[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID 11604406, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
See attached Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11139319, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John L [redacted]
I have read Mr., [redacted] 's letter and it made me sadI? contacted him and asked if I could personally visit with him at his home- He was very gracious, and we had a great visitThe events were a few years ago, so he relayed his recollection of what he remembered, and passed on his daughters concerns as well.? We pride ourselves in taking care of our customers, yet as Mr [redacted] relayed his concerns- I could sense his frustration, so I apologized and asked what we could do to make him feel we had resolved his concerns- In regards to his Drinking System and the cost, there had been miscommunication, we had actually upgraded his reverse osmosis, not just changed the filter, he now felt? satisfied with this knowledgeIn regards to his daughter, I ? asked what he felt was a fair amount to refund, again it was sometime back- so hard to put an exact amount, but said? $sounded fair-? I had our office refund $back to his daughter, and had the plumbing department reach out to let her know we would give her a P [redacted] Family Maintenance Plan that entitled her to several courtesy services at no charge for the next yearI also credited Mr [redacted] 's Parker Family Maintenance plan(? he was currently? subscribed and? billed for) for the next year for taking the time to contact me, give me the chance to see him, and utilize the experience to learn and improveI also gave him my personal number to contact if he ever needed help at any time in the futureWe parted as friends, and I genuinely enjoyed his company.Thanks for bringing this to our attention, Sincerely,Bret ***Director, Water Treatment
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Spoke with [redacted] to further discuss her concerns, as well as this Revdex.com complaint that was filedThe Revdex.com complaint was filed last night by direction of her daughter, because of the prolonged time it has taken to satisfy the floor damageThe floor repair had already been schedule with Wood Floor Doctors for next Tuesday, September 5th.? ? As for additional restitution,? Parker & Sons? agreed to refund $339, bringing her total purchase price with Parker & Sons? for the install to $7, [redacted] agreed that this was satisfactoryParker & Sons will follow up with [redacted] on Tuesday, September 5th to ensure the floor repair was completed to her satisfaction
At Parker and Sons, we strive to maintain the highest degree of customer satisfaction In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers We called Ms [redacted] today (August 29, 2016) to discuss the events that took place at her home on August & 26, In talking with her and through our own internal investigation, we understand how one could feel that our technician prematurely entered into a conversation about the replacement of the seventeen year old AC unit When we discussed this with our technician, he explained that he didn’t feel that a repair of that nature on a seventeen year old system would have been successful, nor an appropriate long term solution In retrospect, the technician should have discussed the options it would have taken to: a.) repair the defect in the coil; b.) replace the coil; and c.) replace the system We will use this example as a training opportunity with our techniciansIn resolution of our customer's issues related to the repair of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for The total amount of the reimbursement is $ We also agreed to contact her home warranty company on her behalf and to attempt to have her unit reinstated in order to have it covered in the future Our supervisor did so today and conveyed this information to the homeownerAfter talking with Mrs***, we believe that our offer was well received and should satisfactorily resolve this complaint.Chuck D [redacted] Vice President, HVAC Service
On Sept10, [redacted] called us for a leak issue causing the ceiling to collapse in the kitchen areaOur technician responded at approx7:pm the same day and determined a plastic water pipe was leaking in the atticOur plumber quoted the customer a price out of our pricing guide of $before starting any workThe customer signed the approval to proceed with the repairs per our quote of $Our plumber is a senior technician with over years of experience and he carries the manufacturer tool to do the repair on his truck allowing him to do the repair much more efficient than the industry standard timeWe did confirm that the repair that was made is still in good working conditionI order to promptly resolve this pricing compliant with the customer, Parker and Sons refunded $to Jewel Souza and submitted the itemized breakdown that was requested in the original concern callThe customer has indicated that they are satisfied with our effort to resolve this pricing concern We are confident the refund has shown good faith that Parker and Sons will stand behind our workmanship and that all warranties will be honored per the contractIf you have any additional questions please let us know
We regret that we have lost the trust and confidence of our customer in this case Intermittent issues like those experienced on this AC unit are often the most difficult to accurately identify and diagnoseWe believe that our technicians acted appropriately and professionally, and we’re merely looking out for the customer’s best interest However, because we failed in delighting our customer, we will respectfully reimburse them the $that they paid for our service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Karin F [redacted]
At Parker and Sons, we strive to maintain the highest degree of customer satisfaction In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers Our supervisor, Randy C [redacted] called Ms [redacted] this morning (Monday, August 1, 2016) to first, confirm that her father had cooling in his home and to follow up on the issues they recently experienced After reading the complaint, we knew that keeping the home comfortable was vital to his comfort and safety She advised Randy that while no one was at the residence presently, she would confirm that the home did have cooling Randy gave Ms [redacted] his direct phone line in the event she needs assistance in the future They then discussed the issues and delays that she and her father experienced while scheduling a service call We sincerely regret that we were unable to get there sooner, especially now in light of her father’s circumstancesIn resolution of this complaint, and to further demonstrate that we deeply regret having fallen short of meeting their expectations, we offered to reimburse them for the labor portion of the coil repair and for the cost of the refrigerant she had purchased previously The total amount of the reimbursement is $1, Additionally, we notated the account in such a way that they will receive top priority service in the future should the need arise as her father’s safety and health warrant such priority service We believe that our offer was well received and should satisfactorily resolve this complaintChuck D [redacted] Vice President, HVAC Service
At Parker and Sons, we strive to maintain the? highest degree of customer satisfaction.? In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers.? We called Ms [redacted] today (August 29, 2016) to discuss the events that took place at her home on August & 26, 2016.? In talking with her and through our own internal investigation, we understand how one could feel that our technician prematurely entered into a conversation about the replacement of the seventeen year old AC unit.? When we discussed this with our technician, he explained that he didn’t feel that a repair of that nature on a seventeen year old system would have been successful, nor an appropriate long term solution.? In retrospect, the technician should have discussed the options it would have taken to: a.) repair the defect in the coil; b.) replace the coil; and c.) replace the system.? We will use this example as a training opportunity with our techniciansIn resolution of our customer's issues related to the repair of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for.? The total amount of the reimbursement is $314.00.? We also agreed to contact her home warranty company on her behalf and to attempt to have her unit reinstated in order to have it covered in the future.? Our supervisor did so today and conveyed this information to the homeownerAfter talking with Mrs***, we believe that our offer was well received and should satisfactorily resolve this complaint.Chuck D [redacted] Vice President, HVAC Service?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution, refund of $250, ? would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
We sincerely regret that Mr [redacted] initially felt that he was being deceived by our technician Upon receiving this complaint, we conducted an internal investigation to determine if the technician had done anything misleading or inappropriate. We found that our technician had done a thorough diagnostic analysis of the system which resulted in him recommending that the condensate drain needed to be cleared and the evaporator coil needed to be cleaned. These findings were well documented on the invoice and in photos that he took during his inspection. Our Supervisors, [redacted] and [redacted] subsequently visited the home to conduct an onsite inspection and found that the evaporator coil indeed was in need of cleaning. The drain had apparently been cleared by another contractor after our technician conducted his inspection. [redacted] and Mike spent time with Mr [redacted] and showed him exactly what we had found. After visually seeing the evaporator coil himself, Mr [redacted] agreed that the coil truly was in need of cleaning and that our technician was correct. They discussed the other recommendations that were made by our technician andexplained that those were items that should be considered to improve efficiency or prevent future problems with the system.At this time, we believe that Mr [redacted] opinion of Parker and Sons has been changed. He told us that he will contact the Revdex.com and explain that our technician had told him the truth and that he would use us to clean his evaporator coil. He also told us that he would be willing to contact the Revdex.com and rescind the complaint We are grateful that Mr [redacted] allowed us to visit with him and to show him what our technician had seen during his inspection[redacted] Vice President, HVAC Service
We regret that, in this case, we failed to satisfy our valued customer's request in an appropriate timeframe Our Supervisor, [redacted] ***, contacted Mr [redacted] this afternoon to discuss the details of the complaint and to seek an agreeable resolution After discussing the details, we agreed to refund Mr [redacted] $for the funds that he paid for the maintenance contract and we will replace two relays to ensure that any mechanical issues related to the work we had previously done would be resolved and would not reoccur Mr [redacted] agreed that this would be a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Karin F [redacted]
it's unfortunate that the customer felt it was necessary to submit a complaint to the BBB. Yesterday 6/30/15 at 12:10pm we agreed to refund the $1132.60 back to Mr. [redacted] . While we do not agree with the findings of the other HVAC company, we wanted to make sure that the customer was satisfied so... we agreed to settle for the $1132.60.
We have spoken to customer and assured him the paperwork has been filedWe put in a request to APS to rush the rebateHowever, it is up to them on whether they will or notThe rebate was submitted last week when he initially called us, and it is in the payout phase on Aps websiteCustomer stated that we have satisfied his complaint and would rescind his complaint once he receives the rebate check
See attached Revdex.com: I have reviewed the? response made by the business in reference to complaint ID 11139319, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John L [redacted] ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I finally received the response from P [redacted] & Sons that I expected, when MrBret ***, Water Treatment Director, telephoned me and scheduled a personal meeting at my residence regarding this matterI found Mr [redacted] to be very professional, polite and apolagetic during our visitThis whole fiasco could have been avoided had someone at Parker & Sons just taken the time to contact me after I repeatedly complained to their first line employees about my concerns Unfortunately, the response I expected never materialized until I took the time to write and mail my complaint letter, a copy of which was sent to the Arizona Revdex.comAs a result of my complaint letter, Parker & Sons have rectified the issues, thanks to Mr*** But, I can't help but think that the letter that was forwarded to the Arizona Revdex.com had something to do with the end resultParker & Sons' initial unresponsiveness only served to aggravate my anymosity toward them But now that I have Mr***'s direct phone number for future reference, we all can hopefully avoid a similar situation in the future; otherwise, I will not wait as long next time to write another complaint letter.I thank the Arizona Revdex.com for their assistance in this matter, which can now be considered closed Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID 11604406, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
See attached Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11139319, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John L [redacted]
I have read Mr., [redacted] 's letter and it made me sadI? contacted him and asked if I could personally visit with him at his home- He was very gracious, and we had a great visitThe events were a few years ago, so he relayed his recollection of what he remembered, and passed on his daughters concerns as well.? We pride ourselves in taking care of our customers, yet as Mr [redacted] relayed his concerns- I could sense his frustration, so I apologized and asked what we could do to make him feel we had resolved his concerns- In regards to his Drinking System and the cost, there had been miscommunication, we had actually upgraded his reverse osmosis, not just changed the filter, he now felt? satisfied with this knowledgeIn regards to his daughter, I ? asked what he felt was a fair amount to refund, again it was sometime back- so hard to put an exact amount, but said? $sounded fair-? I had our office refund $back to his daughter, and had the plumbing department reach out to let her know we would give her a P [redacted] Family Maintenance Plan that entitled her to several courtesy services at no charge for the next yearI also credited Mr [redacted] 's Parker Family Maintenance plan(? he was currently? subscribed and? billed for) for the next year for taking the time to contact me, give me the chance to see him, and utilize the experience to learn and improveI also gave him my personal number to contact if he ever needed help at any time in the futureWe parted as friends, and I genuinely enjoyed his company.Thanks for bringing this to our attention, Sincerely,Bret ***Director, Water Treatment
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Spoke with [redacted] to further discuss her concerns, as well as this Revdex.com complaint that was filedThe Revdex.com complaint was filed last night by direction of her daughter, because of the prolonged time it has taken to satisfy the floor damageThe floor repair had already been schedule with Wood Floor Doctors for next Tuesday, September 5th.? ? As for additional restitution,? Parker & Sons? agreed to refund $339, bringing her total purchase price with Parker & Sons? for the install to $7, [redacted] agreed that this was satisfactoryParker & Sons will follow up with [redacted] on Tuesday, September 5th to ensure the floor repair was completed to her satisfaction
At Parker and Sons, we strive to maintain the highest degree of customer satisfaction In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers We called Ms [redacted] today (August 29, 2016) to discuss the events that took place at her home on August & 26, In talking with her and through our own internal investigation, we understand how one could feel that our technician prematurely entered into a conversation about the replacement of the seventeen year old AC unit When we discussed this with our technician, he explained that he didn’t feel that a repair of that nature on a seventeen year old system would have been successful, nor an appropriate long term solution In retrospect, the technician should have discussed the options it would have taken to: a.) repair the defect in the coil; b.) replace the coil; and c.) replace the system We will use this example as a training opportunity with our techniciansIn resolution of our customer's issues related to the repair of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for The total amount of the reimbursement is $ We also agreed to contact her home warranty company on her behalf and to attempt to have her unit reinstated in order to have it covered in the future Our supervisor did so today and conveyed this information to the homeownerAfter talking with Mrs***, we believe that our offer was well received and should satisfactorily resolve this complaint.Chuck D [redacted] Vice President, HVAC Service
On Sept10, [redacted] called us for a leak issue causing the ceiling to collapse in the kitchen areaOur technician responded at approx7:pm the same day and determined a plastic water pipe was leaking in the atticOur plumber quoted the customer a price out of our pricing guide of $before starting any workThe customer signed the approval to proceed with the repairs per our quote of $Our plumber is a senior technician with over years of experience and he carries the manufacturer tool to do the repair on his truck allowing him to do the repair much more efficient than the industry standard timeWe did confirm that the repair that was made is still in good working conditionI order to promptly resolve this pricing compliant with the customer, Parker and Sons refunded $to Jewel Souza and submitted the itemized breakdown that was requested in the original concern callThe customer has indicated that they are satisfied with our effort to resolve this pricing concern We are confident the refund has shown good faith that Parker and Sons will stand behind our workmanship and that all warranties will be honored per the contractIf you have any additional questions please let us know
We regret that we have lost the trust and confidence of our customer in this case Intermittent issues like those experienced on this AC unit are often the most difficult to accurately identify and diagnoseWe believe that our technicians acted appropriately and professionally, and we’re merely looking out for the customer’s best interest However, because we failed in delighting our customer, we will respectfully reimburse them the $that they paid for our service
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Karin F [redacted]
At Parker and Sons, we strive to maintain the highest degree of customer satisfaction In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers Our supervisor, Randy C [redacted] called Ms [redacted] this morning (Monday, August 1, 2016) to first, confirm that her father had cooling in his home and to follow up on the issues they recently experienced After reading the complaint, we knew that keeping the home comfortable was vital to his comfort and safety She advised Randy that while no one was at the residence presently, she would confirm that the home did have cooling Randy gave Ms [redacted] his direct phone line in the event she needs assistance in the future They then discussed the issues and delays that she and her father experienced while scheduling a service call We sincerely regret that we were unable to get there sooner, especially now in light of her father’s circumstancesIn resolution of this complaint, and to further demonstrate that we deeply regret having fallen short of meeting their expectations, we offered to reimburse them for the labor portion of the coil repair and for the cost of the refrigerant she had purchased previously The total amount of the reimbursement is $1, Additionally, we notated the account in such a way that they will receive top priority service in the future should the need arise as her father’s safety and health warrant such priority service We believe that our offer was well received and should satisfactorily resolve this complaintChuck D [redacted] Vice President, HVAC Service
At Parker and Sons, we strive to maintain the? highest degree of customer satisfaction.? In those instances where we fall short, as in this case, we work hard to correct our faults and to exceed the expectations of our valued customers.? We called Ms [redacted] today (August 29, 2016) to discuss the events that took place at her home on August & 26, 2016.? In talking with her and through our own internal investigation, we understand how one could feel that our technician prematurely entered into a conversation about the replacement of the seventeen year old AC unit.? When we discussed this with our technician, he explained that he didn’t feel that a repair of that nature on a seventeen year old system would have been successful, nor an appropriate long term solution.? In retrospect, the technician should have discussed the options it would have taken to: a.) repair the defect in the coil; b.) replace the coil; and c.) replace the system.? We will use this example as a training opportunity with our techniciansIn resolution of our customer's issues related to the repair of her AC system and to further demonstrate that we deeply regret having fallen short of meeting her expectations, we offered to reimburse her for the repairs she has paid for.? The total amount of the reimbursement is $314.00.? We also agreed to contact her home warranty company on her behalf and to attempt to have her unit reinstated in order to have it covered in the future.? Our supervisor did so today and conveyed this information to the homeownerAfter talking with Mrs***, we believe that our offer was well received and should satisfactorily resolve this complaint.Chuck D [redacted] Vice President, HVAC Service?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution, refund of $250, ? would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
We sincerely regret that Mr [redacted] initially felt that he was being deceived by our technician Upon receiving this complaint, we conducted an internal investigation to determine if the technician had done anything misleading or inappropriate. We found that our technician had done a thorough diagnostic analysis of the system which resulted in him recommending that the condensate drain needed to be cleared and the evaporator coil needed to be cleaned. These findings were well documented on the invoice and in photos that he took during his inspection. Our Supervisors, [redacted] and [redacted] subsequently visited the home to conduct an onsite inspection and found that the evaporator coil indeed was in need of cleaning. The drain had apparently been cleared by another contractor after our technician conducted his inspection. [redacted] and Mike spent time with Mr [redacted] and showed him exactly what we had found. After visually seeing the evaporator coil himself, Mr [redacted] agreed that the coil truly was in need of cleaning and that our technician was correct. They discussed the other recommendations that were made by our technician andexplained that those were items that should be considered to improve efficiency or prevent future problems with the system.At this time, we believe that Mr [redacted] opinion of Parker and Sons has been changed. He told us that he will contact the Revdex.com and explain that our technician had told him the truth and that he would use us to clean his evaporator coil. He also told us that he would be willing to contact the Revdex.com and rescind the complaint We are grateful that Mr [redacted] allowed us to visit with him and to show him what our technician had seen during his inspection[redacted] Vice President, HVAC Service
We regret that, in this case, we failed to satisfy our valued customer's request in an appropriate timeframe Our Supervisor, [redacted] ***, contacted Mr [redacted] this afternoon to discuss the details of the complaint and to seek an agreeable resolution After discussing the details, we agreed to refund Mr [redacted] $for the funds that he paid for the maintenance contract and we will replace two relays to ensure that any mechanical issues related to the work we had previously done would be resolved and would not reoccur Mr [redacted] agreed that this would be a satisfactory resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Karin F [redacted]
it's unfortunate that the customer felt it was necessary to submit a complaint to the BBB. Yesterday 6/30/15 at 12:10pm we agreed to refund the $1132.60 back to Mr. [redacted] . While we do not agree with the findings of the other HVAC company, we wanted to make sure that the customer was satisfied so... we agreed to settle for the $1132.60.
We have spoken to customer and assured him the paperwork has been filedWe put in a request to APS to rush the rebateHowever, it is up to them on whether they will or notThe rebate was submitted last week when he initially called us, and it is in the payout phase on Aps websiteCustomer stated that we have satisfied his complaint and would rescind his complaint once he receives the rebate check
See attached Revdex.com: I have reviewed the? response made by the business in reference to complaint ID 11139319, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, John L [redacted] ?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I finally received the response from P [redacted] & Sons that I expected, when MrBret ***, Water Treatment Director, telephoned me and scheduled a personal meeting at my residence regarding this matterI found Mr [redacted] to be very professional, polite and apolagetic during our visitThis whole fiasco could have been avoided had someone at Parker & Sons just taken the time to contact me after I repeatedly complained to their first line employees about my concerns Unfortunately, the response I expected never materialized until I took the time to write and mail my complaint letter, a copy of which was sent to the Arizona Revdex.comAs a result of my complaint letter, Parker & Sons have rectified the issues, thanks to Mr*** But, I can't help but think that the letter that was forwarded to the Arizona Revdex.com had something to do with the end resultParker & Sons' initial unresponsiveness only served to aggravate my anymosity toward them But now that I have Mr***'s direct phone number for future reference, we all can hopefully avoid a similar situation in the future; otherwise, I will not wait as long next time to write another complaint letter.I thank the Arizona Revdex.com for their assistance in this matter, which can now be considered closed Regards, [redacted]