Higher Level Processing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have communicated with the client and addressed his concernsWe also went over all of the work that has been done on his account thus far and explained the process in detail to himHe had originally requested a refund of $dollars but after clearing up the confusion and misunderstanding, we will be refunding him $as that is what would be due for a refund after HLP completed the workWe appreciate Mr [redacted] ’s business and are saddened that his experience with us did not meet his expectations and will use it as a training tool for our company/staff [redacted] Executive AssistantHigher Level Processing, Inc[redacted] *** [redacted] [redacted] *** [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good morning,This complaint has been resolvedThey have issued a refund and I'm waiting for the check to clearThank you for your help!!!Best,Dr [redacted]

HLP addressed the client’s concerns two weeks ago during a phone call with the client and our Processing Directorwe explained the process to the client thoroughly to ensure she had a full understanding of what we’ve done so far in her account, our role, and the expectations of the final leg of our services on her account

We are in receipt of Mr[redacted] 's complaint and will look into and contact him immediatelyThank you

We thank Ms*** for reaching out to us about this issueWe spoke with the client on 9/regarding this matter and upon looking into it, it was evident that this was a clerical error and her account should not have gone to our collection agencyWe advised the client that we spoke with our
third party collection agency and instructed them to cease all collection activity and remove any negative reporting from the client's credit reportOur collection agency acknowledged our request and stated they would take immediate actionIt appears that they did remove the negative reporting but continued to make collection attempts, so we have once again reached out to them and instructed them to take care of the matter immediately and cease all collection activity as previously instructedWe have not received any recent phone calls from the client, perhaps she is contacting AWA directlyNevertheless, we apologize for AWA's continued collection attempts and will ensure they close her account correctly

We apologize that Ms*** experience was not to her satisfactionOur goal is to assist all of our clients in putting their ***s in a more favorable position, and we definitely are a reputable companyWe are researching her account and will be in communication with Ms*** shortlyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com,I did not know that I was supposed to respond to your email.  You have closed the account I have with you but [redacted] has not fixed the problem.  They still have not given me a refund. Sincerely,[redacted]

We regret that Ms. [redacted]' experience was not to her satisfaction. We are researching her account and will be contacting her with further details. Thank you.

We are sorry to hear that we have not exceeded Ms. [redacted]' expectations. From what we can see, we have completed our scope of services and always disclose the cost of our services up front multiple times. We will be reaching out to Ms. [redacted] today to speak with her and address her concerns. Thank...

you.

We are in receipt of Mr.[redacted]'s complaint and will look into and contact him immediately. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Good morning,This complaint has been resolved. They have issued a refund and I'm waiting for the check to clear. Thank you for your help!!!Best,Dr. [redacted]

Please note that this was closed by the Revdex.com as an unresolved complaint however we did respond and resolved the matter with the client on 09/07 and informed her that a full refund would be processed between the 15th-20th of the month and will be sent to her via check. Client was happy with that information and the refund has been processed and scheduled to be mailed out.

We have communicated with the client and addressed his concerns. We also went over all of the work that has been done on his account thus far and explained the process in detail to him. He...

had originally requested a refund of $800 dollars but after clearing up the confusion and misunderstanding, we will be refunding him $74.85 as that is what would be due for a refund after HLP completed the work. We appreciate Mr. [redacted]’s business and are saddened that his experience with us did not meet his expectations and will use it as a training tool for our company/staff. [redacted]Executive AssistantHigher Level Processing, Inc.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Good afternoon [redacted], I was able to speak with the customer and address his concerns. We will be issuing a refund to him in the amount of $670.00 on Monday, which will be deposited directly into his account. Please feel free to reach out to the customer for his feedback. Thank you, have a...

wonderful weekend. 
[redacted]

We have communicated with the client and provided her an update and a clear understanding of where her account is at, and have cleared up...

any confusion that may have been present. Client is satisfied with our services and our resolution, and we continue to service her account as well as her husbands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HLP addressed the client’s concerns two weeks ago during a phone call with the client and our Processing Director.. we explained the process to the client thoroughly to ensure she had a full understanding of what we’ve done so far in her account, our role, and the expectations of the final leg of...

our services on her account.