High Tech Automotive

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.July 14, 2015Re: Case No [redacted] – Claim against Blackhawk Property Management & RealtyDear _________,We are responding to Blackhawk’s response regarding our claim filed against them in June Thank you, Cheyenne, for the extension of one day (due to the death of Pablo’s uncle).When we were advised of the tenant’s intent to move out, we contacted the Property Manager, [redacted] ***, and asked that she not release any deposits until we, as owners, had also inspected the propertyMs [redacted] agreed and said she would do a thorough inspection of the propertyMr [redacted] states refundable deposits must be returned within days We advised Ms [redacted] the earliest we could schedule a trip to Arizona would be on April 10—still well within the day timeframe She ignored our request that we inspect the property, she “performed” her Move Out and returned all the tenant’s deposits within hours Blackhawk did not follow their own “detailed process to move out a tenant” There are items that were visibly noticeable had the Property Manager followed her move out list We did not have extensive communication with the Property Manager nor Blackhawk as they stated—several times messages were left unreturned –via email, texts or Blackhawk’s owner portal Not all communication was done through the portal as many messages we had left on there were left unanswered or answered days later We found it was not a reliable way to communicate with our Property Manager so we called or texted her for the most part We do understand that a home will have reasonable wear and tear after a tenant has been in the property for almost years However, when the Property Manager initially met with [redacted] to sign the contract, she stated that the deposits secured from the tenants would be used to ensure the property would be in the same condition it was in upon us turning it over to Blackhawk to manage Carpets would be cleaned, damages would be repaired—all using the tenant’s deposits secured for just that situation We did expect to do minimal cleaning and repainting in order to re-rent or re-lease the property Due to Blackhawk’s negligence in doing a thorough inspection or Move Out when the tenants left, we have had to repair damages, clean and paint at our own cost Mr [redacted] states an accusatory statement was made while on a phone call while we were driving to Arizona Mr [redacted] should be reminded that HE was the one who got defensive and very aggressive and hung up on us We told him we had been contacted by a neighbor that our yard was flooding The person handling our pool maintenance turned off the water to our property We asked Mr [redacted] to send someone to repair it although we had already paid for it once before This was on April or 11, Blackhawk was still supposed to be managing our property Mr [redacted] mentions in his letter that he told us Blackhawk no longer managed our property We did not notify them of our intent to terminate until after that visit, sometime in late April, with the effective date of termination being May 22, Blackhawk requiring written day notice Blackhawk was the property management company at that time and had $of our money in an account to be used for repairs/maintenance on the property After Mr [redacted] hung up on us, we did call back a few hours later to see if he would now be reasonable and speak to us without being aggressive or defensive We asked him to meet us at the property so he could see for himself the condition the home was left in after he said the Property Manager had “performed her Move Out” Mr [redacted] and [redacted] met us at the property the next day We asked him to walk through and pointed out the damages [redacted] stated IN FRONT OF BOTH OF US AND MR [redacted] that she had not looked at “everything” She did not open cupboards, she did not even go outside the home, she did not open drawers, the oven or refrigerator, check the outside porch roof (where an antenna was attached to the home without our consent) She stated the house “looked clean” Her “looking around” does not constitute a thorough Move Out inspection The pool pump was damaged by the tenant doing a backwash or several backwashes directly in the pool pump area We initially wanted to require the tenant to hire a pool service or raise the rent to include payment for a pool service [redacted] assured us that the tenants had a pool before and knew how to maintain it properly We still had our pool service go by for routine maintenance and he did report to us several times that there were issues with how the pool was being maintained The tenants have a son who is mentally challenged and he told our pool maintenance man that he had taken apart or was going to take apart the filter system to see how it worked We were told that it did look like someone had fooled around with the filter We paid for the repair/maintenance and asked [redacted] to remind the tenants not to let their son fool around with the pool system There was a service call regarding the pool system however Blackhawk did not label it as such, they called it a water leak Little did we know that they would use that later to obscure the fact that there had been a prior issue with the pool Mr [redacted] states that we are only now reporting these issues That is clearly wrong When we met with Mr [redacted] and [redacted] on April 10-11, Mr [redacted] acknowledged that it was evident that a thorough Move Out inspection had not been done but asked us to provide a list and the cost for repair If costs were reasonable, we would be reimbursed He even told us to “go high” on the invoice we would submit to him We did not We sent an initial invoice which he claimed could not be considered as the items listed were considered “wear and tear” We did not even list ALL the repairs we’ve had to make to the home We submitted an invoice that was far below what we had spent but conceded so that we would get at least some money back Several calls and texts to Mr [redacted] went unanswered I think he finally responded when he realized we were not just going to “go away” Mr [redacted] led fooled us into believing that he was trying to work with us, calls kept going back and forth, asking us to take this off the invoice, discussions, etc This wasted a lot of time when he had no intent of ever taking our claim seriously.Our agreement was with Blackhawk to manage our property Mr [redacted] wants us to sue the tenants to recoup our losses, the monies we are out due to having to repair and replace items in our property—all due to the mismanagement of our property by Blackhawk Of course, the tenant is not going to want to pay for any damages, the Property Manager did not do her job properly and returned ALL the deposit money immediately We should not have to sue the tenant IF Blackhawk had upheld their end of the agreement with us to manage our property The amount of the invoice is but a small portion of the money we have had to pay just to get our property in condition to re-rent At no time, did we tell Blackhawk we were going to sell the property We may have mentioned that we didn’t know if we were going to sell or rent again but that is our business, even so, how does that pertain to their mismanagement of the property?Yes, we tried to access our documents through the portal in early June and were no longer able to access our account So his statement that we accessed our account on June is not accurate We tried to so we could print out our statements and bills received for maintenance and repairs on our property and our account no longer existed We have attached pictures of the property and damages And as stated before, this is not even the complete list of damages In hindsight, we should have provided a full list to Mr***, and not conceded to take items he considered wear and tear off the invoice If Blackhawk cared about its clients and reputation, Mr [redacted] would have acknowledged in writing, not just verbally as he did to us, that they were at fault and reimbursed the small amount we were asking for We have spent far more than what we asked for on the invoice, we have travelled to Arizona on four separate occasions to work on the house, get it in condition for leasing, and to hire a new management company These expenses have taken a toll on our financial situation We hired Blackhawk to take care of our property and they failed miserably Attached are photographs of the damages with a brief description.• Water damage underneath the kitchen sink The bottom is caved in The disposal had been leaking (long-term) We were told tenants had not placed a call to Blackhawk for repair • The same area from a different angle.• Gouges and glue residue on kitchen wall.• A second picture showing the gouges and glue residue on kitchen wall.• A third picture showing the gouges and glue residue on kitchen wall.• Bedroom carpet is filthy, despite PM saying it had been “professionally cleaned.”• Bedroom carpet in same condition.• Gouge/scrape on wall in hallway.• Baseboard removed from master bath.• Another gouge/scrape on wall in a different area of the home.• Gluey, gunky residue of 2-inches width.• Another view of the same residue.• Another view of the water damage underneath the kitchen sink.• Another view – here the bottom has been removed for replacement.• Another view – note the spewed sewage on the wall, minor mold.• Another view of the water damage underneath the kitchen sink.• Receipt to replace damaged pool pump • ( photos) Patched holes in living room There were holes from nails all over the home, too many to count These were patched and painted.• (photos) The water leak outside the home that was paid for out of our account once before.• (photos) The attached dish that was not approved by us as homeowners, and the holes in the porch roof as a result of the attached dish.• (photos) Pool pump area The gray material is backwash residue The tenant did not pull the hose out of the pool pump area Other items that we have had to replace or repair but were not included on the invoice because Mr [redacted] led us to believe that we would not get reimbursed for include:• 7-bougainvillea plants that were “hacked off at the root”• Painting of the home-though a deposit had been secured by Blackhawk to re-paint upon the tenant’s exit.• A thorough cleaning of the home, including the blinds, refrigerator, cupboards, inside and out, floors, showers and tub areas.• Replacement of blind wands – all were missing.We would still hope that this dispute can be resolved through the Dispute Resolution Department of the Revdex.com Please contact us if you require anything further or need clarification We look forward to hearing from you soon.Sincerely, [redacted] and [redacted] Regards, [redacted]

I highly recommend this repair shop
They did an amazing job and I am thrilled to find a reliable honest mechanic with fair prices for services rendered
I will be a repeat customer
A friend referred us there and we are satisfied grateful customers
We received excellent service