Initial Business Response / [redacted] (1000, 19, 2016/05/13) */ Summit Truck Group made the original repair according to the manufactures guidelinesSummit does not agree to a workmanship issue on the original repairHowever due to the second failure taking place so soon to the original repair Summit agreed to cover the charges of the second repairSummit believed this was the right thing to do in taking care of the customerUnfortunately the customer knowing Summit was going to pay for the second repair at an outside repair facility he decided to cancel his credit card payment for the first or original repairThis would leave the customer not paying for any repair, not the original or the second repairThis type of unscrupulous behavior while not common does happen and in this case the customer would have gotten a free Turbo and free LaborFortunately Summit was informed of the cancelation of the original payment and we stopped the entire processSummit then communicated with the customer and once the original repair payment was final, Summit paid for the second repair as a good will to the customerSummit always wants to provide a higher standard of service to its customers but we do have to be paid for the parts and services we provideThank you Initial Consumer Rebuttal / [redacted] (3000, 21, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) we cancel are credit pard payment becouse summit truck goupr refused to pay the bill and a month later my truck is still in shop becouse of there mistake
Initial Business Response /* (1000, 19, 2016/05/13) */
Summit Truck Group made the original repair according to the manufactures guidelines. Summit does not agree to a workmanship issue on the original repair. However due to the second failure taking place so soon to the original repair Summit...
agreed to cover the charges of the second repair. Summit believed this was the right thing to do in taking care of the customer. Unfortunately the customer knowing Summit was going to pay for the second repair at an outside repair facility he decided to cancel his credit card payment for the first or original repair. This would leave the customer not paying for any repair, not the original or the second repair. This type of unscrupulous behavior while not common does happen and in this case the customer would have gotten a free Turbo and free Labor. Fortunately Summit was informed of the cancelation of the original payment and we stopped the entire process. Summit then communicated with the customer and once the original repair payment was final, Summit paid for the second repair as a good will to the customer. Summit always wants to provide a higher standard of service to its customers but we do have to be paid for the parts and services we provide. Thank you
Initial Consumer Rebuttal /* (3000, 21, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we cancel are credit pard payment becouse summit truck goupr refused to pay the bill and a month later my truck is still in shop becouse of there mistake
Initial Business Response / [redacted] (1000, 19, 2016/05/13) */ Summit Truck Group made the original repair according to the manufactures guidelinesSummit does not agree to a workmanship issue on the original repairHowever due to the second failure taking place so soon to the original repair Summit agreed to cover the charges of the second repairSummit believed this was the right thing to do in taking care of the customerUnfortunately the customer knowing Summit was going to pay for the second repair at an outside repair facility he decided to cancel his credit card payment for the first or original repairThis would leave the customer not paying for any repair, not the original or the second repairThis type of unscrupulous behavior while not common does happen and in this case the customer would have gotten a free Turbo and free LaborFortunately Summit was informed of the cancelation of the original payment and we stopped the entire processSummit then communicated with the customer and once the original repair payment was final, Summit paid for the second repair as a good will to the customerSummit always wants to provide a higher standard of service to its customers but we do have to be paid for the parts and services we provideThank you Initial Consumer Rebuttal / [redacted] (3000, 21, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) we cancel are credit pard payment becouse summit truck goupr refused to pay the bill and a month later my truck is still in shop becouse of there mistake
Initial Business Response /* (1000, 19, 2016/05/13) */
Summit Truck Group made the original repair according to the manufactures guidelines. Summit does not agree to a workmanship issue on the original repair. However due to the second failure taking place so soon to the original repair Summit...
agreed to cover the charges of the second repair. Summit believed this was the right thing to do in taking care of the customer. Unfortunately the customer knowing Summit was going to pay for the second repair at an outside repair facility he decided to cancel his credit card payment for the first or original repair. This would leave the customer not paying for any repair, not the original or the second repair. This type of unscrupulous behavior while not common does happen and in this case the customer would have gotten a free Turbo and free Labor. Fortunately Summit was informed of the cancelation of the original payment and we stopped the entire process. Summit then communicated with the customer and once the original repair payment was final, Summit paid for the second repair as a good will to the customer. Summit always wants to provide a higher standard of service to its customers but we do have to be paid for the parts and services we provide. Thank you
Initial Consumer Rebuttal /* (3000, 21, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
we cancel are credit pard payment becouse summit truck goupr refused to pay the bill and a month later my truck is still in shop becouse of there mistake