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High Tech Machinists Inc.

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High Tech Machinists Inc. Reviews (48)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThe only discrepancy in the letter is that the $was refunded for the massive overcharge of the plumbing work, NOT due to the upselling of a water softener--although that may have factored in as well.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I finally received the response from P*** & Sons that I expected, when MrBret ***, Water Treatment Director, telephoned me and scheduled a personal meeting at my residence regarding this matterI found Mr*** to be very professional, polite and apolagetic during our visitThis whole fiasco could have been avoided had someone at Parker & Sons just taken the time to contact me after I repeatedly complained to their first line employees about my concerns. Unfortunately, the response I expected never materialized until I took the time to write and mail my complaint letter, a copy of which was sent to the Arizona Revdex.comAs a result of my complaint letter, Parker & Sons have rectified the issues, thanks to Mr***. But, I can't help but think that the letter that was forwarded to the Arizona Revdex.com had something to do with the end resultParker & Sons' initial unresponsiveness only served to aggravate my anymosity toward them. But now that I have Mr***'s direct phone number for future reference, we all can hopefully avoid a similar situation in the future; otherwise, I will not wait as long next time to write another complaint letter.I thank the Arizona Revdex.com for their assistance in this matter, which can now be considered closed. Regards,*** ***

At Parker and Sons, we strive to maintain the highest degree of customer satisfaction. In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers. We called MsF* yesterday (Monday, July
25, 2016) to first, confirm that she had cooling in her home. We knew that this was vital to her comfort and safety. She confirmed that she indeed did have cooling. We then discussed the issues that she had had previously with her AC system which was purchased from Parker and Sons in June 2012. Our records indicate that on separate occasions, a noise issue was resolved; a faulty run capacitor was replaced; the compressor was found shorted to ground and was replaced; a faulty contactor was replaced at no charge; and lastly, on July 23, 2016, our technician tightened lugs in the electrical panel (unrelated to the AC system).In resolution to our customer's issues related to the performance of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for along with the cost of the additional warranty that she purchased. The total amount of the reimbursement is $1,202.15. Additionally, we notated her account in such a way that she will receive top priority service in the future should the need arise as her safety and health warrant such priority service. We believe that our offer was well received and should satisfactorily resolve this complaint. Chuck D***Vice President, HVAC Service

We truly regret that we lost trust and dissatisfied our customer in this case. We strive to deliver exceptional customer service, both in the field and in the office, and when we don’t we take a hard look at what went wrong in order to takecorrective actions to prevent reoccurrence. We
appreciate that Mr*** was kind enough to provide us with the details of what took place and how we dropped the ball leading to his dissatisfaction. We will use this information as a training opportunity for our organization in the spirit of striving for continuous improvement. We will reimburse Mr*** the monies that he paid ($239.40) for the maintenance agreement in resolution to this complaint. We believe that Mr*** is completely satisfied with our plans to resolve this complaint
*** ***Vice President, HVAC Service

We regret that, in this case, we failed to satisfy our valued customer's request in an appropriate timeframe. Our Supervisor, *** ***, contacted Mr*** this afternoon to discuss the details of the complaint and to seek an agreeable resolution. After discussing the details,
we agreed to refund Mr*** $for the funds that he paid for the maintenance contract and we will replace two relays to ensure that any mechanical issues related to the work we had previously done would be resolved and would not reoccur. Mr*** agreed that this would be a satisfactory resolution.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedThe only discrepancy in the letter is that the $was refunded for the massive overcharge of the plumbing work, NOT due to the upselling of a water softener--although that may have factored in as well.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please find our response the concern by Mr***

We have spoken to customer and assured him the paperwork has been filedWe put in a request to APS to rush the rebateHowever, it is up to them on whether they will or notThe rebate was submitted last week when he initially called us, and it is in the payout phase on Aps websiteCustomer stated
that we have satisfied his complaint and would rescind his complaint once he receives the rebate check

Spoke with *** to further discuss her concerns, as well as this Revdex.com complaint that was filedThe Revdex.com complaint was filed last night by direction of her daughter, because of the prolonged time it has taken to satisfy the floor damageThe floor repair had already been schedule with Wood Floor
Doctors for next Tuesday, September 5th. As for additional restitution, Parker & Sons agreed to refund $339, bringing her total purchase price with Parker & Sons for the install to $7,*** agreed that this was satisfactoryParker & Sons will follow up with *** on Tuesday, September 5th to ensure the floor repair was completed to her satisfaction

Our Field Supervisor, Victor Lopez has made arrangements with the homeowner to inspect the system on Tuesday, May 8, 2018. We will make a more complete comment once the site visit has taken place.*** ***Vice President, HVAC Service

Hello,I personally met with MrL*** last week to address all of his concernsWe worked with D&N, and obtained/installed an upgraded condenser (seer to seer) at no charge to MrL***This condenser was to improve utilities consumption, and decrease noise during operationI tested
the system in all modes, completed an air balance, and answered all questions during my visit (see attached)MrL*** declared that he was satisfied when I followed up week later.Best regards,Nathan D***

We truly regret that we lost trust and dissatisfied our customer in this case. We strive to deliver exceptional customer service, both in the field and in the office, and when we don’t we take a hard look at what went wrong in order to takecorrective actions to prevent reoccurrence. We
appreciate that Mr*** was kind enough to provide us with the details of what took place and how we dropped the ball leading to his dissatisfaction. We will use this information as a training opportunity for our organization in the spirit of striving for continuous improvement. We will reimburse Mr*** the monies that he paid ($239.40) for the maintenance agreement in resolution to this complaint. We believe that Mr*** is completely satisfied with our plans to resolve this complaint
*** ***Vice President, HVAC Service

Our Supervisor, Randy Carlson, spoke with the homeowner and satisfactorily resolved this complaint. We agreed to reimburse the homeowner the sum of $which represents the $PFP maintenance charge and the $service diagnostic fee. We apologize for the inconvenience our
processing procedures caused the homeowner. If any other information is needed, please contact us immediately

Hello,I personally met with MrL*** last week to address all of his concernsWe worked with D&N, and obtained/installed an upgraded condenser (seer to seer) at no charge to MrL***This condenser was to improve utilities consumption, and decrease noise during operationI tested
the system in all modes, completed an air balance, and answered all questions during my visit (see attached)MrL*** declared that he was satisfied when I followed up week later.Best regards,Nathan D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11604406, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have read Mr., ***'s letter and it made me sadI contacted him and asked if I could personally visit with him at his home- He was very gracious, and we had a great visitThe events were a few years ago, so he relayed his recollection of what he remembered, and passed on his daughters
concerns as well. We pride ourselves in taking care of our customers, yet as Mr*** relayed his concerns- I could sense his frustration, so I apologized and asked what we could do to make him feel we had resolved his concerns- In regards to his Drinking System and the cost, there had been miscommunication, we had actually upgraded his reverse osmosis, not just changed the filter, he now felt satisfied with this knowledgeIn regards to his daughter, I asked what he felt was a fair amount to refund, again it was sometime back- so hard to put an exact amount, but said $sounded fair- I had our office refund $back to his daughter, and had the plumbing department reach out to let her know we would give her a P*** Family Maintenance Plan that entitled her to several courtesy services at no charge for the next yearI also credited Mr***'s Parker Family Maintenance plan( he was currently subscribed and billed for) for the next year for taking the time to contact me, give me the chance to see him, and utilize the experience to learn and improveI also gave him my personal number to contact if he ever needed help at any time in the futureWe parted as friends, and I genuinely enjoyed his company.Thanks for bringing this to our attention, Sincerely,Bret ***Director, Water Treatment

I have read Mr., ***'s letter and it made me sadI contacted him and asked if I could personally visit with him at his home- He was very gracious, and we had a great visitThe events were a few years ago, so he relayed his recollection of what he remembered, and passed on his daughters
concerns as well. We pride ourselves in taking care of our customers, yet as Mr*** relayed his concerns- I could sense his frustration, so I apologized and asked what we could do to make him feel we had resolved his concerns- In regards to his Drinking System and the cost, there had been miscommunication, we had actually upgraded his reverse osmosis, not just changed the filter, he now felt satisfied with this knowledgeIn regards to his daughter, I asked what he felt was a fair amount to refund, again it was sometime back- so hard to put an exact amount, but said $sounded fair- I had our office refund $back to his daughter, and had the plumbing department reach out to let her know we would give her a P*** Family Maintenance Plan that entitled her to several courtesy services at no charge for the next yearI also credited Mr***'s Parker Family Maintenance plan( he was currently subscribed and billed for) for the next year for taking the time to contact me, give me the chance to see him, and utilize the experience to learn and improveI also gave him my personal number to contact if he ever needed help at any time in the futureWe parted as friends, and I genuinely enjoyed his company.Thanks for bringing this to our attention, Sincerely,Bret ***Director, Water Treatment

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Address: 177 Riverneck Rd, Chelmsford, Massachusetts, United States, 01824-2926

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