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High Springs Used Auto Parts

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High Springs Used Auto Parts Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: *** [redacted] *** [redacted] *** [redacted] I had filed a complaint after not being able to resolve a problem with high springs auto and was told several time I would receive a refund for a crank I ordered in may [redacted] told me I would receive the refund when they received the wrong part back via email and over the phone After I spoke with him they sent another crank ,and it's still not the correct crankI called and spoke with [redacted] and he said he couldn't believe that this happened He also said he had turned in the paperwork for me to receive a refund prior to the last time we spoke on August 19th and that he would try to fix the problem I tried to make contact on the 20th, and left a message with no call backI simply want a refund, not another part due to the length of time it has been I had to buy another motor to put in the car to get it back on the road and no longer need their partThis has gone on way to long and has cost me $on top of the $I spent due to shipping them the wrong part backI would be glad to ship them their crank back if they send me a prepaid shipping order Regards, [redacted] ***

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To whom it may concern:
I WRITING YOU TODAY ABOUT CLAIM # 10159924, THAT WAS FILED BY A *** *** ***, ON
AUGUST 04, ABOUT A CRANK SHAFT FOR A CHEVY CAPRICE LTSTYLEBACK ON MAY 23TH 2014,
MR*** BOUGHT THIS ITEM FROM MY COMPANTYIT WAS PULLED AND SHIPPED ON MAY 28TH BY
ONE OF MY DAY LABOR GUYSBY JUNE 2TH, ITEM WAS RECEIVED BY MR***AT THAT TIME HE CALLED AND TOLD MY SALES GUY *** CAICGO THAT WE SHIPPED THE WRONG CRANK SHAFT(CHEVY CRPRICE 4.3L V8,NOT
A (CHEVY CRPRICE L VLTCRANK SHAFT THAT WAS OR ORDEREDSO WE TOLD MR*** TO PLEASE RETURN THE CRANK SHAFT AND WE WOULD INSPECT THAT IT WAS SEND OUT WRONG AND SEND HIM A REPLACMENT! SO AS SOON AND I GOT THE ITEM BACK I SENT HIM A (L LTCRANKSHAFT) SO AS FAR AS I KNOW THIS DEAL IS DONE AND OVER WITH!
THANKS,
HIGHSPRINGSUSEDAUTOPARTS

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10159924
I am rejecting this response because:
[redacted]
[redacted]
[redacted]
[redacted]
I had filed a complaint after not being able to resolve a problem with high springs auto and was told several time I would receive a refund for a crank I ordered in may. [redacted] told me I would receive the refund when they received the wrong part back via email and over the phone.  After I spoke with him they sent another crank ,and it's still not the correct crank. I called and spoke with [redacted] and he said he couldn't believe that this happened.  He also said he had turned in the paperwork for me to receive a refund  prior to the last time we spoke on August 19th and that he would try to fix the problem.  I tried to make contact on the 20th, and left a message with no call back. I simply want a refund,  not another part due to the length of time it has been.  I had to buy another motor to put in the car to get it back on the road and no longer need their part. This has gone on way to long and has cost me $56 on top of the $225 I spent due to shipping them the wrong part back. I would be glad to ship them their crank back if they send me a prepaid shipping order.
Regards,
[redacted]

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