Initial Business Response / [redacted] (1000, 11, 2016/01/28) */ Contact Name and Title: Angi Office Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We apologize for the misunderstandingThat piece from 2015, was promoting our new mosquito programI can assure you that nothing on that piece stated anything about our lawn applicationsWe tried to make it clear with all the verbiage leading up to the coupons, by explaining / promoting our new mosquito program, which also showed a big picture of a mosquito next to the couponsWe have been in business for over years and have never conducted a bait and switch type businessAgain, we are sorry for the confusion and hope that he reconsiders our serviceWe would be willing to meet him half way to help resolve this matterThank you OFFER: We apologize for the misunderstandingThat piece from 2015, was promoting our new mosquito programI can assure you that nothing on that piece stated anything about our lawn applicationsWe tried to make it clear with all the verbiage leading up to the coupons, by explaining / promoting our new mosquito program, which also showed a big picture of a mosquito next to the couponsWe have been in business for over years and have never conducted a bait and switch type businessAgain, we are sorry for the confusion and hope that he reconsiders our serviceWe would be willing to meet him half way to help resolve this matterThank you for you past business Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your offer but I have found another company that will do it for your original coupon price Final Consumer Response / [redacted] (2000, 14, 2016/02/01) */
Re: Complaint Id: [redacted] Ms [redacted] *** I received a phone call in are office back in December form Ms [redacted] and was ask to give quota on a ton Heat Pump systemDuring speak Ms [redacted] I quota her a stander seer rated heat pump system for $ 5,dollars at that time I did not ask if she want other optionAfter that phone call Ms [redacted] call back to are office and want set up a time to do the install we schedule for January 3, but at that time we need to get in her home measure for any duct work needed for this jobI have never met Ms [redacted] it always been someone else meet to let into her home everything been done by phoneIn March Ms [redacted] call our office and made complaint that unit was loud we then set up appointment to send a technician out to her home again the technician met sister at the homeThe technician check out the system and said it possible to put blanket around compressor and change fan blade on itafter checking with manufacturer there is no blank for that unit and blade is design for that unitWe could fine the blanket after marketOn April 5, Myself and [redacted] return to Ms [redacted] home to look at the system againWe spoke to the sister and she informed of the complaint that Ms [redacted] said air coming form the vents in side the home was to loud and that she could hear the blowing off the outdoor unitThe technician made some adjustment to blower speed inside the air handler by slower the blower speed downThe sister said it was better but don,t know if it good enoughRegarding the unit outside the air she hear is coming from unit that cooling the system downStill again we have never met Ms, ***We have made offer to Ms, [redacted] that we would put a seer system at additional cost of the differences of the system we installedAgain I should have ask more question during first phone callBut again we never met Ms***
Initial Business Response / [redacted] (1000, 5, 2017/08/17) */ RE: CASE # XXXXXXXX In reviewing the above case number our office was notified of damage to Mrsplants on XXXXXXXOur Production Manager went out to check them and determined that our product did not cause damage to them, Mrs [redacted] contacted our office and stated that after we checked the plants and sprayed something, that it killed more plantsI then went out to inspect the plantsThere were a couple plants damaged by weed control If the damaged area is trimmed back they will recoverIt is possible a fungus damaged the Day Lily's, but was not caused by anything our technician did Our office contacted Mrson 8/and asked what we can do to resolve this issue for her, Mrs, said she is just going to water them and trim them back and hope they come back in the SpringWe offered to come trim them back for her but she said she would take care of that, Sincerely, [redacted] Branch Manager
Initial Business Response / [redacted] (1000, 11, 2016/01/28) */ Contact Name and Title: Angi Office Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We apologize for the misunderstandingThat piece from 2015, was promoting our new mosquito programI can assure you that nothing on that piece stated anything about our lawn applicationsWe tried to make it clear with all the verbiage leading up to the coupons, by explaining / promoting our new mosquito program, which also showed a big picture of a mosquito next to the couponsWe have been in business for over years and have never conducted a bait and switch type businessAgain, we are sorry for the confusion and hope that he reconsiders our serviceWe would be willing to meet him half way to help resolve this matterThank you OFFER: We apologize for the misunderstandingThat piece from 2015, was promoting our new mosquito programI can assure you that nothing on that piece stated anything about our lawn applicationsWe tried to make it clear with all the verbiage leading up to the coupons, by explaining / promoting our new mosquito program, which also showed a big picture of a mosquito next to the couponsWe have been in business for over years and have never conducted a bait and switch type businessAgain, we are sorry for the confusion and hope that he reconsiders our serviceWe would be willing to meet him half way to help resolve this matterThank you for you past business Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your offer but I have found another company that will do it for your original coupon price Final Consumer Response / [redacted] (2000, 14, 2016/02/01) */
Re: Complaint Id: [redacted] Ms [redacted] *** I received a phone call in are office back in December form Ms [redacted] and was ask to give quota on a ton Heat Pump systemDuring speak Ms [redacted] I quota her a stander seer rated heat pump system for $ 5,dollars at that time I did not ask if she want other optionAfter that phone call Ms [redacted] call back to are office and want set up a time to do the install we schedule for January 3, but at that time we need to get in her home measure for any duct work needed for this jobI have never met Ms [redacted] it always been someone else meet to let into her home everything been done by phoneIn March Ms [redacted] call our office and made complaint that unit was loud we then set up appointment to send a technician out to her home again the technician met sister at the homeThe technician check out the system and said it possible to put blanket around compressor and change fan blade on itafter checking with manufacturer there is no blank for that unit and blade is design for that unitWe could fine the blanket after marketOn April 5, Myself and [redacted] return to Ms [redacted] home to look at the system againWe spoke to the sister and she informed of the complaint that Ms [redacted] said air coming form the vents in side the home was to loud and that she could hear the blowing off the outdoor unitThe technician made some adjustment to blower speed inside the air handler by slower the blower speed downThe sister said it was better but don,t know if it good enoughRegarding the unit outside the air she hear is coming from unit that cooling the system downStill again we have never met Ms, ***We have made offer to Ms, [redacted] that we would put a seer system at additional cost of the differences of the system we installedAgain I should have ask more question during first phone callBut again we never met Ms***
Initial Business Response / [redacted] (1000, 5, 2017/08/17) */ RE: CASE # XXXXXXXX In reviewing the above case number our office was notified of damage to Mrsplants on XXXXXXXOur Production Manager went out to check them and determined that our product did not cause damage to them, Mrs [redacted] contacted our office and stated that after we checked the plants and sprayed something, that it killed more plantsI then went out to inspect the plantsThere were a couple plants damaged by weed control If the damaged area is trimmed back they will recoverIt is possible a fungus damaged the Day Lily's, but was not caused by anything our technician did Our office contacted Mrson 8/and asked what we can do to resolve this issue for her, Mrs, said she is just going to water them and trim them back and hope they come back in the SpringWe offered to come trim them back for her but she said she would take care of that, Sincerely, [redacted] Branch Manager