High Point Furniture Sales

My husband and I purchased a Robin Bruce by Rowe sectional in July of Michelle was the sales associate who assisted us in this purchase Within the first month we became concerned about the quality of our sofa and contacted Michelle at High Point Furniture Sales to make her aware of our concerns After several phone calls we were given the option of spending an additional $to remedy the issueWhen we informed them that we did not feel it was our responsibility pay to fix the issue, it was suggest that we sell the sofa on CraigslistWe have continued to pursue this issue, requesting that the manufacturer warranty this issue We were told that we would be contacted by the customer service department, but have not heard from Michelle or anyone at High Point Furniture Sales Our repeated attempts to contact them have gone unansweredIt is our experience that the customer service is nonexistent at High Point Furniture Sales and the quality of furniture is poor