Sign in

High Tech Cleaning, Inc.

Sharing is caring! Have something to share about High Tech Cleaning, Inc.? Use RevDex to write a review
Reviews High Tech Cleaning, Inc.

High Tech Cleaning, Inc. Reviews (13)

At the time of this complaint, we actually didn’t list items as being instock or out of stock. For phone orders we clearly provided estimated time of shipment for a special order custom built item. This was a special order body kit for the customers Nissan 240SX that had to come in from
Japan. There can be issues with the USA importer related to customs and container arrivalWhen we give someone an ETA, that ETA is based on what the importer provides us. We constantly update the customer with the status if that changes. For example, these were documented to the customer: **in stock ready to go as of is ONLY - front & rear bumper and bushing set - STILL WAITING ON side skirts and front fenders- 8-weeks ** KB Production was pushed back, eta is late January for the Aero Kit.*12/per email from John: ETA is about to weeksproduction was delayed- SS 01/09/There is further correspondence via email. All invoices sent to customers have a link to our Terms and Conditions as well as them being on our site https://www.vividracing.com/catalog/termsconditions-i-6.html. We do mention that “Special Order Items Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts“ We do have employees here where we take all customer service issues seriously. We have live chat, phone, email to get ahold of us. Now this customer is in Canada. It is very difficult to get them freight shipments at an affordable price. Their resolution to give them FREE shipping duty and brokerage is impossible

Nobody held anything hostage. The refund was issued yesterday for the full amount. Thank you

Thank you for your concern. You ordered wheels on October 5th and a note was made "Customer is aware of purchasing wheels from us and will purchase separate wheel elsewhere." The wheels were shipped out via UPS with tracking *** and delivered to you
10/14/17. An RMA was then sent to you on 10/for the return. I assume this took a day or to get shipped back to *** ***. Transit time is about 2-days. Then the return has to be inspected. Overall, everything was on time with our policies. A refund was issued Oct for 933.94.Thank youDan

Customer ordered a product on 11/15/2016.    This was ordered online by the customer.  We shipped the part out.  Customers mechanic told him he did not recommend the part and it would cause damage.  This is a matter of opinion and out of our control.  This was...

noted on the customer account on 12/1.  On 12/6 a RMA was sent to the customer.  This would require the customer to return the part, it to be inspected, then a  refund given in accordance with our policies  [redacted] If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee.  Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Vivid Racing warehouse are shipped via Fedex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package.  If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file.  Because of the Christmas holiday and company breaks, this was processed and refunded to the customer once it was received and gone through the system.  They received a refund less the restocking fee  on 1/13/17.

I'm sorry for the delay in the response.  We aren't as active on this website anymore.  The issue was resolved with the customer long ago.  We worked with the vendor because the hood was damaged and got a credit we then matched the vendor credit to make the customer happy with the...

refund amount.  He has been refunded and this matter is closed.   If there is ever a problem please let us know as we are happy to work to resolve any issues that occur to the best of our abilities.   RobVivid Racing

Explained to customer immediately that we couldn't honor the sale.  Unfortunately the vendor in Japan had raised the retail price drastically.  We informed the customer of the change.  He declined to want to proceed at that point.  Most of the rare japanese parts don't have much...

margin etc by the time we freight them in so this was the best we could offer to the customer.  I'm sorry that this situation occured but we reserve the right to not process an order based on mistakes or changes in products pricing.  This was the case unforunately.  The customer was refunded yesterday.

As stated below in this message, my mechanic didn't recommend installing this part and it may cause damage to the OEM parts. It may have been because of an production error or it doesn't fit properly. Hopefully, this will clarify any misunderstandings about my complaint.Sincerely,[redacted]My resolution is to receive the remaining refund or some type of reimbursement.

Thank you for your response. We do not give out credit card data.  Everything we do is via SSL encryption.  Because you live in another country, you have to pay broker fees and import duties.  There is nothing we can control about that.  We apologize you are upset about this.  Our customer team is very attentive via email and phone support.  We just now responded to the complaint as it was brought to our attention from the Revdex.com.  Its best to speak with the owners directly of the company if you have issues.

I never recieved the wheel I was sent to wrong address a mistake on vivid racing part. therefore They held my refund hostage for their own caladeral gain .  it has been 3 weeks and still no refund.

The order was received on 11/17/16 for an ArmyTrix exhaust system.  This special order system built in Taiwan and then shipped via ocean freight for the USA importer had a ETA quoted of 1-2 months.  We have holiday time for Christmas which delays shipping.  Then we have Chinese New...

Year at the end of January.  The Exhaust Shipment was delivered via Fedex on 1/31/17 [redacted].    The 1 item for the performance ecu tuning box was backordered.  Armytrix notified us finally they were discontinuing this item which was out of our control.  The customer was refunded in full on 3/31/17

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

You were issued a refund for $124.86 which included the 10% restocking fee charged by the manufacture.  This refund was issued on 1/13/17.  The manufacture charges a restocking fee like most companies.  Our terms and conditions state a 25% restocking fee but we got that lowered for you.  If you order a product and do not want it, restocking fees do apply.  It is the responsibility of the buyer to research what they are buying.  The opinion of your mechanic is out of our control.  This is/was a perfectly good working product.  There is nothing further we can do for this transaction from a year ago.

It took them 3 years to respond this this complaint. I was charged brokerage one and a half year after I received this product without notice on my credit card. They gave another company my credit card information without informing me clearly. There practices are terrible and un-professional. Customer service would often just hang-up when I was in contact with them. I have never dealt with them again and advice everyone I meet to avoid this company.

Check fields!

Write a review of High Tech Cleaning, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

High Tech Cleaning, Inc. Rating

Overall satisfaction rating

Add contact information for High Tech Cleaning, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated