HighJump Software

I am rejecting this response because: The only resolution is a cancellation and refundThank you, [redacted] ***CEO [redacted] ***

I am rejecting this response because: The only resolution is a cancellation and refund. Thank you, [redacted] ***CEO [redacted] ***

I received your information regarding a complaint from *** ***. Although our terms of service state we do not return software once purchased, I reached out to *** and was able to work out a resolution to provide a credit for his purchase. I believe the matter should be resolved to his satisfaction Please let me know if I can be of assistance Mike ***

? I am rejecting this response because:
The only resolution is a cancellation and refund.? Thank you,*** ***CEO*** *** ***

Hi ***,? I'm getting in touch with your account managerWe will get the situation rectifiedYou can reach out to me directly in the meantime if preferred###-###-####.? ? Best,? Heather

I am rejecting this response because:
The only resolution is a cancellation and refund. Thank you,[redacted]CEO[redacted]

I received your information regarding a complaint from [redacted].  Although our terms of service state we do not return software once purchased, I reached out to [redacted] and was able to work out a resolution to provide a credit for his purchase.  I believe the matter should be resolved to his satisfaction.   Please let me know if I can be of assistance.   Mike [redacted]

Hi [redacted], I'm getting in touch with your account manager. We will get the situation rectified. You can reach out to me directly in the meantime if preferred. ###-###-####.  Best, Heather