High Tech Cleaning

Customer ordered a product on 11/15/ This was ordered online by the customer We shipped the part out Customers mechanic told him he did not recommend the part and it would cause damage This is a matter of opinion and out of our control This was noted on the customer account on 12/ On 12/a RMA was sent to the customer This would require the customer to return the part, it to be inspected, then a refund given in accordance with our policies [redacted] If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee Shipping is not refundable in either directionAll items wanting to be return MUST be reported within days of the original invoice dateNo items will be returnable after daysAll products shipped from the Vivid Racing warehouse are shipped via Fedex or Freight and require a signature when deliveredSome packages shipped from the manufacturer may or may not require signatures for package releaseFedex, UPS, and DHL have package pick up locations if you are unable to sign for the package If the package is returned to Vivid Racing or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking feeThese fees will be charged to your account on file Because of the Christmas holiday and company breaks, this was processed and refunded to the customer once it was received and gone through the system They received a refund less the restocking fee on 1/13/

As stated below in this message, my mechanic didn't recommend installing this part and it may cause damage to the OEM partsIt may have been because of an production error or it doesn't fit properlyHopefully, this will clarify any misunderstandings about my complaint.Sincerely, [redacted] ***My resolution is to receive the remaining refund or some type of reimbursement

The order was received on 11/17/for an ArmyTrix exhaust system This special order system built in Taiwan and then shipped via ocean freight for the USA importer had a ETA quoted of 1-months We have holiday time for Christmas which delays shipping Then we have Chinese New Year at the end of January The Exhaust Shipment was delivered via Fedex on 1/31/ [redacted] The item for the performance ecu tuning box was backordered Armytrix notified us finally they were discontinuing this item which was out of our control The customer was refunded in full on 3/31/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

I never recieved the wheel I was sent to wrong address a mistake on vivid racing parttherefore They held my refund hostage for their own caladeral gain it has been weeks and still no refund

Explained to customer immediately that we couldn't honor the sale. Unfortunately the vendor in Japan had raised the retail price drastically. We informed the customer of the change. He declined to want to proceed at that point. Most of the rare japanese parts don't have much... margin etc by the time we freight them in so this was the best we could offer to the customer. I'm sorry that this situation occured but we reserve the right to not process an order based on mistakes or changes in products pricing. This was the case unforunately. The customer was refunded yesterday.

Thank you for your responseWe do not give out credit card data Everything we do is via SSL encryption Because you live in another country, you have to pay broker fees and import duties There is nothing we can control about that We apologize you are upset about this Our customer team is very attentive via email and phone support We just now responded to the complaint as it was brought to our attention from the Revdex.com Its best to speak with the owners directly of the company if you have issues

It took them years to respond this this complaintI was charged brokerage one and a half year after I received this product without notice on my credit cardThey gave another company my credit card information without informing me clearlyThere practices are terrible and un-professionalCustomer service would often just hawhen I was in contact with themI have never dealt with them again and advice everyone I meet to avoid this company

You were issued a refund for $which included the 10% restocking fee charged by the manufacture This refund was issued on 1/13/ The manufacture charges a restocking fee like most companies Our terms and conditions state a 25% restocking fee but we got that lowered for you If you order a product and do not want it, restocking fees do apply It is the responsibility of the buyer to research what they are buying The opinion of your mechanic is out of our control This is/was a perfectly good working product There is nothing further we can do for this transaction from a year ago