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High Tech Automotive, Inc.

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Reviews High Tech Automotive, Inc.

High Tech Automotive, Inc. Reviews (2)

BlackHawk Property Management & Realty did manage the property in question by the owners (per the Customer Statement) Per our agency and practice of managing properties, it is always are duty to listen and obey the requests of the owners We have many owner requests regarding move
outs of tenants We have a very detailed process to move out a tenant Tenants notify us through email or written letter that they will be moving out; account is updated to “Active - Notice Given” This notification process automatically notifies the owner via email that the tenant is scheduled to move out We then schedule a move out date with the tenant to do complete turnover At move out date, we walk through the property using the original move in sheet as basis for move out sheet The Property Manager walks the property comparing the current condition against the move in sheet, while also identifying any new possible damages that is deemed beyond wear and tear after a year tenancy In this property, the PM, from her experience, expertise and visible walk through found that the property was left in very good condition Pictures were taken throughout the home and in regularly problem areasThese pictures did not show anything to agree with the owners claims.Due to statute ARS 33-D, all refundable deposits must be returned within business days to the tenant, and therefore it is part of our process to return and mail certified as quickly as possible as not to jeopardize our legal obligation We refunded the full deposit to the tenant with complete confidence of our process.The process defined above is followed in detail on all our managed properties and in no way were we negligent in our process and decision to refund deposits We communicated extensively with the owner explaining in detail that in our expert opinion their claim for tenants to pay for what they found after our walk-through was either wear and tear or owner’s responsibility because it was not due to tenant negligence or in no way could be caused by tenants. Note: All move in, move out documents and pictures throughout the tenancy are available if necessary and upon request Customer Request to InspectPer our process, we always allow owners to be involved with or part of the move out if they choose We have never denied this request nor did we in this case The PM has no recollection of this request when speaking to the owner at any time nor did the PM have any reason not to abide by owner We process and document as much as possible to capture all discussions and decisions made from all our texts, emails or on-line communication there is not such request there either.Customer Claim regarding repairs and conditionOur professional opinion and knowledge of condition of property stands that the owner is beyond reasonable as to what wear and tear is considered in a rented home after years They claim that repairs were not completed were followed up by us, one-by-one Each invoice, record of repair and vendor was provided to the owner They claim at one point unable to view the invoices, however, I was able to show and prove to them that it was always there and how to access In any event, I still sent them a copy of each invoice that was in question Claimed DamagesThe pool pump to the best of our knowledge was working at time of move out The owner called us weeks after the move out claiming that the pool pump was flooding the yard We eventually found that it was a pvc pipe underground that could have not possibly been any sort of tenant negligence as they claim when they, the tenant, no longer lived in the property It wasn’t until a day or so later that the owner then claimed the pump was damaged The owner claimed that because the tenant backwashed in the area of the pump it damaged the pump; however the tenant had been successfully maintaining the pool for years without any major pump issues reported. We discussed many of their claims of which were beyond reasonable and many of these now claims were never reported until this report months after move out There is day refund for a reason. We also explained to the owner that if they felt that any repairs should have been paid by the tenant that it was their legal right to go after the tenant for those charges We attempted to reach out to the tenant to collect the amount asked by the owner regardless of the fact that they told us they were selling the property and no longer needed our services after tenant moved out This report claims they have not been able to rent the property since This is completely contradictory to everything they told us repeatedly.Meeting OwnersWe did everything to explain our position and they made call after call to us to continue complain their point They called at one point on the road starting the phone call with an accusatory statement we needed to fix and pay for a flood in their backyard that they were literally driving to from their home in New Mexico This is when I explained we needed to know details and we no longer managed the property and could not make any decisions without details and they became loud and continued blaming us for this incident I still agreed to meet them at the house, which we did Owner InvoiceI explained to the owner that they could attempt to collect what they felt was the cost to repair but we did not agree with their assessment and charge They sent us a personal invoice that I explained everything could not be charged to the tenant as it was clearly not due to negligence We reviewed the invoice and made suggestions to what may be debatable and sent the invoice to the tenant, which they denied to pay as they felt it was left in great condition Access DocumentsAll documents have been, are still accessible and have never been turned off as they claim I also found that they even accessed their account as late as 6/5/ It has become very apparent they have continued to make untrue statements without proof and every time we provide what they ask for or documentation to disprove their claims they disregard it and continue to further claims EmailWe sent an email with the invoice to the tenant who replied days later and the tenants reply to their request was forwarded to the owner days later .ConclusionWe have in no way misrepresented or were negligent in any facet of the service we provided This has become an act of continued statements on their part that we find we must continue to answer unreasonably We followed a defined process that was followed with written documentation and pictures for move in and move out All invoices for work done were not only provided at the time of the work to the owner but, were also sent via email to the owner as well as detailed explanation as to how to access on their web based portal Based on the process, experience and knowledge, we made and stand by our professional decision to refund deposits.If they choose to be compensated they will need to refer back to the tenant as we have repeatedly made clear to themThese charges are the owners expense and at the very least, if they disagree they are within their right to recover from the tenant, not us. Also, they cancelled their management agreement with us almost immediately after the tenant move out claiming they were going to sell the property and they were no longer going to rent it, a complete contradiction from this statement.Any documents you may need can be provided at your request.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.July 14, 2015Re:  Case No. [redacted] – Claim against Blackhawk Property Management & RealtyDear  _________,We are responding to Blackhawk’s response regarding our claim filed against them in June 2015.  Thank you, Cheyenne, for the extension of one day (due to the death of Pablo’s uncle).When we were advised of the tenant’s intent to move out, we contacted the Property Manager, [redacted], and asked that she not release any deposits until we, as owners, had also inspected the property. Ms. [redacted] agreed and said she would do a thorough inspection of the property. Mr. [redacted] states refundable deposits must be returned within 14 days.  We advised Ms. [redacted] the earliest we could schedule a trip to Arizona would be on April 10—still well within the 14 day timeframe.  She ignored our request that we inspect the property, she “performed” her Move Out and returned all the tenant’s deposits within 48 hours.  Blackhawk did not follow their own “detailed process to move out a tenant”.   There are items that were visibly noticeable had the Property Manager followed her move out list.  We did not have extensive communication with the Property Manager nor Blackhawk as they stated—several times messages were left unreturned –via email, texts or Blackhawk’s owner portal.  Not all communication was done through the portal as many messages we had left on there were left unanswered or answered days later.  We found it was not a reliable way to communicate with our Property Manager so we called or texted her for the most part.  We do understand that a home will have reasonable wear and tear after a tenant has been in the property for almost 3 years.   However, when the Property Manager initially met with [redacted] to sign the contract, she stated that the deposits secured from the tenants would be used to ensure the property would be in the same condition it was in upon us turning it over to Blackhawk to manage.   Carpets would be cleaned, damages would be repaired—all using the tenant’s deposits secured for just that situation.  We did expect to do minimal cleaning and repainting in order to re-rent or re-lease the property.  Due to Blackhawk’s negligence in doing a thorough inspection or Move Out when the tenants left, we have had to repair damages, clean and paint at our own cost.  Mr. [redacted] states an accusatory statement was made while on a phone call while we were driving to Arizona.  Mr. [redacted] should be reminded that HE was the one who got defensive and very aggressive and hung up on us.  We told him we had been contacted by a neighbor that our yard was flooding.  The person handling our pool maintenance turned off the water to our property.  We asked Mr. [redacted] to send someone to repair it although we had already paid for it once before.  This was on April 10 or 11, Blackhawk was still supposed to be managing our property.  Mr. [redacted] mentions in his letter that he told us Blackhawk no longer managed our property.  We did not notify them of our intent to terminate until after that visit, sometime in late April, with the effective date of termination being May 22, Blackhawk requiring written 30 day notice.   Blackhawk was the property management company at that time and had $300 of our money in an account to be used for repairs/maintenance on the property.   After Mr. [redacted] hung up on us, we did call back a few hours later to see if he would now be reasonable and speak to us without being aggressive or defensive.   We asked him to meet us at the property so he could see for himself the condition the home was left in after he said the Property Manager had “performed her Move Out”.   Mr. [redacted] and [redacted] met us at the property the next day.  We asked him to walk through and pointed out the damages.   [redacted] stated IN FRONT OF BOTH OF US AND MR. [redacted] that she had not looked at “everything”.  She did not open cupboards, she did not even go outside the home, she did not open drawers, the oven or refrigerator, check the outside porch roof (where an antenna was attached to the home without our consent).  She stated the house “looked clean”.   Her “looking around” does not constitute a thorough Move Out inspection.  The pool pump was damaged by the tenant doing a backwash or several backwashes directly in the pool pump area.  We initially wanted to require the tenant to hire a pool service or raise the rent to include payment for a pool service.   [redacted] assured us that the tenants had a pool before and knew how to maintain it properly.  We still had our pool service go by for routine maintenance and he did report to us several times that there were issues with how the pool was being maintained.  The tenants have a son who is mentally challenged and he told our pool maintenance man that he had taken apart or was going to take apart the filter system to see how it worked.  We were told that it did look like someone had fooled around with the filter.  We paid for the repair/maintenance and asked [redacted] to remind the tenants not to let their son fool around with the pool system.   There was a service call regarding the pool system however Blackhawk did not label it as such, they called it a water leak.  Little did we know that they would use that later to obscure the fact that there had been a prior issue with the pool.  Mr.  [redacted] states that we are only now reporting these issues.  That is clearly wrong.  When we met with Mr. [redacted] and [redacted] on April 10-11, Mr. [redacted] acknowledged that it was evident that a thorough Move Out inspection had not been done but asked us to provide a list and the cost for repair.  If costs were reasonable, we would be reimbursed.  He even told us to “go high” on the invoice we would submit to him.   We did not.  We sent an initial invoice which he claimed could not be considered as the items listed were considered “normal wear and tear”.   We did not even list ALL the repairs we’ve had to make to the home.  We submitted an invoice that was far below what we had spent but conceded so that we would get at least some money back.   Several calls and texts to Mr. [redacted] went unanswered.   I think he finally responded when he realized we were not just going to “go away”.  Mr. [redacted] led fooled us into believing that he was trying to work with us, calls kept going back and forth, asking us to take this off the invoice, discussions, etc.  This wasted a lot of time when he had no intent of ever taking our claim seriously.Our agreement was with Blackhawk to manage our property.  Mr. [redacted] wants us to sue the tenants to recoup our losses, the monies we are out due to having to repair and replace items in our property—all due to the mismanagement of our property by Blackhawk.  Of course, the tenant is not going to want to pay for any damages, the Property Manager did not do her job properly and returned ALL the deposit money immediately.  We should not have to sue the tenant IF Blackhawk had upheld their end of the agreement with us to manage our property.   The amount of the invoice is but a small portion of the money we have had to pay just to get our property in condition to re-rent.  At no time, did we tell Blackhawk we were going to sell the property.  We may have mentioned that we didn’t know if we were going to sell or rent again but that is our business,  even so, how does that pertain to their mismanagement of the property?Yes, we tried to access our documents through the portal in early June and were no longer able to access our account.  So his statement that we accessed our account on June 5 is not accurate.   We tried to so we could print out our statements and bills received for maintenance and repairs on our property and our account no longer existed.  We have attached pictures of the property and damages.  And as stated before, this is not even the complete list of damages.   In hindsight, we should have provided a full list to Mr. [redacted], and not conceded to take items he considered wear and tear off the invoice.   If Blackhawk cared about its clients and reputation, Mr. [redacted] would have acknowledged in writing, not just verbally as he did to us, that they were at fault and reimbursed the small amount we were asking for.  We have spent far more than what we asked for on the invoice, we have travelled to Arizona on four separate occasions to work on the house, get it in condition for leasing, and to hire a new management company.  These expenses have taken a toll on our financial situation.  We hired Blackhawk to take care of our property and they failed miserably.  Attached are photographs of the damages with a brief description.• Water damage underneath the kitchen sink.   The bottom is caved in.  The disposal had been leaking  (long-term).  We were told tenants had not placed a call to Blackhawk for repair.  • The same area from a different angle.• Gouges and glue residue on kitchen wall.• A second picture showing the gouges and glue residue on kitchen wall.• A third picture showing the gouges and glue residue on kitchen wall.• Bedroom 1 carpet is filthy, despite PM saying it had been “professionally cleaned.”• Bedroom 2 carpet in same condition.• Gouge/scrape on wall in hallway.• Baseboard removed from master bath.• Another gouge/scrape on wall in a different area of the home.• Gluey, gunky residue of 2-3 inches width.• Another view of the same residue.• Another view of the water damage underneath the kitchen sink.• Another view – here the bottom has been removed for replacement.• Another view – note the spewed sewage on the wall, minor mold.• Another view  of the water damage underneath the kitchen sink.• Receipt to replace damaged pool pump.  • (2  photos)  Patched holes in living room.  There were holes from nails all over the home, too many to count.  These were patched and painted.• (3 photos) The water leak outside the home that was paid for out of our account once before.• (3 photos) The attached dish that was not approved by us as homeowners, and the holes in the porch roof as a result of the attached dish.• (4 photos) Pool pump area.  The gray material is backwash residue.  The tenant did not pull the hose out of the pool pump area.  Other items that we have had to replace or repair but were not included on the invoice because Mr. [redacted] led us to believe that we would not get reimbursed for include:• 7-10 bougainvillea plants that were “hacked off at the root”• Painting of the home-though a deposit had been secured by Blackhawk to re-paint upon the tenant’s exit.• A thorough cleaning of the home, including the blinds, refrigerator, cupboards, inside and out, floors, showers and tub areas.• Replacement of blind wands – all were missing.We would still hope that this dispute can be resolved through the Dispute Resolution Department of the Revdex.com.  Please contact us if you require anything further or need clarification.  We look forward to hearing from you soon.Sincerely,[redacted] and [redacted]
Regards,
[redacted]

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Address: 2324 10th Avenue South, Great Falls, Montana, United States, 59405

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