High Point Tire

Mr [redacted] - You are correct We did charge you TX Sales Tax I do apologize for the inconvenience this has caused you Allen Edmonds values you as a loyal customer We can only become better if things like this are brought to our attention I am personally looking into why you were charged TX Sales Tax I know you were refunded the incorrect sales tax Thank you for taking the time to point this out to us and giving us the chance to correct it Take care,Sarah [redacted] , Allen Edmonds

Thank you for bringing this to our attention Per my conversations and review of the notes with our [redacted] , the shoes were worn, we did agree to a one time return of the worn footwear and provided a pre-paid UPS label to have the pairs of shoes returned to us We did place an internal order for replacement shoes on 7/and they were shipped direct to the customer Per the tracking of the replacement order, the replacement shoes were delivered to the customer on 7/25/ I believe we have helped this customer with his request Thank you,Sarah [redacted] , Allen Edmonds Corporation

On Sat, Jul 29, at 12:PM, *** *** *** wrote:In regards to complaint ***.I am completely satisfied with the response and correction from Allen Edmonds.We would like the issue closed completely satisfied.Thank you.-- Have a great day!Andy ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was refunded the sales tax from Tx and good to go
Regards,
Chib ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Mark ***

Our *** *** *** reached out to the customer via email. Below is the email that was sent to him. We refunded him the money. Mr*** did not respond to the email sent by our ** ***. Dear Mr***; I did check with our finance department regarding the
tax in Maryland and it is 6%. You did place an order on our website and it shipped to Maryland so you would have to pay the 6% state taxI believe there is some confusion as you mentioned Texas taxIf you went into a store in Texas and purchased something you would be paying Texas tax not Maryland’s. When you have something shipped to you the tax charged would be the state where you are shipping the item to With all this being said I will go ahead and refund you the $that was charged to you We do apologize for any confusion this has brought to you and please let us know how we can be of further assistance to you Thank you for your purchase with Allen Edmonds as we do appreciate your business Sincerely, Kay *** *** ***Phone: ** *** ***

Thank you for bringing this to our attention.  Per my conversations and review of the notes with our [redacted], the shoes were worn, we did agree to a one time return of the worn footwear and provided a pre-paid UPS label to have the 3 pairs of shoes returned to us.  We did place an internal order for replacement shoes on 7/21 and they were shipped direct to the customer.  Per the tracking of the replacement order, the replacement shoes were delivered to the customer on 7/25/17.  I believe we have helped this customer with his request.  Thank you,Sarah [redacted], Allen Edmonds Corporation

Allen Edmonds reached out to the customer today, Friday, January 6, 2017.  Our Manager of Recrafting, Sandy [redacted] spoke with Mr. [redacted] and confirmed we would accept the valid Cobbler's Club card for his recraft order.  Mr. [redacted] will be dropping his shoes off at our Port...

Washington store.  Sandy sent Mr. [redacted] an email with the details and he appeared to be satisfied with the outcome.  Mr. [redacted] responded to our email with:"Hi Sandy-Thanks so much for your call this afternoon. I appreciate your quick follow-up and solution to the problem. Best, Mark"

Mr. [redacted] - You are correct.  We did charge you TX Sales Tax.  I do apologize for the inconvenience this has caused you.  Allen Edmonds values you as a loyal customer.  We can only become better if things like this are brought to our attention.  I am personally looking into why you were charged TX Sales Tax.  I know you were refunded the incorrect sales tax.  Thank you for taking the time to point this out to us and giving us the chance to correct it.   Take care,Sarah [redacted], Allen Edmonds