It was indicated that we should have received a cancellation notice from the new merchant provider around mid-April Higher Standards did not receive a cancellation notice at that time.? ? If we did receive a cancellation notice from a third-party we would have contacted [redacted] as we cannot make adjustments to a merchant account from anyone outside the company that? does not show it has permission to make decisions on the merchant account.? ? As stated above, Higher Standards did receive a cancellation notice around 9/12/and promptly canceled the account on 9/19/As result of the account being open in September, the monthly September charges will also be incurred.? ? The Annual Membership fee of $and the Early Termination Fee of $were also collected per the terms of the Schedule A associated with the merchant account.? There was some confusion around the $annual fee being associated with PCI Compliance fees.? However, again the Schedule A clearly distinguishes between these fees.? ? There was also confusion regarding the Early Termination Fee reducing to $after a period of time.? However, this again is not detailed in the Schedule A as the Schedule A only calls for a $Early Termination fee.? ? Higher Standards should not be penalized for others actions or lack thereof as we have expenses every month a merchant account is open regardless if it is used or not.? ? Since no cancellation notice was received until September, the fees kept accruing.? The merchant should have a copy of the documentation signed by Robert on 11/12/that details out the information listed above.? Please let us know if you do not and we would be happy to provide a copy.Again, we are sorry there was confusion as we don't ever want any of our merchants to have a negative experience.? ? However, upon reviewing the documentation, we believe that Higher Standards followed the terms of the agreement and promptly acted when notified by the merchant
It was indicated that we should have received a cancellation notice from the new merchant provider around mid-April Higher Standards did not receive a cancellation notice at that time If we did receive a cancellation notice from a third-party we would have contacted [redacted] ** [redacted] as we cannot make adjustments to a merchant account from anyone outside the company that does not show it has permission to make decisions on the merchant account As stated above, Higher Standards did receive a cancellation notice around 9/12/and promptly canceled the account on 9/19/As result of the account being open in September, the monthly September charges will also be incurred The Annual Membership fee of $and the Early Termination Fee of $were also collected per the terms of the Schedule A associated with the merchant account There was some confusion around the $annual fee being associated with PCI Compliance fees However, again the Schedule A clearly distinguishes between these fees There was also confusion regarding the Early Termination Fee reducing to $after a period of time However, this again is not detailed in the Schedule A as the Schedule A only calls for a $Early Termination fee Higher Standards should not be penalized for others actions or lack thereof as we have expenses every month a merchant account is open regardless if it is used or not Since no cancellation notice was received until September, the fees kept accruing The merchant should have a copy of the documentation signed by Robert on 11/12/that details out the information listed above Please let us know if you do not and we would be happy to provide a copy.Again, we are sorry there was confusion as we don't ever want any of our merchants to have a negative experience However, upon reviewing the documentation, we believe that Higher Standards followed the terms of the agreement and promptly acted when notified by the merchant
It was indicated that we should have received a cancellation notice from the new merchant provider around mid-April Higher Standards did not receive a cancellation notice at that time.? ? If we did receive a cancellation notice from a third-party we would have contacted [redacted] as we cannot make adjustments to a merchant account from anyone outside the company that? does not show it has permission to make decisions on the merchant account.? ? As stated above, Higher Standards did receive a cancellation notice around 9/12/and promptly canceled the account on 9/19/As result of the account being open in September, the monthly September charges will also be incurred.? ? The Annual Membership fee of $and the Early Termination Fee of $were also collected per the terms of the Schedule A associated with the merchant account.? There was some confusion around the $annual fee being associated with PCI Compliance fees.? However, again the Schedule A clearly distinguishes between these fees.? ? There was also confusion regarding the Early Termination Fee reducing to $after a period of time.? However, this again is not detailed in the Schedule A as the Schedule A only calls for a $Early Termination fee.? ? Higher Standards should not be penalized for others actions or lack thereof as we have expenses every month a merchant account is open regardless if it is used or not.? ? Since no cancellation notice was received until September, the fees kept accruing.? The merchant should have a copy of the documentation signed by Robert on 11/12/that details out the information listed above.? Please let us know if you do not and we would be happy to provide a copy.Again, we are sorry there was confusion as we don't ever want any of our merchants to have a negative experience.? ? However, upon reviewing the documentation, we believe that Higher Standards followed the terms of the agreement and promptly acted when notified by the merchant
It was indicated that we should have received a cancellation notice from the new merchant provider around mid-April Higher Standards did not receive a cancellation notice at that time If we did receive a cancellation notice from a third-party we would have contacted [redacted] ** [redacted] as we cannot make adjustments to a merchant account from anyone outside the company that does not show it has permission to make decisions on the merchant account As stated above, Higher Standards did receive a cancellation notice around 9/12/and promptly canceled the account on 9/19/As result of the account being open in September, the monthly September charges will also be incurred The Annual Membership fee of $and the Early Termination Fee of $were also collected per the terms of the Schedule A associated with the merchant account There was some confusion around the $annual fee being associated with PCI Compliance fees However, again the Schedule A clearly distinguishes between these fees There was also confusion regarding the Early Termination Fee reducing to $after a period of time However, this again is not detailed in the Schedule A as the Schedule A only calls for a $Early Termination fee Higher Standards should not be penalized for others actions or lack thereof as we have expenses every month a merchant account is open regardless if it is used or not Since no cancellation notice was received until September, the fees kept accruing The merchant should have a copy of the documentation signed by Robert on 11/12/that details out the information listed above Please let us know if you do not and we would be happy to provide a copy.Again, we are sorry there was confusion as we don't ever want any of our merchants to have a negative experience However, upon reviewing the documentation, we believe that Higher Standards followed the terms of the agreement and promptly acted when notified by the merchant