High Tides Tanning Salon LLC

This email is in reference to a complaint to your agency on 08/23/The ID assigned is ***THIS IS THE MESSAGES EXCHANGED BY CUSTOMER AND MYSELFJUN 5TH, 9:38AMCustomerI wanted to speak with youI came in on Friday evening to spray tan & I am just highly dissatisfied with my resultsI
did everything I was instructed to & I really don't understand what went wrong but it looks terribleI have lines & random patches without tan, it looks orange & my feet are hideous because it is everywhere on my feet & super dark but I wore the foot pads so I know I did everything in my power to make it a good experience.JUN 5TH, 3:51PMBUSINESS RESPONSEDid you put barrier cream on the tops of your feet? A thick layer of this is supposed to go on top of your feet and handsIf you did do that did you touch your body anywhere before or while spraying? It will block the spray tan from your skinDid you exfoliate prior to the Spray Tan? Did you wear any lotion on your arms leg or body that day? Lotion will affect the tan alsoIt will block the spray tan also as well as deodorant? Please let me know and we'll go from there.JUN 5TH, 3:56PMCustomerI called ahead about different times to ask questions cause I wanted it to look good & I wanted to make sure I did everything correctlyI did exfoliate very well prior to coming inI didn't wear any lotions, perfumes, deodorant, etcI wore loose fitting clothes in case that effected anythingAs far as the lotion goes, the blonde lady who showed me everything told me specifically to only put the lotion on my finger nails & toe nails, not my actual skin so that's all I did assuming she knew what she was talking aboutI put the lotion on last & didn't touch any parts of my body until after I was done & drying off with a towelAre you suppose to have the spray running in a stream down your body? Because it was & I just assumed that was but didn't really know since it was my first time.JUNE 5TH, 4:21PMBUSINESS RESPONSEWhat level did you get? is a most, is stronger with some wetter spots, an almost looks like you just got out of the showerJUNE 5TH, 4:21PMCUSTOMER RESPONSE3JUNE 5TH, 4:27PMBUSINESS RESPONSEDid you have any base tan at all? I only do level if I have a good tan, a is recommended for fair skin, for base tan, and if you have a pretty good tanIt's hard for it to completely make you a dark tan if you are pale whiteit is possible to not cover evenlyI'd be glad to credit you for another on if you'd like to try a 2? Use baking soda or an exfoliate on your feet or come by the salon and we'll give you some DHA eraser for your feetIt's possible to touch up your tan with a sunless lotionAs for an orange color I have never had that complaintI use the spray tan sometimes weekly for the past years and never has that problem.JUNE 5TH, 6:33PMCUSTOMER RESPONSEIt's only orange on my feet/ankle, the rest of my body is a colorI don't live in Marion & im not there often so that will be fine as long as it's not a problem for me not to come back right awayIt'll probably be Friday or so before I can make a trip back there.JUNE 5TH, 6:42PMBUSINESS RESPONSEOk just let us know when you are coming and I'll place a note that you have a free session.JUNE 5TH, 6:44PMCUSTOMER RESPONSEThank youI appreciate itJUNE 5TH, 9:00PMBUSINESS RESPONSEYour welcome!!AUG 23RD, 8:10PMCUSTOMER RESPONSENot sure if you still have our previous messages or not, but I can screen shot them if need beI decided that spray tanning just isn't for me & I am not able to tan in bedsI am wondering if you could just send me a refund rather than a credit for a free session?AUG 23RD, 9:07PMBUSINESS RESPONSEI'm sorry, we don't give refunds on tanning.AUG 23RD, 9:09PMCUSTOMER RESPONSEBut I wasn't at all satisfied with what I paid for & don't want another session because of my dissatisfaction with the product.AUG 23RD, 9:PMCUSTOMER RESPONSEOh well, my loss, I supposeBe advised, I will be reviewing your page with my dissatisfaction & submitting a complaint to the Revdex.comIf you're willing to give a free session to compensate me for the awful tan I received in your shop then you should also be willing to compensate my monetary loss since I am not willing to tan with you again.AUG 23RD, 9:18PMBUSINESS RESPONSEThat's been the policy since the business openedI explained that you should not get a level unless you have a good tanI then offered to give you a free spray tan and better educate you on how to apply barrier cream, which I did not have to doWe have numerous customers who spray tan weekly and never have issuesI spray tan all the time and customers think it's from the tanning bedWhen I tell them it's spray tan, they are convertedBest Wishes!!SHOULD YOU HAVE ANY QUESTIONS, PLEASE DON'T HESITATE TO CONTACT METhank you!*** ***###-###-####

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like a refund because of the poor tan I received in your shop. I will start posting reviews of my awful experience & file multiple more complaints if my refund isn't granted. I will also be posting an ad in the trade times about what a terrible experience I had. 
Regards,
[redacted]