High Point Furniture & TV

I purchased a sectional from this company, paid cash for it , after having it a short while, the filling in one of the recliners started faling out, I contacted the store several times, they acted like they didn't know who I was, I told them I would even take a new recliner not a whole sectional. I guess that's what you get for paying for something in full instead of making payments. I would not recommend them to anyone!! one time they told me they ordered springs and other stuff for me but ive never heard from them, my husband and I live alone and no one abuses the furniture, this was just a bad piece, and its Ashley signature design. As I was looking thru the folder, I saw where we paid for an extra warrantry, and it is not up till 2017< I feel the sofa should be replaced, ive given the chance to fix it.

Company did not follow through on delivery of furniture and now they want to charge us for goods not received. I put a down payment on a bedroom set the 20th of June 2016. The down payment was, to my understanding, a good faith payment to help with the business to finance the rest of the amount and to go ahead and order the furniture (we needed it delivered by the 1st of august). Upon our arrival (my husband is military and we moved to the area Aug. 1st) we went into the store to finish the paperwork and set the delivery. The company said that the furniture was not in and they would deliver it and it would be here in a week from that date and they would keep us updated. A week and a half went by and we did not hear from them so we called and asked what the problem was. They made some excuse about the furniture not being available because only part of the delivery was made and it should be in by the next week. We waited patiently, even though we had no furniture still, and when we did not receive an update call, we followed through to see if the furniture was in. The sales person we spoke with told us that it would be the end of september until they would get the furniture in. My husband was upset and a little irritated that they kept pushing the dates for delivery back and had no solution for the issue. He expressed this to them and they said that the best they could do is deliver a loaner set of furniture for us a week from the time they talked to him. My husband started to agree to this and I called back and said that that would not resolve our issue because we wanted what we ordered almost 2 months prior. We only had one maybe two phone calls from the furniture place with updates, when they said they would contact us. We have made most of the contact with them about our order. When they pushed the date of the order back until the of september we asked for a refund which they refused. I was never told that our downpayment was nonrefundable when we were talking back in june. We then filed a complaint with our bank for a dispute against the $400.00 downpayment. After that time we had no contact with the furniture place and they did not contact us at all regarding this issue, even though I'm sure they had already received the banks dispute notice. Then we had a phone call from a collections agency stating that we had a late payment on file with them. We called the furniture company to discuss this with them. When my husband asked the lady on the phone why we were being billed for furniture that we never received as of today, she said "ummm oh my God, HOLD ON", she sounded very irritated and not the least bit concerned with our complaint. She then gave us the number to the finance people and when we called the finance people and discussed our issue with them, they told us they would investigate our claims and get back with us. We did not hear back from them so we called back this afternoon and they said that the furniture company said that we were required to make the payments with or without the furniture because we signed a contract. The company also told the finance that they had contacted us several times trying to deliver the furniture, although we have not had any calls or voicemails from them in the past month at all. Regardless, how would they be able to deliver something that they stated would not be available until the end of september. We are very angry that they are trying to make us pay for the furniture because we have a contract that they did not hold their end up the bargain for.Desired SettlementWe would like the company to fix the credit problems that my husband will most likely have on his credit for not making payments to the finance department, and we would like the company to cooperate with the bank and let us have our refund of the $400.00 downpayment that was made. Business Response Contact Name and Title: [redacted] ManagerContact Phone: XXXXXXXXXXContact Email: [redacted]@yahoo.comWe have tried to fulfill the obligation of delivery. The $400.00 on June the 20th that the customer put down was in fact to lock in the sales price for the furniture and to order it The process was a buyers contract. The customer was informed that it could take 4-8 weeks for the bedroom set to come in and that the $400.00 was non refundable. The customer was also informed that if they wanted to cancel the order that the $400.00 would become a store credit. On August the 2nd the customer came into the store and we converted the buyers contract into a regular financed contract and the customer was informed that it would be looking at about another week to week in a half for the set to come in according to the manufacture. On August 11th the headboard, footboard,dresser, mirror,chest, and nightstand with the exception of the rails came in they were out of stock and the manufacture informed us that it would be another week for us to receive the rails. We got the rails in on August the 22 there was a delivery date set for August 29. Our delivery guys left to go to the customers house no one was home he called the customer and they informed him they had to go out of town that they would reschedule when they came back in town which is notated on the delivery copy. The same day the customer called and informed the store that they were out of town and would reschedule when they came back. Never heard back from them until the dispute came in the mail. We have signed documentation that the customer understood how our refund policy on special orders worked. A resolution that we could do we can work with the payment date so that it doesn't affect credit and deliver the furniture or they will have a $400.00 credit applied to the store. Consumer Response The call we made on August 12th was returned on August 15th by the store. The sales person that left a message told us that all of the furniture was not available that day. We again waited for the order to be complete. Upon calling the furniture store Friday, august 26th, to discuss the status of our furniture order, we were informed the the furniture set was not complete but we were not told any other details. My husband was upset about this and told the person he was speaking to, that he wanted to know what an alternate solution to this issue was. They discussed it and the person he was speaking to said that they could deliver lender furniture until our furniture was available. This was what we had agreed to have delivered on the 29th of august. We had an emergency and was not able to be home for the delivery and contacted the store first thing that morning. Whomever we spoke to on the 26th of August, told us that the furniture we ordered would not be available until the 22nd of September. We assumed that we would be contacted when the order had arrived but heard nothing more from the store. Again, we were upset because we were told the furniture would be available by the first of august and had already waited several weeks. There was no communication after that interaction. In light of their lack of timely delivery of our furniture, or even ongoing communication about the problem, we will settle for nothing less than refund of our $400.00, and cancellation of the contract (which was rendered null and void by their lack of prompt delivery as promised).

I purchased a sectional from this company, paid cash for it , after having it a short while, the filling in one of the recliners started faling out, I contacted the store several times, they acted like they didn't know who I was, I told them I would even take a new recliner not a whole sectional. I guess that's what you get for paying for something in full instead of making payments. I would not recommend them to anyone!! one time they told me they ordered springs and other stuff for me but ive never heard from them, my husband and I live alone and no one abuses the furniture, this was just a bad piece, and its Ashley signature design. As I was looking thru the folder, I saw where we paid for an extra warrantry, and it is not up till 2017< I feel the sofa should be replaced, ive given the chance to fix it.","neg-1