). But the fact is, there is absolutely no way for us to know what happened to the car from December until the date of the first report, many months later. We do know, and will supply, if necessary, sworn statements from no less than eight professional technicians, that the engine ran well, and was delivered, and received, by customer’s agents, in good running condition. Further, we have video proof of the engine running properly. What happened between December and February is unknown to us, and is certainly not our responsibility

A High Mountain Classics technician drove the car out of our trailer, and into the customer's facility when the car was delivered. That technician drove the car into an area that had prepared for the car, and the car was placed there in preparation for being photographed for marketing purposes The technician states that at least two, and most likely, three, individuals witnessed him driving the car to that space. Customer just stated in his latest response: "sat on a lift in a climate controlled warehouse since being received..." Our technician did not drive the car onto a lift. Furthermore, customer's claims that the car was never driven after if was delivered is impossible, because: The customer claims the engine had a seized piston. A seized piston means a seized engine, and a seized engine, by definition will not run. In fact, it will not even turn over, because 'seized' means just that It is impossible to drive a car with a seized engine We do not know how the engine became seized, and clearly it became seized after delivery or we would not have been able to drive it off of a trailer and to the photography space. If only the customer would have done the and customary action of calling us to tell us at first sign of any problem. We would have gone out there and addressed the issue. Why was a leak down test done? Because the car didn't start? Or because it was running poorly? It is impossible to perform a leak down test on a seized engine, so customers claim that the engine was seized is negated by his statement that he had a leak down test done Why did he not call us when we are only thirty miles away? Why get so many other 'experts' and others involved so much so that the engine was completely disassembled without communicating with us? If he could not start the car, or if he had any other concerns, we would have resolved the issues there and then. But by going as far as he did with so many other hands in the project, it is impossible to know who did what. However, the suspicious activity of enlisting many others to inspect, diagnose, and disassemble the engine is the problem now. There is no way a shop can warranty a job when now there is no way to know just who did what when. Sadly, all the customer had to do is follow the protocol that any lawyer would have advised. But he did not. And there is no way to know who is responsible for what at this point. And we can't accept any responsibility, since we delivered a running car without a seized engine

*** asked us to restore her truck which was in rough and rusty shape from sitting for years outdoors in extreme east coast climates. We started working on her truck in May She authorized us to strip the truck and replace many bad/damaged/unserviceable parts including
corroded parts, rusty components, etc We stripped the parts, and removed and replaced many rusty and corroded components. She was happy with the work as evidenced by her payment for these services. All parts and components that could be reused were retained. However, things that were heavily corroded, pitted, rusty, faded, broken, dented, and otherwise unserviceable or worthless to use on a restored vehicle, and/or had no resale value due to poor condition, were discarded. Then, she apparently ran into financial difficulties, and her lack of money and related behavior caused great delays, emotional and financial expense to our employees, and significant direct costs to our shop As she became more angry and demanding over time, we had to store her large truck at our shop for extended periods of time, while she propagating unreasonable, unprofessional, rude, and just plain mean discussions with our staff. We finally, asked her to take her truck away Any parts that had any monetary value, or were serviceable, were retained Items that were heavily corroded, rotted, faded, cracked, dented, rusted, and otherwise not usable in a restoration project, or had no value for resale, were discarded, as is reasonable and customary for any restoration shop. Imagine a shop being expected to retain every rusty bolt, corroded fender panel, broken bulb, etcand/or any other unserviceable part! We are a shop with an esteemed reputation, and we follow professional and legal protocol in our projects. We plan to document the damages her delays and behavior has cost this shop, including significant storage fees which she has not yet paid. Those costs, and the damages she has caused our shop are significant.We feel she is trying to extort money from us, and the unprofessional manner in which she has treated us makes us happy she is no longer a customer Her claims are unfounded, and she could recover rusted, corroded, dented, pitted, broken, and otherwise bad parts from any of millions of trucks just like hers from any salvage yard for minimal cost, if she really wants junk parts on her restored truck

A High Mountain Classics technician drove the car out of our trailer, and into the customer's facility when the car was delivered. That technician drove the car into an area that had prepared for the car, and the car was placed there in preparation for being photographed for marketing purposes The technician states that at least two, and most likely, three, individuals witnessed him driving the car to that space. Customer just stated in his latest response: "sat on a lift in a climate controlled warehouse since being received..." Our technician did not drive the car onto a lift. Furthermore, customer's claims that the car was never driven after if was delivered is impossible, because: The customer claims the engine had a seized piston. A seized piston means a seized engine, and a seized engine, by definition will not run. In fact, it will not even turn over, because 'seized' means just that It is impossible to drive a car with a seized engine We do not know how the engine became seized, and clearly it became seized after delivery or we would not have been able to drive it off of a trailer and to the photography space. If only the customer would have done the and customary action of calling us to tell us at first sign of any problem. We would have gone out there and addressed the issue. Why was a leak down test done? Because the car didn't start? Or because it was running poorly? It is impossible to perform a leak down test on a seized engine, so customers claim that the engine was seized is negated by his statement that he had a leak down test done Why did he not call us when we are only thirty miles away? Why get so many other 'experts' and others involved so much so that the engine was completely disassembled without communicating with us? If he could not start the car, or if he had any other concerns, we would have resolved the issues there and then. But by going as far as he did with so many other hands in the project, it is impossible to know who did what. However, the suspicious activity of enlisting many others to inspect, diagnose, and disassemble the engine is the problem now. There is no way a shop can warranty a job when now there is no way to know just who did what when. Sadly, all the customer had to do is follow the protocol that any lawyer would have advised. But he did not. And there is no way to know who is responsible for what at this point. And we can't accept any responsibility, since we delivered a running car without a seized engine

Complaint: ***
I am rejecting this response because:Every sentence in this response is absolutely unbelievableAs you can clearly see, there is no responsibility for any parts that went missing, all of which I never ever ever wanted to be replacedFor example, why would I ever trash classic car logos? No classic car owner does thatI never ran into financial difficulties ever & to go off in strange tangents, I cannot even believe the ridiculous statements Victor is claimingI am in complete shock with every word of his replyI absolutely am taking this to small claims & every word of these statements will be proven absurdI have always acted professional in every manner, whether it was calling, email, or in-personI am the one who pulled my truck from tHigh Mountain Classics as Victor continued to jerk me around for months on end, acting condescending, emotional, & completely unprofessionalThe parts he lost are specific parts that classic cars owners just do not throw away periodI am completely dumbfounded by High Mountain Classics & the complete lack of unprofessionalism & absurd accusations for their lack of responsibility in returning or replacing my truck parts
Regards,
*** *** *** *** ***
*** ***
*** *** *** *** *** ** *** **
*** *** ***
As you will see from my submitted emails & photos(most of which were taken on the day of drop-off of my truck to High Mountain Classics, HMC, on 4-23-15), that I have been very clear about keeping my truck as original as possible, to keep accounted for any parts removed, and that the parts missing are in very good condition carrying monetary value & are serviceableThese parts were never to be thrown away or replaced as they were in very good condition, hence the statement on invoice #"stripped some parts for refinishing & reusing"Before having my truck shipped across country, it was agreed that High Mountain Classics would work on my truck in between their car shows & higher end vintage cars, & that there would be no rush on the restoration, as we would do work in smaller phases over time in order to keep costs down to my confirmed budget of $10,As for the storage comment, that was never a part of our discussions or agreements, as referenced by all invoices attached here & all have been paid in fullAfter receiving invoices from HMC without receiving my repeated requests for estimates or pricing outlines for work intended before April 2016, I decided to move forward with finding another garage & leaving HMCI find the remainder of his comments to be completely irrelevant & contradictory on many levels.The serviceable missing parts(minus the gas door) have monetary value/retail costs total $(includes $estimated shipping fees), see receipt of parts list with starredNeither myself or my new garage can find the gas door as of now, which also has monetary value & was serviceable, as it is not a part that can be reproduced & there are very few *** ***’s within my year range in salvage yardsWe estimate it will cost around $50, hopefully including shippingTotal missing parts equals $433.45.I have had to order these missing parts already(minus the gas door for now), due to time constraints from my current garage that needs the parts asap, so if HMC can compensate me for these missing parts in the total of $433.45, then we can call everything good for a resolutionOtherwise, if we cannot come to an agreement then I will need to additionally request a refund on labor prematurely involved for work that was negligent in the final cause for missing parts, and work not completed, i.erear bumper removal and removal of trim for refinishing.*Labor hours for removing & stripping trim & parts missing total around hours ($385)Within the invoice charges it states parts were stripped for refinishing but no parts that remained were ever refinishedThere is also an hour of labor($55) charged for removing the rear bumper, which was never taken off or removed as evidenced thru photos from drop-off date of truck to HMC on 4-23-thru the pidate from HMC/*** *** *** on 6-8-16. Please advise the next stepsThank you for your time.-- *** ***

Complaint: ***
I am rejecting this response because: This response makes numerous claimsSince I received the car from High Mountain Classics to the time of the first inspection where it failed a leak down test, the car had no miles put on itIt sat in a warehouse and was not driven at allThe first report, by a *** mechanic with more than years experience and a PCA *** judge was within days of delivery by High Mountain ClassicsThe engine had thus been damaged before I received the carI have employees and partners willing to sign and affidavit attesting to the facts that the car was not driven and it sat on a lift in a climate controlled warehouse since being received from High Mountain Classics.? Regards,
*** ***

Revdex.com:I would like my complaint ID ***, to be handled through an Arbitration hearing with Revdex.com.Regards,?

*** asked us to restore her truck which was in rough and rusty shape from sitting for years outdoors in extreme east coast climates.? ? We started working on her truck in May ? She authorized us to strip the truck and replace many bad/damaged/unserviceable parts including
corroded parts, rusty components, etc? We stripped the parts, and removed and replaced many rusty and corroded components.? She was happy with the work as evidenced by her payment for these services.? All parts and components that could be reused were retained.? ? However, things that were heavily corroded, pitted, rusty, faded, broken, dented, and otherwise unserviceable or worthless to use on a restored vehicle, and/or had no resale value due to poor condition, were discarded.? Then, she apparently ran into financial difficulties, and her lack of money and related behavior caused great delays, emotional and financial expense to our employees, and significant direct costs to our shop? As she became more angry and demanding over time, we had to store her large truck at our shop for extended periods of time, while she propagating unreasonable, unprofessional, rude, and just plain mean discussions with our staff.? We finally, asked her to take her truck away? Any parts that had any monetary value, or were serviceable, were retained? Items that were heavily corroded, rotted, faded, cracked, dented, rusted, and otherwise not usable in a restoration project, or had no value for resale, were discarded, as is reasonable and customary for any restoration shop.? Imagine a shop being expected to retain every rusty bolt, corroded fender panel, broken bulb, etcand/or any other unserviceable part! ? We are a shop with an esteemed reputation, and we follow professional and legal protocol in our projects.? We plan to document the damages her delays and behavior has cost this shop, including significant storage fees which she has not yet paid.? Those costs, and the damages she has caused our shop are significant.We feel she is trying to extort money from us, and the unprofessional manner in which she has treated us makes us happy she is no longer a customer? ? Her claims are unfounded, and she could recover rusted, corroded, dented, pitted, broken, and otherwise bad parts from any of millions of trucks just like hers from any salvage yard for minimal cost, if she really wants junk parts on her restored truck

Complaint: [redacted]
I am rejecting this response because: First, I will address the points made in High Mountain Classics’ response, likely made by Victor H[redacted], the owner. The High Mountain Classics technician drove the car to our photo booth where it was photoed for advertisement. A trained shop tech then drove the car less than 10 yards within the shop to a lift. It would be impossible for a tech trained in vintage vehicles to destroy the engine in the ten yards he moved it. It then sat on the lift until its inspection, never started or driven. It obviously had been ruined before arrival. A seized piston by definition means the piston has expanded due to overheating creating an interference fit between the piston and the cylinder. This does not prevent the engine from turning, as the piston had not yet welded to the cylinder wall. It means the remaining cylinders are fighting to keep the seized piston moving through an out of tolerance cylinder. The first sight of a problem, as mentioned numerous times, is when the [redacted] mechanic and [redacted] Club of America Judge came to inspect the car and noted numerous issues (discussed earlier). These mechanics were hired by a potential buyer. We sent this report immediately to Victor less than 30 days after receiving the car (February 8th). highlighting the issues. Emails can be provided proving this.   Two days after the report we tried to get him to come down but he continued making excuses and not taking my calls. When the final report was sent, Victor refused to come down. The leak down test was performed because the customer requested it. This is when the mechanics noticed a problem because the car would not idle, it required throttle input to stay running – indicative of the seized piston. I hired other experts to inspect the car because I was naturally suspicious. High Mountain Classics would not return my calls and the engine was not running properly. High Mountain Classics claims they would have resolved the issue immediately but that is completely false. I called Victor numerous times during the months of February, March, April, May and June and he claimed to be busy and did not return my calls nor the calls of the mechanics inspecting the damage to the engine (refer to Exhibit G for timeline of calls). He responded in an email that the car ran fine when finished “and thus our job was finished.” That is your warranty? To me, that is his obvious admission of guilt. I would like to discuss what I was billed for during this rebuild in conjunction with input from numerous [redacted] professionals: ·       High Mountain Classics had 6 technicians spend 452 hours on the rebuild. The norm is 1 tech for 15-30 hours – as agreed by all [redacted] mechanics and experts consulted. ·       The restoration costed $42,000, [redacted] experts agree the norm is $15,000-$18,000. ·       High Mountain Classics ran the engine on the dyno for 32 hours at $80 per hour. The norm as agreed by the experts is 20-30 max. ·       I was billed for the same job 2 or 3 times over during the restoration process including: rebuilding carbs, dyno loading and unloading, and engine disassembly and reassembly. (Refer to High Mountain Classics invoice) The technicians had no idea how to rebuild this engine and were just billing randomly. My solution remains the same: refund entire amount of $42,000. I have nothing of value. I have to start all over. The block may not be salvageable because it was over bored and overheated. As of now I have been conned to the tune of $42,000.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Every sentence in this response is absolutely unbelievable. As you can clearly see, there is no responsibility for any parts that went missing, all of which I never ever ever wanted to be replaced. For example, why would I ever trash classic car logos? No classic car owner does that. I never ran into financial difficulties ever & to go off in strange tangents, I cannot even believe the ridiculous statements Victor is claiming. I am in complete shock with every word of his reply. I absolutely am taking this to small claims & every word of these false statements will be proven absurd. I have always acted professional in every manner, whether it was calling, email, or in-person. I am the one who pulled my truck from tHigh Mountain Classics as Victor continued to jerk me around for months on end, acting condescending, emotional, & completely unprofessional. The parts he lost are specific parts that classic cars owners just do not throw away period. I am completely dumbfounded by High Mountain Classics & the complete lack of unprofessionalism & absurd accusations for their lack of responsibility in returning or replacing my truck parts.
Regards,
[redacted]
As you will see from my submitted emails & photos(most of which were taken on the day of drop-off of my truck to High Mountain Classics, HMC, on 4-23-15), that I have been very clear about keeping my truck as original as possible, to keep accounted for any parts removed, and that the parts missing are in very good condition carrying monetary value & are serviceable. These parts were never to be thrown away or replaced as they were in very good condition, hence the statement on invoice #1 "stripped some parts for refinishing & reusing". Before having my truck shipped across country, it was agreed that High Mountain Classics would work on my truck in between their car shows & higher end vintage cars, & that there would be no rush on the restoration, as we would do work in smaller phases over time in order to keep costs down to my confirmed budget of $10,000. As for the storage comment, that was never a part of our discussions or agreements, as referenced by all invoices attached here & all have been paid in full. After receiving invoices from HMC without receiving my repeated requests for estimates or pricing outlines for work intended before April 2016, I decided to move forward with finding another garage & leaving HMC. I find the remainder of his comments to be completely irrelevant & contradictory on many levels.The serviceable missing parts(minus the gas door) have monetary value/retail costs total $383.45 (includes $35 estimated shipping fees), see receipt of parts list with starred. Neither myself or my new garage can find the gas door as of now, which also has monetary value & was serviceable, as it is not a part that can be reproduced & there are very few [redacted]’s within my year range in salvage yards. We estimate it will cost around $50, hopefully including shipping. Total missing parts equals $433.45.I have had to order these missing parts already(minus the gas door for now), due to time constraints from my current garage that needs the parts asap, so if HMC can compensate me for these missing parts in the total of $433.45, then we can call everything good for a resolution. Otherwise, if we cannot come to an agreement then I will need to additionally request a refund on labor prematurely involved for work that was negligent in the final cause for missing parts, and work not completed, i.e. rear bumper removal and removal of trim for refinishing.*Labor hours for removing & stripping trim & parts missing total around 7 hours ($385). Within the invoice charges it states parts were stripped for refinishing but no parts that remained were ever refinished. There is also an hour of labor($55) charged for removing the rear bumper, which was never taken off or removed as evidenced thru photos from drop-off date of truck to HMC on 4-23-15 thru the pick-up date from HMC/[redacted] on 6-8-16. Please advise the next steps. Thank you for your time.-- [redacted]