High Performance Systems/industrial Flooring

Mr. [redacted] contracted our company to apply a thin mil epoxy coating at his new print shop location. We stressed to him that the coating would not hide any imperfections in his substrate. After the first day of work Mr. [redacted] began to complain that the coating was not going to hide the...

imperfections so we gave him an additional coat of epoxy at our cost just to make him happy. We did offer him an upgraded floor system that would have hid all of the imperfections but it was not in his budget. We have finish photos of the project and the job looked great when we left. This was not a residential application and our coating surely exceeded any industrial standard for this type of installation. I am providing links to our finished photos below. Thank you [redacted]

Complaint: [redacted]
I am rejecting this response because:Nobody was allowed into the space for 2 days after the final coating was applied. I had to push my electrical work off for 5 days just to make sure the coating had time to dry. The paint is actually coming off in certain spots. When I asked them to come by and see my concerns they don't even answer my calls.They claim that I have a warranty of 1 year, but what good does that do me if they won't even return my calls.
Regards,
[redacted]

As I stated in our first response Mr. [redacted] recieved more than he paid for from the start. He was a high maintenance client calling us many times throughout a 3 day installation and we gave him extra coatings to try and make him happy but his expectations were unrealistic and I clearly told him prior to contracting the job that the floor would not be perfectly smooth. As you can see from the photos I sent in our initial response, the floor was in good condition when we left the site. If anyone came in after us and let debris blow in or contaminate the coating we can not be held responsible