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First of all I would like to apologize for my late response. I have been out of state and when I tried to respond the Revdex.com site would not let me as they said they were reviewing the complaint. It seems that there has been a misunderstanding about our rates. This is not the first time this has...

happened and usually a signed work order is required. [redacted] is the one that answers the phone and we make sure to give proper information at the time of the call. There is no reason for her to quote the wrong information to all customers and I have heard her answer the phone for the last three years. The rate for gutter cleaning has always been $65.00 per man hour with a two hour minimum ($130.00) plus an additional $3.00 per bag for removal. We have always offered a discount of 10% on labor to senior citizens (see our website where this is published). We never give a firm price for gutter cleaning on the phone as we cannot tell what needs to be done until we are on the roof doing the work. It depends on whether or not the downspouts are clogged, how matted the leafs are and how much debris is to be hauled away, if we have to blow the debris out with a power washer of leaf blower there is additional clean-up needed on the ground.
 
We schedule this work if a time is requested for morning or evening. Our standard operation is to call  the customer when we finish the job we are on and are headed that direction. The work order [redacted] requests a call ahead and specifies collect on site. According to the complaint we did call before starting the work. According to the crew leader [redacted] requested that the crew perform the job even though he was not present. The foreman of the crew that did the work informs me that we spent 2.5 hours at this address with two men (5 total Hours) and removed 8 bags of debris. The average job is two hours and one or two bags of debris. This job was labor intensive and required quite a bit of removal. The amount debris itself explains to me justification of the time spent.
 
[redacted] obviously misunderstood our rates. If you think about it we cannot be expected to Quote this type of work on the telephone. The length of gutters, what is in them and what it takes to do a proper job of clearing them is different on every job. This billing is appropriate for the amount of work performed. When [redacted] called he said he was refusing to pay the bill. If he asked for a written explanation and did not receive one I apologize. I hope this answer to his complaint is acceptable.
 
I would be open to another 10% discount because of [redacted]’s misunderstanding but do not see why we should accept half of the cost to complete this job. If [redacted] would like to call me personally at [redacted] I am happy to address this complaint myself.
 
I am anxious to move forward and close this complaint as we are always concerned about our relationship with our customers. Again, I apologize for not addressing this issue sooner.
 
Sincerely,
 
[redacted]
 
Tony’s Enterprises.
Office [redacted]
Cell [redacted]
www.tonysenterprises.com

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Address: 7239 Obrien St, Anchorage, Alaska, United States, 99507-2747

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www.tonysenterprises.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Higher Powered Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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