High Performance Turf

October 27, 2015Better Business [redacted] ***Attn [redacted] RE: complaint # [redacted] ; customer [redacted] ***I am in receipt of a complaint about a pair of boots purchased Sept 23, 2015; subsequently brought back for exchange mid OctoberThere are several reasons why we would not have considered this a legitimate returnFirst, we strongly encourage Customers to try on footwear in store prior to purchase since they are considered non returnableThe boots were sold Perfect and intactThis particular boot a style we have carried for yearsIt is a very well made sturdy boot, that we in Fact never had a problem withHaving said, I understand, there are always bound to be exceptionsIn the event an UNWORN shoe/boot is found defective, we can return it to the distributor for a customerHowever, Once a shoe leaves Our Premises, we have no control over how an item is treated or mistreated, worn or usedI do not know of any store, Retail or online, that Accepts a worn item back for return/exchangeMy sales person tells me the boot definitely showed signs of wear, even Though customer claims she had not worn themIt was visibly apparent they had signs of wear.Secondly, there exists clearly posted Signs in the store and in the shoe showroom, stating footwear is not returnable The customer had the boots in her possession for nearly a monthEven with our strict no return policies, I do tend to make ExceptionsHad she returned in a more timely manner, within a week or so, showing defect of an otherwise unworn pair of boots, I could have seen exchanging them to keep a good customer happy.However, For these reasons, I believe the best advice was given, to simply have a shoe repairman, add a grommet to the bootSincerely,Lois from Lolita’s BoutiqueStore Manager[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disagreed with her comment saying I waited for a month. If you look at my receipt and its 09/23.....then in return the shoes showing the defects it was 10/07.That is only 13 days between. ..I did not see any sign that said non refundable on shoes. Since she's solely rely on her employer words and not have seen the shoes isn't accurate in any way or fairness.  What he said was purely rude and remarks saying we are not Walmart is an insult To customer and unnecessary words. Under customer rights we have a right to return defective products.  The minute I put this boot on and get ready tied it. The metal fell out of the hole.  I have a witness to this.  He said the boot is cheap made that's why it happened.  I was willing to exchange not to ask for refund.  
Regards,
[redacted]

October 27, 2015Better Business[redacted]Attn [redacted]RE: complaint #[redacted]; customer [redacted]I am in receipt of a complaint about a pair of boots purchased Sept 23, 2015; subsequently brought back for exchange mid October. There are several reasons why we would...

not have considered this a legitimate return. First, we strongly encourage Customers to try on footwear in store prior to purchase since they are considered non returnable. The boots were sold Perfect and intact. This particular boot a style we have carried for 15 years. It is a very well made sturdy boot, that we in Fact never had a problem with. Having said, I understand, there are always bound to be exceptions. In the event an UNWORN shoe/boot is found defective, we can return it to the distributor for a customer. However, Once a shoe leaves Our Premises, we have no control over how an item is treated or mistreated, worn or used. I do not know of any store, Retail or online, that Accepts a worn item back for return/exchange. My sales person tells me the boot definitely showed signs of wear, even Though customer claims she had not worn them. It was visibly apparent they had signs of wear.Secondly, there exists clearly posted Signs in the store and in the shoe showroom, stating footwear is not returnable.  The customer had the boots in her possession for nearly a month. Even with our strict no return policies, I do tend to make Exceptions. Had she returned in a more timely manner, within a week or so, showing defect of an otherwise unworn pair of boots, I could have seen exchanging them to keep a good customer happy.However, For these reasons, I believe the best advice was given, to simply have a shoe repairman, add a grommet to the boot. Sincerely,Lois from Lolita’s BoutiqueStore Manager.[redacted]