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High-Tech Battery Solutions, Inc.

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Reviews High-Tech Battery Solutions, Inc.

High-Tech Battery Solutions, Inc. Reviews (2)

Initial Business Response /* (1000, 8, 2016/01/16) */
Mrs. [redacted] had contact me looking for a specific charger for an older style LG cell phone. She had first attempted to locate the charger by going to a local [redacted] location, at that location a sales representative informed her that they no...

longer carried the charger for this particular unit and gave her a model number that she can search the internet for in order to find an available replacement. The [redacted] representative had given Mrs. [redacted] the incorrect model number, so when she had called us we had ordered for her and sent out the correct cell phone charger for a model of phone she did not have. When she had received the charger and saw that it would not fit her phone she was upset and gave us a call to let us know that we had made a mistake and that we needed to fix it ASAP. After going back over the model number she had and comparing it with the charger we had sent out we realized something was not adding up. I then had Mrs. [redacted] remove the battery from her phone to get access to the back panel that displayed the model number of the phone. It turns out the phone was a completely different model than what she had thought. All in all we got the correct charger to Mrs. [redacted] a few days later and her phone is back up and running.

Initial Business Response /* (1000, 14, 2016/02/16) */
Please see the attached letter from the business:
Hello,
[redacted] had purchased the very last Motocross YTX9-BS battery from us that we had listed (and in stock) on the [redacted] market place. The day after the order was placed, the package was...

picked up along with several others that day on a regularly scheduled USPS pickup. The package was scanned into the USPS system to show that it was picked up from our facility on that day. After the initial pickup of the package the tracking information was not updated for several days. During these several days [redacted] had emailed us every day (sometimes more) informing us that his tracking number was not updating. [redacted] was informed that we were in contact with the USPS customer service to track down his package and that we were doing everything possible to speed up this process.
After a few days of waiting with no further updates on the tracking information from the USPS [redacted] then proceeded to contact the USPS on his own accord. He had exchanged emails with a random customer service representative who claimed that we had most likely not shipped the item out. This information upset [redacted] and he then proceeded to send condescending emails calling us frauds and so forth demanding that we send out another item to him due to his new doubts about the tracking information that clearly stated the package was picked up from our facility.
Unfortunately we did not have another Motocross YTX9-BS battery to send out at the time. In an attempt to settle this dispute with [redacted] I had initiated a full refund for him and told him to keep the battery if it were to arrive to his location. Instead of settling the dispute as I had originally intended [redacted] then sent out another email stating that he would leave horrible reviews on every review oriented site at his disposal if we did not send him another battery free of charge.
In conclusion, [redacted] had indeed ended up getting his original battery a few days later. So not only did [redacted] get to leave negative reviews about our company on both [redacted] and now apparently the Revdex.com, he also got a motorcycle battery for free.
Initial Consumer Rebuttal /* (2000, 16, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do not agree with the companies characterizations or response, or timeline, I have moved on from this.

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