Dear Mrand Mrs [redacted] , Our office has spoken with you several times over the course of the past monthOur contract with you is to install a Standing Seam Metal RoofWe have an installer who specializes in this type of roof install and does excellent, high quality work We always want to deliver a High Performance install to our clientsDue to the type of project we are completing for you and the specialty installer needed, this does require a slightly longer timeline before your project can beginWe received a call from you, regarding your dissatisfaction with the timeline that our install department presented to youCustomer service is always our top priority and we immediately did our very best to further expedite your projectWe have adjusted our schedule, made another installer available and presented two closer start dates to you We look forward to starting your project on the week of 7/11/ Please feel free to contact our office directly with any additional questions you may have
Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I just called business owner Cameron R***'s personal phone number he has given to usThis is the exact voicemail message which we have recordedIn his own voice: "You have reached Cameron R***'s voicemailUnfortunately I get too many calls every single day and voicemail is not sufficient for time sensitive information, therefore I keep it fullText message works bestThank you for calling." Then an auto voicemail response "The mailbox is full and cannot accept any messages at this time, goodbye" Yet he states in the Revdex.com response he doesn't want to communicate via text messageWe have sent so many text messages and emails! Including photos & video of serious problemsWe have been wary to leave voicemails on the schedulers (Jazmin) voicemail as it is not a greeting stating you have reached High Performance Homes, the greeting just says the person you are calling is unavailable" in addition to changing their phone #'s, most recent "new phone #" from Jazmin was a location "Forks, WA...which is miles from Clark County WAHow does that seem legitimate with that greeting to trust it is from High Performance Homes? We have documented attempts to contact the business for the past monthsThe last communication from "Jazmin" was a voicemail to us on 8/19/stating she would contact us Monday 8/22/to set up a meeting, no response from her until 9/2/via text messageWe requested an email from Cameron himself what his offer is We have had to chase them down for finishing the roof , not getting code permits, REALLY shoddy repair work, installing wrong color hip & ridge, etc Cameron is very inattentive to his business & keeps saying the various different workers he sent out on occasions have been his "best guys"! EVEN though one of them has only worked there months I guess we will try to chase him down for the meeting he wants to have through Jazmin It is not acceptable during this second meeting for the CEO and Owner to talk over each other again like last time We are sure he has no intention of making things right or negotiating price but will stick to his company as being "exceptional" months for a simple straight roof with no valleys "total squares" takes months! This is not our communication problem it is theirs We will attempt to talk with him as he requested and follow up with Revdex.com after Sincerely, [redacted] Sincerely, [redacted]
We were able to meet and come to a resolution that the [redacted] 's are satisfied withWe are awaiting their response for a final meeting time to complete the necessary paperwork
Complaint: [redacted] I am rejecting this response because: Every time we spoke to them they extended the installation date further out They sent a man from Yakima who said he could start the next day but there was no product to install The last we were told installation would be started between 7-and 7-25, if the Yakima installer could start on 6-30-why is the date so far outOn June 23rd we were told by Jon installation should be started about middle of July, I don't see where we were moved up the ladder it looks the same or later to us now [redacted] spoke to Jazmin on Friday 7-1-asking her to have her boss call and we have yet to receive a call from him Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] PS All we can say is thank you very much for your help You were able to achieve what we were trying to do Thank you, thank you, thank you [redacted] and [redacted]
The work has been completed by High Performance Homes All repairs have been completed; we built them a new deck, provided a complementary window washing and landscape serviceWe also sent a gift card
Dear Mr [redacted] ,The president of High Performance Homes, Cameron R***, has been trying to get ahold of you via telephone since December HPH would like to resolve this as soon as possibleHPH would like to schedule a meeting to discuss a fair resolution for all partiesPlease contact Cameron directly at [redacted] He is awaiting your call
Revdex.com: HPH was out here today and reinstalled a new front window, turned the French door around so that it opens to the inside, and brought me the warranty paper workAs far as I'm concerned this ends my issuesThank you for your help [redacted] ***
Complaint: [redacted] I am rejecting this response because:the repairs to the kitchen ceiling have not, at this time occuredWe were told those repairs would be done last week.Sincerely, [redacted]
Dear Mr [redacted] ,The president of High Performance Homes, Cameron R [redacted] has been trying to get ahold of you via telephone since December HPH would like to resolve this as soon as possibleHPH would like to schedule a meeting to discuss a fair resolution for all partiesPlease contact Cameron directly at [redacted]
Complaint: [redacted] I am rejecting this response because: it is patently untrue the High Performance Homes "has been trying to get ahold of (us) via telephone since December 2016"They have TWO contact phone numbers for us, which they have successfully used many times in the past, and they have not called either of those numbers since 12/12/16, when we returned a voicemail left for us on one of those numbers, reaching the voicemail of High Performance Homes and leaving a message which was never returnedWe received a letter from HPH on 1/25/which made the same claim, and we responded by sending a letter via registered mail (recipient signature required) stating among other things that any further contact from them would need to be in writing as they continued to claim that WE were unresponsiveWe feel that little to no effort has been made by this company to address our concerns and have informed them that we are prepared to enter arbitration (which is a condition of the original contract) if they feel the need to pursue a claim against usWe would be satisfied to receive a document from them releasing us from any further payment and to go our separate ways Sincerely, [redacted]
Dear Mrand Mrs [redacted] , Our office has spoken with you several times over the course of the past monthOur contract with you is to install a Standing Seam Metal RoofWe have an installer who specializes in this type of roof install and does excellent, high quality work We always want to deliver a High Performance install to our clientsDue to the type of project we are completing for you and the specialty installer needed, this does require a slightly longer timeline before your project can beginWe received a call from you, regarding your dissatisfaction with the timeline that our install department presented to youCustomer service is always our top priority and we immediately did our very best to further expedite your projectWe have adjusted our schedule, made another installer available and presented two closer start dates to you We look forward to starting your project on the week of 7/11/ Please feel free to contact our office directly with any additional questions you may have
Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I just called business owner Cameron R***'s personal phone number he has given to usThis is the exact voicemail message which we have recordedIn his own voice: "You have reached Cameron R***'s voicemailUnfortunately I get too many calls every single day and voicemail is not sufficient for time sensitive information, therefore I keep it fullText message works bestThank you for calling." Then an auto voicemail response "The mailbox is full and cannot accept any messages at this time, goodbye" Yet he states in the Revdex.com response he doesn't want to communicate via text messageWe have sent so many text messages and emails! Including photos & video of serious problemsWe have been wary to leave voicemails on the schedulers (Jazmin) voicemail as it is not a greeting stating you have reached High Performance Homes, the greeting just says the person you are calling is unavailable" in addition to changing their phone #'s, most recent "new phone #" from Jazmin was a location "Forks, WA...which is miles from Clark County WAHow does that seem legitimate with that greeting to trust it is from High Performance Homes? We have documented attempts to contact the business for the past monthsThe last communication from "Jazmin" was a voicemail to us on 8/19/stating she would contact us Monday 8/22/to set up a meeting, no response from her until 9/2/via text messageWe requested an email from Cameron himself what his offer is We have had to chase them down for finishing the roof , not getting code permits, REALLY shoddy repair work, installing wrong color hip & ridge, etc Cameron is very inattentive to his business & keeps saying the various different workers he sent out on occasions have been his "best guys"! EVEN though one of them has only worked there months I guess we will try to chase him down for the meeting he wants to have through Jazmin It is not acceptable during this second meeting for the CEO and Owner to talk over each other again like last time We are sure he has no intention of making things right or negotiating price but will stick to his company as being "exceptional" months for a simple straight roof with no valleys "total squares" takes months! This is not our communication problem it is theirs We will attempt to talk with him as he requested and follow up with Revdex.com after Sincerely, [redacted] Sincerely, [redacted]
We were able to meet and come to a resolution that the [redacted] 's are satisfied withWe are awaiting their response for a final meeting time to complete the necessary paperwork
Complaint: [redacted] I am rejecting this response because: Every time we spoke to them they extended the installation date further out They sent a man from Yakima who said he could start the next day but there was no product to install The last we were told installation would be started between 7-and 7-25, if the Yakima installer could start on 6-30-why is the date so far outOn June 23rd we were told by Jon installation should be started about middle of July, I don't see where we were moved up the ladder it looks the same or later to us now [redacted] spoke to Jazmin on Friday 7-1-asking her to have her boss call and we have yet to receive a call from him Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] PS All we can say is thank you very much for your help You were able to achieve what we were trying to do Thank you, thank you, thank you [redacted] and [redacted]
The work has been completed by High Performance Homes All repairs have been completed; we built them a new deck, provided a complementary window washing and landscape serviceWe also sent a gift card
Dear Mr [redacted] ,The president of High Performance Homes, Cameron R***, has been trying to get ahold of you via telephone since December HPH would like to resolve this as soon as possibleHPH would like to schedule a meeting to discuss a fair resolution for all partiesPlease contact Cameron directly at [redacted] He is awaiting your call
Revdex.com: HPH was out here today and reinstalled a new front window, turned the French door around so that it opens to the inside, and brought me the warranty paper workAs far as I'm concerned this ends my issuesThank you for your help [redacted] ***
Complaint: [redacted] I am rejecting this response because:the repairs to the kitchen ceiling have not, at this time occuredWe were told those repairs would be done last week.Sincerely, [redacted]
Dear Mr [redacted] ,The president of High Performance Homes, Cameron R [redacted] has been trying to get ahold of you via telephone since December HPH would like to resolve this as soon as possibleHPH would like to schedule a meeting to discuss a fair resolution for all partiesPlease contact Cameron directly at [redacted]
Complaint: [redacted] I am rejecting this response because: it is patently untrue the High Performance Homes "has been trying to get ahold of (us) via telephone since December 2016"They have TWO contact phone numbers for us, which they have successfully used many times in the past, and they have not called either of those numbers since 12/12/16, when we returned a voicemail left for us on one of those numbers, reaching the voicemail of High Performance Homes and leaving a message which was never returnedWe received a letter from HPH on 1/25/which made the same claim, and we responded by sending a letter via registered mail (recipient signature required) stating among other things that any further contact from them would need to be in writing as they continued to claim that WE were unresponsiveWe feel that little to no effort has been made by this company to address our concerns and have informed them that we are prepared to enter arbitration (which is a condition of the original contract) if they feel the need to pursue a claim against usWe would be satisfied to receive a document from them releasing us from any further payment and to go our separate ways Sincerely, [redacted]
The scheduler who handles the repairs stated that the repairs were made on Monday