I am rejecting this response because: [redacted] is offering to reimburse me $160.00, for both the A/C and the glove box I paid him $160.00, for the A/C I also paid him $142.50, for another service that included my glove box The other service that he claims he rendered and completed and said that nothing was wrong resulted in a broken glove box When I took my car to [redacted] I complained about a clicking noise that I hear for a few seconds in the dash area after I start my carHe claims that he pulled apart the left side of the dash to identify a faulty servo motor He also said that he removed the glove box, carpet and trim to access the servo to copy a part number [redacted] broke the glove box when he removed or reinstalled it and my glove box has fallen onto the floor twice The first time it fell onto the floor I returned my car for him to repair After he accused me of breaking the glove box and after arguing with him, he decided to fix the glove box and replaced a broken part After [redacted] repaired my glove box it fell onto the floor again When [redacted] saw my husband he informed him that he did not want me to return my car to his shop and informed him that he would reimburse me My glove box is currently in my trunk I spoke to an adviser in the service department at [redacted] and he informed me that by pressing and holding down 2-buttons located below my radio, that a code would show to identify a faulty servo module Also, a diagnostic can be performed to test individual components to identify a problem rather than pulling a dash apart to identify a faulty servo motor and to find a part number I need to take my car to a professional, reputable, mechanic that is specialized in foreign vehicles to fix the issues that I have already paid [redacted] for I need to be reimbursed the full amount of $ I recently discovered that the person that previously owned by vehicle also had an issue with ***'s work and previously filed a complaint with the Bureau of Automotive Repair
Vehicle came to me without refrigerant, I put it in when I received itCar had no other faults with the the HVACCar took gas but wasn't operating correctlyMay be due to previous accidentI got a call a year after working on her car saying her air wasn't working, and her glove box broke again I told her husband I would refund her the money for the HVAC and fix her glove box, but she wanted a full refund for the other services that were completedI still have the part to fix her glove box sitting on my desk but she doesn't want to agree to anything until she gets the full backI offered to refund her even though the service is out of warrantyI was totally on board to refund her the for the AC and still am, even though it was out of warranty, just to help her outBut I am not refunding her the full amount when the service was rendered and nothing was wrong with it
I am rejecting this response because: [redacted] is offering to reimburse me $160.00, for both the A/C and the glove box I paid him $160.00, for the A/C I also paid him $142.50, for another service that included my glove box The other service that he claims he rendered and completed and said that nothing was wrong resulted in a broken glove box When I took my car to [redacted] I complained about a clicking noise that I hear for a few seconds in the dash area after I start my carHe claims that he pulled apart the left side of the dash to identify a faulty servo motor He also said that he removed the glove box, carpet and trim to access the servo to copy a part number [redacted] broke the glove box when he removed or reinstalled it and my glove box has fallen onto the floor twice The first time it fell onto the floor I returned my car for him to repair After he accused me of breaking the glove box and after arguing with him, he decided to fix the glove box and replaced a broken part After [redacted] repaired my glove box it fell onto the floor again When [redacted] saw my husband he informed him that he did not want me to return my car to his shop and informed him that he would reimburse me My glove box is currently in my trunk I spoke to an adviser in the service department at [redacted] and he informed me that by pressing and holding down 2-buttons located below my radio, that a code would show to identify a faulty servo module Also, a diagnostic can be performed to test individual components to identify a problem rather than pulling a dash apart to identify a faulty servo motor and to find a part number I need to take my car to a professional, reputable, mechanic that is specialized in foreign vehicles to fix the issues that I have already paid [redacted] for I need to be reimbursed the full amount of $ I recently discovered that the person that previously owned by vehicle also had an issue with ***'s work and previously filed a complaint with the Bureau of Automotive Repair
Vehicle came to me without refrigerant, I put it in when I received itCar had no other faults with the the HVACCar took gas but wasn't operating correctlyMay be due to previous accidentI got a call a year after working on her car saying her air wasn't working, and her glove box broke again I told her husband I would refund her the money for the HVAC and fix her glove box, but she wanted a full refund for the other services that were completedI still have the part to fix her glove box sitting on my desk but she doesn't want to agree to anything until she gets the full backI offered to refund her even though the service is out of warrantyI was totally on board to refund her the for the AC and still am, even though it was out of warranty, just to help her outBut I am not refunding her the full amount when the service was rendered and nothing was wrong with it