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High on you Balloons

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High on you Balloons Reviews (1)

Review: I purchased a hot air balloon ride on December 29th, 2013. This was a gift for my fiancé, which was coordinated with [redacted] & [redacted] on April 1st, for May 31st.

I received an email from [redacted], with High On You Balloon Rides, on May 18th, stating that he was over booked on that date and wanted to reschedule. Unfortunately I had booked hotels for May 30th and May 31st in Philadelphia, which was to work with the hot air balloon ride. This was communicated with [redacted], and he said that he would make the May 31st sunrise date work.

At 4pm on May 30th, I received a call from [redacted] stating that he could not take us and said the weather did not look good. When checking the forecast it shows 4 MPH winds at 4:30AM (the meeting time), which is the prime winds for a hot air balloon ride. I asked [redacted] if this had to do with his initial email regarding changing the date due to over booking. After disputing [redacted]' claims about weather, and feeling that the reason was due to his overbooking, he said that because I was questioning him he did not want to take me and my fiancé. [redacted] rudely told me that I should reach out to [redacted] and [redacted] to get my money back. [redacted] said good luck getting a reservation and getting your money back, and followed up by hanging up on me.

This hot air balloon ride was a birthday gift, and [redacted] handled this incredibly unprofessionally. It is amazing that he has a business with the way he feels that he can treat customers.

I have now lost out of over $700 in hotel charges due to the rooms being non-refundable, and over $300 on the hot air balloon ride, due to [redacted] cancelling and then deciding he didn't want to fly us in the air balloon.Desired Settlement: I am looking for a written and verbal apology from [redacted], with compensation for the trip/gift that he cancelled.

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Description: Balloons - Manned

Address: 100 Airport Lane, Slatington, Pennsylvania, United States, 18080

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