Twenty years ago my company began selling far infrared saunas When I chose a manufacturer, I insisted that that manufacturer ( [redacted] ** [redacted] ) write the warranty that obligated them to respond to all warranty claims *** [redacted] did so and they, not High Tech Health, are the warrantor I did so for one reason: High Tech Health International would not have access to all the suppliers for all the parts that comprise a sauna You may note that virtually all small companies that sell products have warranties obligating the manufacturer The warrantor of Ms [redacted] ’s sauna and the sauna owned by her father-in-law is [redacted] Theirs is the name on the warranty in [redacted] ’s possession, not High Tech Health International Inc.Having written the above, I must state that we feel a moral obligation if not a legal one, to help our customers in any way we can, to reach a satisfactory resolution with [redacted] .In the case of the [redacted] s, we feel the same way they do: [redacted] should replace the wooden panel We have placed countless emails and phone calls to [redacted] on their behalf and have been told many reason why they cannot replace the panels at this time but would “soon” I got to the point that we bypassed their sales office in Buena Park and went directly to the head of manufacturing in China We are now assured that the panels have arrived in the United States, but, coincidentally, at the same time as their United States distribution center is moving to Tennessee We expect the replacement panels to be shipped to the [redacted] within two weeks as promised by ***.Although it is clear that the responsibility lies with the warrantor and any complaint to the Revdex.com should have been filed against [redacted] Products, we will continue to support our customer in every way possible to make certain they are happy with their purchase.If I may, I suggest that the customer let us deal with this directly as we may have more influence.We will promptly notify the [redacted] the moment the panels have been shipped.Meanwhile, I suggest that the Revdex.com get of copy of the warranty from the [redacted] as proof that the warranty complaint should have been filed against [redacted] and any mention of High Tech Health products should be deleted.Sincerely [redacted]
This complaint against High Tech Health International Inc was mistakenly made The warranty on this product is signed by [redacted] and it is their obligation to meet their responsibilities, not High Tech Health.Although we are not obligated to do so, we always do our best to help the purchaser solve any problems with the warrantor [redacted] has not been responsive to our phone calls either.We have personally and at our expense, located a power supply and it has been received by [redacted] The problem is solved.Sincerely, [redacted] High Tech Health International Inc
Twenty years ago my company began selling far infrared saunas When I chose a manufacturer, I insisted that that manufacturer ( [redacted] ** [redacted] ) write the warranty that obligated them to respond to all warranty claims *** [redacted] did so and they, not High Tech Health, are the warrantor I did so for one reason: High Tech Health International would not have access to all the suppliers for all the parts that comprise a sauna You may note that virtually all small companies that sell products have warranties obligating the manufacturer The warrantor of Ms [redacted] ’s sauna and the sauna owned by her father-in-law is [redacted] Theirs is the name on the warranty in [redacted] ’s possession, not High Tech Health International Inc.Having written the above, I must state that we feel a moral obligation if not a legal one, to help our customers in any way we can, to reach a satisfactory resolution with [redacted] .In the case of the [redacted] s, we feel the same way they do: [redacted] should replace the wooden panel We have placed countless emails and phone calls to [redacted] on their behalf and have been told many reason why they cannot replace the panels at this time but would “soon” I got to the point that we bypassed their sales office in Buena Park and went directly to the head of manufacturing in China We are now assured that the panels have arrived in the United States, but, coincidentally, at the same time as their United States distribution center is moving to Tennessee We expect the replacement panels to be shipped to the [redacted] within two weeks as promised by ***.Although it is clear that the responsibility lies with the warrantor and any complaint to the Revdex.com should have been filed against [redacted] Products, we will continue to support our customer in every way possible to make certain they are happy with their purchase.If I may, I suggest that the customer let us deal with this directly as we may have more influence.We will promptly notify the [redacted] the moment the panels have been shipped.Meanwhile, I suggest that the Revdex.com get of copy of the warranty from the [redacted] as proof that the warranty complaint should have been filed against [redacted] and any mention of High Tech Health products should be deleted.Sincerely [redacted]
This complaint against High Tech Health International Inc was mistakenly made The warranty on this product is signed by [redacted] and it is their obligation to meet their responsibilities, not High Tech Health.Although we are not obligated to do so, we always do our best to help the purchaser solve any problems with the warrantor [redacted] has not been responsive to our phone calls either.We have personally and at our expense, located a power supply and it has been received by [redacted] The problem is solved.Sincerely, [redacted] High Tech Health International Inc