Thank you for forwarding this consumer’s complaint to our attentionWe would like to offer the following response: [redacted] contracted for moving services to FloridaThe binding estimate electronically signed by [redacted] indicated a delivery time frame of up to business days from the 1st date the customer was available for delivery [redacted] indicated on the Bill of Lading/Contract that her 1st available date for delivery was September **, [redacted] received delivery of her shipment on September **, 2014, within business days of her 1st available date and well within the stipulated business day window [redacted] ’s estimate also included information about ancillary services which are not included in the cost of the move and may be required at the time of delivery, including long carryThis information was disclosed to [redacted] prior to her contracting for service We apologize if the driver did not bring an item up to [redacted] ’s apartment and we are investigating this with the delivery teamWe will take the necessary steps to remedy the situation if fault is found with the driver We regret that item may have been damaged during transitWe have an established claim process in place and have sent [redacted] claim forms so that she may submit a claim for considerationClaims must be submitted within months of the date the shipment was delivered As the services contracted for were provided, [redacted] is not eligible for a full refund [redacted] ’s shipment was delivered within the agreed upon delivery windowThe electronically signed estimate disclosed possible charges at delivery including Long CarryWe will review the non delivery of the sofa with the driver however [redacted] should submit a claim for any damaged items Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] , We never received a claim formed They had guaranteed the date of delivery on September **, which they never kept Our date of availability was the date we had signed the contractThis surpasses the days The damage that was created was more than actual amount charged to move all the items And this is not including the unprofessional behavior of the movers Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for forwarding this consumer’s complaint to our attentionWe would like to offer the following response: [redacted] contracted for moving services to FloridaThe binding estimate electronically signed by [redacted] indicated a delivery time frame of up to business days from the 1st date the customer was available for delivery [redacted] indicated on the Bill of Lading/Contract that her 1st available date for delivery was September **, [redacted] received delivery of her shipment on September **, 2014, within business days of her 1st available date and well within the stipulated business day window [redacted] ’s estimate also included information about ancillary services which are not included in the cost of the move and may be required at the time of delivery, including long carryThis information was disclosed to [redacted] prior to her contracting for service We apologize if the driver did not bring an item up to [redacted] ’s apartment and we are investigating this with the delivery teamWe will take the necessary steps to remedy the situation if fault is found with the driver We regret that item may have been damaged during transitWe have an established claim process in place and have sent [redacted] claim forms so that she may submit a claim for considerationClaims must be submitted within months of the date the shipment was delivered As the services contracted for were provided, [redacted] is not eligible for a full refund [redacted] ’s shipment was delivered within the agreed upon delivery windowThe electronically signed estimate disclosed possible charges at delivery including Long CarryWe will review the non delivery of the sofa with the driver however [redacted] should submit a claim for any damaged items Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] , We never received a claim formed They had guaranteed the date of delivery on September **, which they never kept Our date of availability was the date we had signed the contractThis surpasses the days The damage that was created was more than actual amount charged to move all the items And this is not including the unprofessional behavior of the movers Thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]