I want to clarify that Mr [redacted] ’s air conditioner issue was a leak of refrigerant When we tell homeowners about refrigerant repairs/leaks that there is no guarantee once the system starts to leak We can add the refrigerant and it can last years or more but, also, may not last a hours That is a standard phrase we use with our customers In addition, when a system leaks ice and condensation can form on the lines The system has to be turned off before we can look at I apologize that our technician did not communicate to our team and scheduler to connect with Mr [redacted] to schedule a time to take a 2nd look at the issue when he was told to turn his system off On 10/10/we contacted Mr [redacted] via email with details on his situation and how we are happy to take care of it They are as follows: With that in mind; we certainly can return to add pressure to the system again to see if it reveals a leak we did not find on the 13th There are a couple of things that can happen on this return call *Firstly for us to return and test the system again there will be no charge to you*If we find a leak – we repair it (this portion will be charged) and we add refrigerant at no charge to you *If we don’t find a leak then we have to decide what the next step is – or something else may reveal itself – that something else would be chargeable*We return and find that the system is holding the newly added refrigerant; then we need to find what else is causing the system to not function correctly In doing research on this issue did find an email response from Mr [redacted] on 10/15/ However, I thought he had not contacted us and thought the issue resolved We took no further action until the Revdex.com contacted us With that in mind, we have the repair options I detailed above and are happy to complete those as temperatures allow; Spring Otherwise, we are happy to refund him $ since the bulk of his repair was refrigerant; which has no guarantees Please let us know the next stepBest regards, Robin [redacted] High Road Heating & Cooling Co [redacted] Rockford, MN
I want to clarify that Mr [redacted] ’s air conditioner issue was a leak of refrigerant When we tell homeowners about refrigerant repairs/leaks that there is no guarantee once the system starts to leak We can add the refrigerant and it can last years or more but, also, may not last a hours That is a standard phrase we use with our customers In addition, when a system leaks ice and condensation can form on the lines The system has to be turned off before we can look at I apologize that our technician did not communicate to our team and scheduler to connect with Mr [redacted] to schedule a time to take a 2nd look at the issue when he was told to turn his system off On 10/10/we contacted Mr [redacted] via email with details on his situation and how we are happy to take care of it They are as follows: With that in mind; we certainly can return to add pressure to the system again to see if it reveals a leak we did not find on the 13th There are a couple of things that can happen on this return call *Firstly for us to return and test the system again there will be no charge to you*If we find a leak – we repair it (this portion will be charged) and we add refrigerant at no charge to you *If we don’t find a leak then we have to decide what the next step is – or something else may reveal itself – that something else would be chargeable*We return and find that the system is holding the newly added refrigerant; then we need to find what else is causing the system to not function correctly In doing research on this issue did find an email response from Mr [redacted] on 10/15/ However, I thought he had not contacted us and thought the issue resolved We took no further action until the Revdex.com contacted us With that in mind, we have the repair options I detailed above and are happy to complete those as temperatures allow; Spring Otherwise, we are happy to refund him $ since the bulk of his repair was refrigerant; which has no guarantees Please let us know the next stepBest regards, Robin [redacted] High Road Heating & Cooling Co [redacted] Rockford, MN