High Point Fence & Tree Service, LLC

I have researched this and found the following to be trueThe customer came into our store and was approached by a new salesperson who has been with us for weekThey picked out a dinette set on our floorApparently someone who was in our store earlier that day thought it would be funny to switch tags on two of our dinettesWhen the customer selected the dinette the salesperson took the number off the tag and entered it into our systemHe had no idea the tag was switched by a customer earlier in the dayWe sent the merchandise that was on the order to the customer and this is when we all realized it was the wrong setThey were sent a set that we had on Black Friday Special for $ In reality the set they wanted was actually $Once we realized what the problem was we tried to accommodate the customer by giving them $off the set they originally wantedEven when this set is on sale the lowest we could ever sell it for would be $We took the price all the way down to $We ordered the proper set and it will be available for pick up or delivery to the customer on Wed 11/

We are in the heart of tax refund seasonThis is the busiest time of year for all furniture stores and the vendors and distributors that have to supply those storesIt is clearly written on our receipts that the availability of merchandise is an estimate according to information on hand from the manufacturer at time of saleThe customer signed that they were aware and understood this, so we ordered the product for them It is not our practice to deceive customers nor deal with factories which cannot supply our store on a very timely basisUnfortunately this was one of those instances where the high demand for the product caused and unanticipated and unforeseen delay We have since received this merchandise and have been trying to contact the customer however they have not returned our call We cannot return the customers money or ship them the merchandise unless they contact us to inform us of what they want to doWe do not hold credit card numbers so If they want a refund the will need to come into the store with the credit card they used at the time of purchase

January 15, 2016Dear [redacted] :We are in receipt of your letter dated January 7, with regards to ID # [redacted] .Please be advised that after several attempts to have the customer's furniture repaired, an exchange of merchandise was issued and our file was closed as of January 10, 2016.Sincerely,Kerry SOffice Manager

[redacted] [redacted] I am rejecting this response because:My issue is not being resolvedI asked for an earlier date other than the day before Thanksgiving and they're not giving it to meWhat's the point of picking a delivery date when they're not going to honor itMy order has been handled with care since I stepped foot in their establishmentThere's no reason I should be inconvenienced like this when I basically did everything right Regards, [redacted]

Good Morning,
I *** ***, have accepted the offer the business has givenI went to the furniture store on Monday 3/21/and received a full refund
I appreciate your assistance and speedy resolution to my situation
Thank you
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are in the heart of tax refund season. This is the busiest time of year for all furniture stores and  the vendors and distributors that have to supply those stores. It is clearly written on our receipts that the availability of merchandise is an estimate according to information on hand from...

the manufacturer at time of sale. The customer signed that they were aware and understood this, so we ordered the product for them.  It is not our practice to deceive customers nor deal with factories which cannot supply our store on a very timely basis. Unfortunately this was one of those instances where the high demand for the product caused and unanticipated and unforeseen delay.  We have since received this merchandise and have been trying to contact the customer however they have not returned our call.  We cannot return the customers money or ship them the merchandise unless they contact us to inform us of what they want to do. We do not hold credit card numbers so If they want a refund the will need to come into the store with the credit card they used at the time of purchase.

[redacted]
 [redacted]
I am rejecting this response because:My issue is not being resolved. I asked for an earlier date other than the day before Thanksgiving and they're not giving it to me. What's the point of picking a delivery date when they're not going to honor it. My order has been handled with care since I stepped foot in their establishment. There's no reason I should be inconvenienced like this when I basically did everything right.  
Regards,
[redacted]

Hello,[redacted]  sold the business at [redacted]., Philadelphia, PA [redacted] to Warehouse 34 (d.ba. Warehouse 34 & [redacted]) on or about 5/1/2015.   Warehouse 34 is not subject to [redacted] policies and procedures.  We are unable to...

address this complaint because this customer purchased the furniture from the new owners.   This complaint and any future complaints regarding merchandise purchased from that location (Philadelphia, PA) after 5/1/2015  would need to be sent to [redacted]@warehouse34.com.   Please correct your records accordingly.Regards,Beverly G[redacted], Inc.

January 15, 2016Dear [redacted]:We are in receipt of your letter dated January 7, 2016 with regards to ID #[redacted].Please be advised that after several attempts to have the customer's furniture repaired, an exchange of merchandise was issued and our file was closed as of January 10, 2016.Sincerely,Kerry S. Office Manager

I have researched this and found the following to be true. The customer came into our store and was approached by a new salesperson who has been with us for 1 week. They picked out a dinette set on our floor. Apparently someone who was in our store earlier that day thought it would be...

funny to switch tags on two of our dinettes. When the customer selected the dinette the salesperson took the number off the tag and entered it into our system. He had no idea the tag was switched by a customer earlier in the day. We sent the merchandise that was on the order to the customer and this is when we all realized it was the wrong set. They were sent a set that we had on Black Friday Special for $129.99  In reality the set they wanted was actually $249.99. Once we realized what the problem was we tried to accommodate the customer by giving them $50 off the set they originally wanted. Even when this set is on sale the lowest we could ever sell it for would be $229. We took the price all the way down to $199. We ordered the proper set and it will be available for pick up or delivery to the customer on Wed 11/23.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER PLEASE NOTE THAT ONE ATTEMPT WAS MADE FOR REPAIR IN 83 DAYS SINCE OCTOBER 17TH. MY HUSBAND AND I FINALLY RECEIVED AN EXCHANGE ON JANUARY 10, 2016.
[redacted]